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some body please help!!!


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#1 Robert Ellul

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Posted 24 March 2010 - 11:26 AM

I am having problems with internet explorer 8 redirecting and am getting all sorts of pop ups on my machine, i have run all sorts of anti virus packages and have found and removed some but i am still being redirected, can some one please help me with this??. :thumbsup:

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#2 boopme

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Posted 24 March 2010 - 03:04 PM

Hello and welocome.. Well if you did or didn't run these please do and post back the logs.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Robert Ellul

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Posted 25 March 2010 - 09:35 PM

thankyou for your assistance, i ran the scans and logs as you requested, the only problem i had was that my pc would not let me enter into safe mode at all!! it ran some diagnostics and went back to the screen for options and had to enter in normal mode and do as you requested!!, but here are the results
Malwarebytes' Anti-Malware 1.44
Database version: 3910
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/25/2010 10:31:59 AM
mbam-log-2010-03-25 (10-31-59).txt

Scan type: Quick Scan
Objects scanned: 204418
Time elapsed: 14 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/25/2010 at 11:54 AM

Application Version : 4.34.1000

Core Rules Database Version : 4728
Trace Rules Database Version: 2540

Scan type : Complete Scan
Total Scan Time : 00:35:59

Memory items scanned : 442
Memory threats detected : 0
Registry items scanned : 4819
Registry threats detected : 0
File items scanned : 45469
File threats detected : 0

Scan "Scan whole computer" was finished.
Warnings;"104";"104";"0"
Folders selected for scanning:;"Scan whole computer"
Scan started:;"Thursday, March 25, 2010, 10:33:18 AM"
Scan finished:;"Thursday, March 25, 2010, 10:44:14 AM (10 minute(s) 56 second(s))"
Total object scanned:;"211251"
User who launched the scan:;"Robert Ellul"

Warnings
File;"Infection";"Result"

(REMOVED as email addys were present)

I hope that this is of some assistance to you as my internet explorer is still redirecting me, this time when i searched for bleeping computer it came to the web site for clean all spyware, it had all windows logos all over it, but i thought i had better ask someone who knows a little more than i what they thought,

I appologise for taking so long in my response but i work nights and am now on a couple of days off.

Thank you so much for your assistance!!.

ROB

Edited by boopme, 25 March 2010 - 09:56 PM.


#4 boopme

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Posted 25 March 2010 - 09:59 PM

It OK (RLCF) BC motto of sorts Real Life Comes First,as we all volunteer here.
I pulled that last log it was only cookies but had a lot of email addys. were they yours..

I want to do on or two more scans
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Robert Ellul

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Posted 25 March 2010 - 11:43 PM

I did as requested and it found no threats, also i dont know if this helps but when i get microsoft updates it will not update the security side of things, it comes up with an error???!!!!

#6 boopme

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Posted 26 March 2010 - 08:43 AM

Ok let's take care of Safe Mode first. I forgot if the log I removed was the SAS (SuperA) log?
Did we install SAS? If NOT ..

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection.

Please download SUPERAntiSpyware Free
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.
or if YES

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Robert Ellul

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Posted 27 March 2010 - 01:14 AM

ok, i did have sas on my computer, the scan results are above, i tried the repair method but when rebooted still could not enter in dafe mode, do you think that it may help to use the windows installation disk to try and repair this problem, or do you think that if i backed up my personal files on a flash drive it would be worth while formatting the c: drive and reinstalling windows from scratch!!!, i just dont know if formatting the drive will remove any infection that the system has!! what do you think??!!

#8 Robert Ellul

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Posted 27 March 2010 - 07:52 AM

also, i have just been into my tools tab on my ie page then went to internet options then went to the programes tab then looked at the add ons, clicked on manage add ons and there is a little tab that says currently loaded add ons, i changed this to look at run without permission, and a huge list of items came up, i dont know weather this is normal, i just thought you might have more of an idea or could tell me what is supposed to be there and what is not, unfortunately i could not cut and paste or copy the list here, but i thought it may be worth looking into, thanks mate!!!!

#9 boopme

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Posted 27 March 2010 - 09:51 PM

Hello, this my opinion if the repair fails.
Cant boot into safe mode ?

This is usually the result of:
1) Not entering safe mode properly. If you are doing it properly,then the next item (2) could be a recent hardware installation. Followed by (3) a corrupted windows.
Remove any recent hardware install,if this was the case and see if it is remedied. If hardware was not the case then you will need to format and reinstall Windows.
One more note. If during the re installation you encounter errors with copying files, or errors formatting your hard disk drive, then the drive may be bad. In any case it is time to back up your important files now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Robert Ellul

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Posted 28 March 2010 - 07:06 AM

hey mate, i just inserted my windows disk and chose to update windows that way, and so far i have not had a problem, so i thank you for all your hard work and efforts this last week and a bit, i will write back here in a couple of days and keep ya updated with how it is goin, ok, thanks once again mate, your a bloody life saver, youll hear from me again soon!!!

#11 boopme

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Posted 28 March 2010 - 01:18 PM

Ok, this thread will be open.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Robert Ellul

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Posted 04 April 2010 - 05:43 AM

hey mate, sorry for the late reply, but all is good, i have not had any re-directs at all and system is working as normal, so once again i thank you for all your hard work and patients with this, and i applaude you and so many like you for taking the time to help others like this, i am no expert on this sort of thing but if you ever need any assistance mate i will see what i can do!!! thanx heaps!!!!




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