Posted 24 March 2010 - 12:30 PM
Hi folks. I've found several instances on the forum of others asking basically this same question, but in most cases it does not seem have been resolved, or else the solution was not posted. I've tried a number of the ideas offered but none has worked. Hoping someone has a brainstorm for me.
Recently my Dell Inspiron ground to a halt -- evidently Windows was corrupted, with numerous missing files -- and I eventually had to have it wiped, then have everything reinstalled. (I did not do this myself, not being an expert -- went to a professional.) It seems to be back to normal now, but the CD/DVD drive is completely dead. It's listed in device manager, and any checks I do on it indicate it is "working normally." But when any sort of disc is inserted, nada. I get the slow green bar filling up and when it finally gets to the end, either nothing at all happens, or occasionally the drive ejects and instructs me to "please load a disc," when there is already one there. No error messages.
I ran the Microsoft wizard concerning optical drives. I edited the registry using instructions from a similar post on this site. I opened the CPU and checked that the connections seemed secure. I have thought of trying to update the drivers, but that option button is inactive, and I haven't been able to find the correct drivers on my own through Dell's support site.
Prior to this issue, the drive worked fine and I've burned and played lots of CDs and DVDs. The drive is listed as a TSSTcorp DVD+RW TS-H653F ATA device.
Many thanks in advance for ideas!