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Startup Problem with WinXP - blank desktop


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2 replies to this topic

#1 slugmandrew

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Posted 24 March 2010 - 06:49 AM

Hi all, I hope someone can help me.

My system is a Samsung NC10 netbook running WinXp. Recently I have had a problem where after I enter my password to log in to windows, I just see my desktop wallpaper with no icons or start bar - explorer.exe is loading but I don't see it. Also I get no context menu so I can do nothing really. At first it would usually work by using CTRL+ALT+DEL and logging off and trying again, but it has got to the point now where it won't log in properly no matter how many times I try - it will only run in safe mode.

I run the latest version of AVG, and did a full command line scan which didn't seem to help, and I also ran a full spybot check yesterday which removed some stuff but hasn't seemed to help either.

It's strange that terminating explorer.exe and restarting it doesn't seem to do anything either.

My HJT log is attached if it helps, although it is one from a scan done in safe mode so I'm not sure if the culprit process will even be running.

Any help or advice is greatly appreciated.

EDIT: I realised I could run HJT from the task manager so I did a scan and attached this log as well - bear in mind it was run with a blank desktop but I'm hoping that whatever is causing the desktop not to load is already running, I would guess so anyway :\ Thanks again, and please let me know if there's anything I have missed or can do to help you help me smile.gif

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Edited by slugmandrew, 24 March 2010 - 11:56 AM.


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#2 Blind Faith

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Posted 27 March 2010 - 12:11 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 schrauber

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Posted 31 March 2010 - 11:27 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
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