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New to the group. Computer illiterate.

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#1 jenniferf


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Posted 23 March 2010 - 03:45 PM

I can't tell if help is free or if subscriptions are necessary. I was hoping to post a hijackthis log to get some insight into why this thing is so slow. I ran Norton, Adaware, and cleaned all temporary files history and cookies, and for some reason the thing is incredibly slow when I start up. It seems to get better after about 45minutes of excrutiating delays. Any insight on how to get help would be appreciated.

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#2 Pandy


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Posted 23 March 2010 - 04:23 PM

Hello jenniferf and :thumbsup: to Bleeping Computer.

Please take a few moments to browse the New User Orientation forum, to help familiarize yourself with how the forum works.

Also, don't forget to check out the Tutorials.
There is a lot of very useful information there.

Jennifer here are a couple things you can do too. Try using some of the steps in this guide here called Slow Computer/browser? Check Here First; It May Not Be Malware
If you are still experiencing slowness or other issues, or if you think you might have malware please follow the Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Jennifer help is free here. You are more than welcome to any help we can offer you. There is no subscription here :flowers:

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