Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Remove Security Tool and SecurityTool (Uninstall Guide)


  • This topic is locked This topic is locked
10 replies to this topic

#1 upp

upp

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Local time:12:00 AM

Posted 24 March 2010 - 06:55 PM

I run Vista on half my computer & Ubuntu 9 on the other half. On the Vista side I got the Security Tools malware. As noted in Grinler's Post on September 25, 2009 @ 11:44 AM all my desktop icons disappeared & I was unable to open any programs. I started the instructions posted for the clean up to no avail. The only thing I was able to do was to view my desktop via the Run command. Couldn't run the Malwarebytes Anti-Maleware Download link file as instructed. A small black screen flashed on my screen ever so briefly that told me the author & to be patient as it works but then nothing & I couldn't proceed with the next step, so I'm assuming I was unsuccessful & not that the thing works so fast that I didn't have time to read the sreen. After trying for hours & occassionally getting a message saying I had the wrong path for the file, I went back to the Ubuntu side & tried to "move to trash" the actual "Security tool" file. I noticed was able to do so successfully by simply opening the windows side of the computer in Ubuntu & dragging it to the trash. This helped (I think) as when I re-opened Windows my desktop was visible, I was able to open programs, no longer saw the security tools icons, & no longer got their annoying "Warnings." However, I still figured I should follow your advice on runing Explorer.exe & the rest of it to fix the other files that had been corrupted (HOSTS). Here's where I had problems. I could not save the Malwarebytes' EXE Dowload application into C:\programfiles\Malwarebytes' Anti-Malware file that had been created earlier in the process. Said I did not have permission to save in this location. When I tried saving in Admin as the computer suggested I got the following Message: error code: 707 (3,0).

I would love some feedback on this, as I'm sure just tossing the file didn't fix everything and I'd like to get it straightened out. Could provide additional info if needed.

Thanks a million!
upp

PS what is a combo fix--did I include that? Dont' want this to be ignored.

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,566 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:00 PM

Posted 24 March 2010 - 11:10 PM

When the Malware puts you in this state then... We need a deeper look,please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 upp

upp
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Local time:12:00 AM

Posted 25 March 2010 - 10:43 AM

HUMMMM....so I tried what you said to do but encountered a problem when trying to save the GMER file the computer froze up. I left it thinking it would come around but after 3 hours still no luck so I tried ctrl+alt+del & that did nothing, I tried shutting down & was unable to so I powered down & have not re-started it uncertain what this all might mean. Should I start it in safe mode & re-run GMER? or in regular mode & re-run GMER? Or is there something else I should do?

Thanks for your help, I'm in a foreign country & not real sure that the computer "specialists" here understand english well enough to fix a computer that is all in english, & I need the computer for work, so I REALLY SUPPER SUPPER appreciate all your help!
Uljana

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,566 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:00 PM

Posted 25 March 2010 - 12:32 PM

OK, play it safe.. Post the DDS log only and state that GMER failed..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 upp

upp
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Local time:12:00 AM

Posted 25 March 2010 - 01:19 PM

Thanks again!!!
As per instruction posting DDS log only as GMER failed

DDS (Ver_10-03-17.01) - NTFSx86

Run by admin at 11:22:45.62 on Thu 03/25/2010

Internet Explorer: 8.0.6001.18882

Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2037.853 [GMT 2:00]



SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}



(removed DDS log~~boopme}

Edited by boopme, 25 March 2010 - 08:18 PM.


#6 upp

upp
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Local time:12:00 AM

Posted 25 March 2010 - 01:39 PM

BTW: when I re-start the infected computer that froze & I turned off by killing the power, should I start it in safe mode? If yes, then do what? Restore to some point?

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,566 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:00 PM

Posted 25 March 2010 - 01:55 PM

Hi upp, first repost that log as per the instructions in Step 9..
You may need to boot into safe mode with Networking.. Let me know if you got it posted there.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 upp

upp
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Local time:12:00 AM

Posted 25 March 2010 - 05:37 PM

Not really sure how these posting to topics work...I reposted as instructed--it opened a new topic.

#9 upp

upp
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Local time:12:00 AM

Posted 25 March 2010 - 07:21 PM

Am able to get back into the computer and open up safe mode with networking--things seem to be working ok. As I understand it, I should contine entering the computer via safe mode with networking until I have this mess resolved. Also, if I remember as Vista is booting up there are instructions on how to enter safe mode (some F-key) that flash on the screen correct?

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,566 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:00 PM

Posted 25 March 2010 - 08:44 PM

Ok let's try this Safe mode scan with SAS.. Do you also have normal mode?
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,111 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:04:00 PM

Posted 25 March 2010 - 10:44 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/304848/infected-with-security-tools-malware/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


animinionsmalltext.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users