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Fake anti-virus 'User Protection'


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2 replies to this topic

#1 ADORIENT

ADORIENT

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Posted 24 March 2010 - 05:17 PM

My computer has been affected with the 'User Protection' fake anti-virus. When the computer is on i continually get the fake messages about buying their software, my computer is affected, fake scans, buy their software etc.

The problem is also that my machine keeps shutting down as well, sometimes it is a reset and sometimes it shutsdown and i load back up in safe mode.

Because of this i am unable to complete the 'gmer' scan as it doesnt finish the scan before the computer shutsdown. Is there anyway to do this scan quicker or in parts so it can complete???

I have put the text below from the DDS and attached the txt file, but thats all i can advise at the moment


DDS (Ver_10-03-17.01) - NTFSx86
Run by Andy at 19:56:53.61 on 24/03/2010
Internet Explorer: 7.0.6000.16982 BrowserJavaVersion: 1.6.0_17
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.44.1033.18.2038.1129 [GMT 10:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
SP: McAfee VirusScan *enabled* (Updated) {C78B3C70-4777-4742-BB91-9D615CC575E6}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: McAfee Personal Firewall *disabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\sttray.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\McAfee\MSK\mskagent.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\VM_STI.EXE
C:\Program Files\Winamp\winampa.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Users\Andy\AppData\Local\Temp\diskperfxp.exe
C:\Users\Andy\AppData\Roaming\User Protection\usrprot.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Philips\Philips SPC210NC Webcam\TrayMin210.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Program Files\Common Files\Nokia\MPAPI\MPAPI3s.exe
C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\SearchFilterHost.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Users\Andy\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.co.uk/
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=0070714
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptcl.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [PcSync] c:\program files\nokia\nokia pc suite 6\PcSync2.exe /NoDialog
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [userinit] c:\users\andy\appdata\roaming\sdra64.exe
uRun: [diskperfxp.exe] c:\users\andy\appdata\local\temp\diskperfxp.exe
uRun: [User Protection] "c:\users\andy\appdata\roaming\user protection\usrprot.exe" -noscan
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [MskAgentexe] c:\program files\mcafee\msk\MskAgent.exe
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [BigDogPath] c:\windows\VM_STI.EXE Philips SPC210NC Webcam
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [BrStsWnd] c:\program files\brownie\BrstsWnd.exe Autorun
mRun: [NBKeyScan] "c:\program files\nero\nero8\nero backitup\NBKeyScan.exe"
mRun: [MSConfig] "c:\windows\system32\msconfig.exe" /auto
dRun: [DelayShred] c:\progra~1\mcafee\mshr\shrcl.exe /p7 /q c:\users\andy\appdata\local\temp\swtlib~1.sh! c:\users\andy\appdata\local\temp\E4JA24~1.SH!
StartupFolder: c:\users\andy\appdata\roaming\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\windows\installer\{7f0c4457-8e64-491b-8d7b-991504365d1e}\NewShortcut2_53A01CC614B04512A2E710D39BF83DC4.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\traymi~1.lnk - c:\program files\philips\philips spc210nc webcam\TrayMin210.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files/Yahtzee/Images/stg_drm.ocx
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} - hxxp://support.microsoft.com/mats/DiagWebControl.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} - file:///C:/Program%20Files/Yahtzee/Images/armhelper.ocx
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\andy\appdata\roaming\mozilla\firefox\profiles\5e65lgl3.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - component: c:\program files\real\realplayer\browserrecord\components\nprpbrowserrecordplugin.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npwachk.dll
FF - plugin: c:\users\andy\appdata\roaming\mozilla\firefox\profiles\5e65lgl3.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071303000004.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2007-7-14 71496]
R3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2007-7-14 34184]
R3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2007-7-14 171400]
S3 mferkdk;McAfee Inc.;c:\windows\system32\drivers\mferkdk.sys [2007-7-14 32008]
S3 mfesmfk;McAfee Inc.;c:\windows\system32\drivers\mfesmfk.sys [2007-7-14 37480]

=============== Created Last 30 ================

2010-03-24 09:23:04 0 ----a-w- c:\users\andy\defogger_reenable
2010-03-23 23:08:03 4716 ----a-w- c:\programdata\fiosejgfse.dll
2010-03-23 22:58:59 0 d-----w- c:\users\andy\appdata\roaming\User Protection
2010-03-22 11:28:30 0 d-sh--w- c:\users\andy\appdata\roaming\lowsec
2010-03-19 22:25:48 774144 ----a-w- c:\windows\system32\NEROINSTAEC43759.DB
2010-03-19 22:25:47 1414440 ----a-w- c:\windows\system32\ShellManager310E2D762.dll
2010-03-19 22:24:17 0 ----a-w- c:\windows\Irremote.ini
2010-03-14 05:55:36 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-03-14 05:55:31 396800 ----a-w- c:\windows\system32\drivers\http.sys
2010-03-14 05:55:30 31232 ----a-w- c:\windows\system32\httpapi.dll
2010-03-14 05:53:10 813568 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-03-14 05:53:09 22016 ----a-w- c:\windows\system32\netiougc.exe
2010-03-14 05:53:09 167424 ----a-w- c:\windows\system32\tcpipcfg.dll
2010-03-14 05:53:04 306688 ----a-w- c:\windows\system32\drivers\srv.sys
2010-03-14 05:53:03 84992 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-03-14 05:52:50 473088 ----a-w- c:\windows\system32\secproc_isv.dll
2010-03-14 05:52:50 472576 ----a-w- c:\windows\system32\secproc.dll
2010-03-14 05:52:49 435712 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-03-14 05:52:47 523776 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-03-14 05:52:47 515584 ----a-w- c:\windows\system32\RMActivate.exe
2010-03-14 05:52:47 431104 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-03-14 05:52:47 154624 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-03-14 05:52:47 154112 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-03-14 05:52:46 312320 ----a-w- c:\windows\system32\msdrm.dll
2010-03-14 05:52:34 2048 ----a-w- c:\windows\system32\tzres.dll
2010-03-14 05:51:26 3467848 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-03-14 05:51:25 3502168 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-03-14 05:49:03 31232 ----a-w- c:\windows\system32\msvidc32.dll
2010-03-14 05:49:03 1327616 ----a-w- c:\windows\system32\quartz.dll
2010-03-14 05:49:01 22528 ----a-w- c:\windows\system32\msyuv.dll
2010-03-14 05:49:01 13312 ----a-w- c:\windows\system32\msrle32.dll
2010-03-14 05:49:00 50176 ----a-w- c:\windows\system32\iyuv_32.dll
2010-03-14 05:49:00 11776 ----a-w- c:\windows\system32\tsbyuv.dll
2010-03-14 05:48:58 88576 ----a-w- c:\windows\system32\avifil32.dll
2010-03-14 05:48:58 82944 ----a-w- c:\windows\system32\mciavi32.dll
2010-03-14 05:48:57 123904 ----a-w- c:\windows\system32\msvfw32.dll
2010-03-14 05:48:55 65024 ----a-w- c:\windows\system32\avicap32.dll
2010-03-14 05:47:59 211968 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2010-03-14 05:47:59 101888 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-03-07 01:30:04 0 d-----w- c:\program files\VitalSource Bookshelf

==================== Find3M ====================

2010-02-24 00:16:06 181632 ------w- c:\windows\system32\MpSigStub.exe
2009-12-30 04:09:44 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-05-06 22:29:12 86016 ----a-w- c:\windows\inf\infstor.dat
2009-05-06 22:29:12 51200 ----a-w- c:\windows\inf\infpub.dat
2009-05-06 22:29:11 143360 ----a-w- c:\windows\inf\infstrng.dat
2008-12-16 17:16:49 174 --sha-w- c:\program files\desktop.ini
2008-06-11 12:21:41 665600 ----a-w- c:\windows\inf\drvindex.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2007-07-14 16:45:34 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 20:02:10.96 ===============


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#2 Blind Faith

Blind Faith

  • Malware Response Team
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Posted 27 March 2010 - 12:19 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 schrauber

schrauber

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Posted 31 March 2010 - 11:28 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
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