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The RPC Server is Unavailable


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#1 jtphenom

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Posted 24 March 2010 - 06:46 PM

Hi folks,

I'm running Vista Home Premium SP2. I went to www.mozilla.com to try to download firefox, and as soon as I clicked on the "Download Firefox" button, I got the message below. This happened when I was at one other site, but I can't remember the name of the site (ETA: I just remembered that it is scottrade.com.) The only difference was the Line and Char specified in the error. I ran a scan with MBAM and found nothing. I'm wondering why in the world a webpage needs my RPC server. Is that common? Either way, I checked the server and the locator in services, and the server was started. So I don't have a clue what's causing this. Any and all help is much appreciated!


Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; eSobiSubscriber 2.0.4.16; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 3.0.30729)
Timestamp: Tue, 23 Mar 2010 03:21:41 UTC

Message: The RPC server is unavailable.
Line: 483
Char: 7
Code: 0
URI: http://www.mozilla.com/js/download.old.js

Edited by jtphenom, 24 March 2010 - 06:49 PM.


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#2 cryptodan

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Posted 24 March 2010 - 06:57 PM

Try it again, and can you download from other sites?

Try http://www.getfirefox.com

#3 Broni

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Posted 24 March 2010 - 07:02 PM

Click on Start and in "Start saerch" type in:
Services.msc
Press Enter.
Find "Remote Procedure Call (RPC)"
Click the right mouse button and choose "Properties"
Go to the tab "Recovery", and then sequentially in First Failure, Second Failure, etc. and select "Restart Service"
Click OK.

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#4 jtphenom

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Posted 24 March 2010 - 07:23 PM

Try it again, and can you download from other sites?

Try http://www.getfirefox.com

No it doesn't work from either site.



Click on Start and in "Start saerch" type in:
Services.msc
Press Enter.
Find "Remote Procedure Call (RPC)"
Click the right mouse button and choose "Properties"
Go to the tab "Recovery", and then sequentially in First Failure, Second Failure, etc. and select "Restart Service"
Click OK.

OK brb.

#5 jtphenom

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Posted 24 March 2010 - 07:26 PM

OK that doesn't work. All those boxes are grayed out. Why?

#6 cryptodan

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Posted 24 March 2010 - 07:33 PM

So you are unable to download anything from any site?

#7 jtphenom

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Posted 24 March 2010 - 07:36 PM

So you are unable to download anything from any site?

I haven't gone to any other sites to download anything besides firefox. Did you want me to try other sites to download other stuff?

I don't understand why all that stuff is grayed out. I am an administrator.

#8 Broni

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Posted 24 March 2010 - 07:39 PM

Good question...

As to answer OP's question, I just checked my services and all boxes are greyed out as well.
However, it's probably not the issue, since my settings say, that on RPC failure, the computer should restart.
If your default (grayed out) settings are the same, it doesn't look like RPC service stopped working, because your computer would restart in that case.
So...back to Dan's question.

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#9 Broni

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Posted 24 March 2010 - 07:40 PM

In Vista, real Administrator account is hidden. It's possible to enable it, but I don't think, we have a reason to do it.

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#10 jtphenom

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Posted 24 March 2010 - 08:23 PM

OK well if Dan was asking if I could not download anything, then the answer to that is no. I did download MBAM yesterday. I was also able to download Spybot S&D.

So what next, my friends?

#11 Broni

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Posted 24 March 2010 - 08:27 PM

See, if you can download Firefox from here: http://www.filehippo.com/download_firefox/
Are you using IE? If so, what version?
What do you use for AV and firewall?

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#12 cryptodan

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Posted 24 March 2010 - 08:28 PM

Is your computer fully updated as far as software is concerned?

#13 jtphenom

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Posted 24 March 2010 - 08:37 PM

See, if you can download Firefox from here: http://www.filehippo.com/download_firefox/
Are you using IE? If so, what version?
What do you use for AV and firewall?

It's downloading now.

I'm currently using IE 8

I am using McAfee.

To Dan, yes all available updates for this computer are installed. Interestingly enough, the System Restore Point log seems to indicate that this problem started happening in the last few weeks, possibly after the owner installed SP2. Hard to say for sure. He just said it's been going on for a couple weeks. It started with him going to a page on scottrade, and then when he got the error, I tried to download firefox to see if I'd get the same error if I accessed scottrade through that browser, and the rest is history.

#14 Broni

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Posted 24 March 2010 - 08:39 PM

Did the issue come up today, or you've been having problems for a while?

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#15 cryptodan

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Posted 24 March 2010 - 08:40 PM

I would upgrade Java to see if that solves it, since in the error it refers to a Java Scripted Page.




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