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can't shake rogue antivirus


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#1 GlassGoblin

GlassGoblin

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Posted 24 March 2010 - 05:32 PM

Hello!
Yesterday I had a program called "User Protection" try to trick me into installing/buying it claiming I was infected. I think we all know the first verse...

I tried some crude brute force methods at first; deleting keys from registry because they had "user protection" in the entry among them. Finally I read thru the instructions on how to remove Paladin Antivirus using Malwarebytes. This was the most effective treatment so far. After running it once it got rid of Paladin. Ran it again and it found a registry entry for "Malware Defense". By the way rkill never seems to kill anything...

So now my main problem is that when I try to reinstall Mcafee the install routine tells me to uninstall the incompatable program "User Protection". The methods suggested to remove it are useless because Add or Remove Programs doesn't even list it. Skipping past this point completes the install but the software won't work.

other issues -
floppy makes awful noise on boot;
first time I run mozilla it asks about default browser
have to trick machine to run antivirus/malware removal tools by renaming.


If someone can help me great. I have no work right now so I have more time to do it myself than money to hire Mcafee. :thumbsup:

Best regards,
GlassGoblin
Posted a proper malware removal request on the proper forum and awaiting reply.

Edited by GlassGoblin, 25 March 2010 - 09:15 AM.


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#2 Orange Blossom

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Posted 25 March 2010 - 10:51 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/304771/infected-by-trojan-user-protection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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