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Applications missing, can't open others


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#1 rayandi

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Posted 23 March 2010 - 01:04 PM

I run windows xp on a dell computer. As of today when I try to run my fax machine, dell support and some other things, I have the "choose which program you want to open this file" also, many of my programs like Word, my printer, etc are saying application not found. Also not sure if this has anything to do with it or not but, i have been trying for weeks to get the service pak 2 to download but it never does. TIA

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#2 cryptodan

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Posted 23 March 2010 - 01:19 PM

Scroll down to the Executable portion: http://www.kellys-korner-xp.com/xp_abc.htm

#3 rayandi

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Posted 23 March 2010 - 01:22 PM

I get the "which would you like to use to open this" message after run, regedit, ok

#4 Broni

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Posted 23 March 2010 - 01:25 PM

Does ANY program open?

My Website

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#5 boopme

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Posted 23 March 2010 - 01:27 PM

Hello, I am moving this from XP to the Am I Infected forum as I think you may be. Let's do these next.

Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.


First you MUST BACK UP the registry. This step involves making changes in the registry. Always back up your registry before making any changes.

Go to Start » Run and type: regedit
Click OK.
On the left side, click to highlight My Computer at the top.
Go up to File » Export
Make sure in that window there is a tick next to "All" under Export Branch.
Leave the "Save As Type" as "Registration Files".
Under "Filename" put RegBackup.
Choose to save it to C:\
Click save and then go to File » Exit.

Or you can download and use ERUNT which is an excellent free tool that allows you to to take a snapshot (backup) of your registry before making changes and restore it when needed.


Now run TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 rayandi

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Posted 23 March 2010 - 09:47 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3907
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

3/23/2010 10:46:56 PM
mbam-log-2010-03-23 (22-46-56).txt

Scan type: Quick Scan
Objects scanned: 169024
Time elapsed: 40 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 2
Registry Data Items Infected: 4
Folders Infected: 2
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{90ce74cc-788a-4a00-b38d-cbca08cc9e8f} (Adware.ISTBar) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{cc257918-f435-4a33-8231-2b8195990cca} (Adware.ISTBar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\secfile\shell\open\command\(default) (Rogue.MultipleAV) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Ray\Local Settings\Application Data\av.exe" /START "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\Wallpaper (Adware.Comet) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\SYSTEM32\cpnprt2.cid (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\cpnprt2.cid (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\mxfilerelatedcache.mxc2 (Adware.Comet) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\Wallpaper\swpstart.exe (Adware.Comet) -> Quarantined and deleted successfully.
C:\END (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#7 boopme

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Posted 23 March 2010 - 10:21 PM

Hello it appear here that you use Comet cursors.. and a certain Wallpaper site that are loaded with ad and spyware.

Now run SAS,this one is a bit longer
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 rayandi

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Posted 24 March 2010 - 09:09 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/24/2010 at 01:50 AM

Application Version : 4.34.1000

Core Rules Database Version : 4722
Trace Rules Database Version: 2534

Scan type : Complete Scan
Total Scan Time : 01:42:29

Memory items scanned : 238
Memory threats detected : 0
Registry items scanned : 6235
Registry threats detected : 1
File items scanned : 83802
File threats detected : 19

Unclassified.Unknown Origin
HKU\S-1-5-21-1334228982-3932966965-3204632435-1007\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser#{FE6BC4EF-5676-484B-88AE-883323913256}

Adware.Tracking Cookie
C:\Documents and Settings\Ray\Cookies\ray@bravenet[1].txt
C:\Documents and Settings\Ray\Cookies\ray@collective-media[1].txt
C:\Documents and Settings\Ray\Cookies\ray@a1.interclick[1].txt
C:\Documents and Settings\Ray\Cookies\ray@equifax.adbureau[2].txt
C:\Documents and Settings\Ray\Cookies\ray@media6degrees[1].txt
C:\Documents and Settings\Ray\Cookies\ray@insightexpressai[1].txt
C:\Documents and Settings\Ray\Cookies\ray@revsci[1].txt
C:\Documents and Settings\Ray\Cookies\ray@trvlnet.adbureau[2].txt
C:\Documents and Settings\Ray\Cookies\ray@richmedia.yahoo[2].txt
C:\Documents and Settings\Ray\Cookies\ray@interclick[1].txt
C:\Documents and Settings\Ray\Cookies\ray@tacoda[1].txt
C:\Documents and Settings\Ray\Cookies\ray@ad.wsod[2].txt
C:\Documents and Settings\Ray\Cookies\ray@yieldmanager[1].txt
C:\Documents and Settings\Ray\Cookies\ray@media.formatdynamics[2].txt
C:\Documents and Settings\Ray\Cookies\ray@e-2dj6wgkyaoc5efp.stats.esomniture[1].txt

Trojan.Unknown Origin
C:\PROGRAM FILES\MICROSOFT ANTISPYWARE\QUARANTINE\099BBA1C-11B7-4EBD-86F8-3F80F3\A10050AC-1A4E-47E6-AC7A-D2F29D
C:\PROGRAM FILES\MICROSOFT ANTISPYWARE\QUARANTINE\164D15FD-BB31-41A7-98F1-D4A3C9\32BBC5D5-7997-4B03-B951-592809
C:\PROGRAM FILES\MICROSOFT ANTISPYWARE\QUARANTINE\164D15FD-BB31-41A7-98F1-D4A3C9\A333720C-AEF0-4058-9778-E91C86
C:\PROGRAM FILES\MICROSOFT ANTISPYWARE\QUARANTINE\164D15FD-BB31-41A7-98F1-D4A3C9\D9676D15-9C31-4378-B351-1C2EDE

#9 boopme

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Posted 24 March 2010 - 10:19 AM

Things must be better now.

From Internet explorer run ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 rayandi

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Posted 24 March 2010 - 05:29 PM

C:\Program Files\IncrediMail\bin\IncrediMail_Install.exe probably a variant of Win32/TrojanDownloader.Agent trojan cleaned by deleting - quarantined
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP2711\A0291093.dll multiple threats deleted - quarantined
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP2711\A0291094.dll a variant of Win32/Adware.BetterInternet application cleaned by deleting - quarantined
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP2712\A0291149.exe probably a variant of Win32/TrojanDownloader.Agent trojan cleaned by deleting - quarantined
C:\WINDOWS\Help\SBSI\cbv.ini Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined

#11 boopme

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Posted 24 March 2010 - 08:51 PM

Hi, so what antivirus and firewall are running on here rayandi?
How is it running now?
Any reason you did not install Service Pack 3 (SP3)?

Please check your JAVA version.
Go into Control Panel>Add Remove Programs. Be sure the 'Show Updates' box is checked. Go down the list and tell me what Java applications are installed and their version. (Highlight the program to see this).

Edited by boopme, 24 March 2010 - 08:52 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 rayandi

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Posted 25 March 2010 - 09:57 PM

I am using Avast, I don't have a firewall installed, my other computer is running one, after having to come on here and get it fixed! Guess I need to add that to this computer.
I went into Add/Remove and found 3 listings for Java... Java 6 update 11, Java 6 update 5, and Java 6 update 7.
I have tried a million times to update to Service Pak 3 and it always gives me this error message
Some updates could not be installed
Not Installed
Security Update for Microsoft XML Core Services 6.0 Service Pack 2 (KB954459)
Security Update for Windows XP (KB946648)

also when I went into add remove I found a listing for Incredimail, which I never remember installing. I noticed you said something about comet cursors, which I also don't know why it would be on here, though my husband could have downloaded these without me knowing. When I try to remove it, I get this error
"Could not open INSTALL.LOG FILE.
The computer now seems to be running fine,
I hope I answered everything! Thanks again Boop, you are a lifesaver!

Edited by rayandi, 25 March 2010 - 09:59 PM.


#13 boopme

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Posted 25 March 2010 - 10:29 PM

I am using Avast, I don't have a firewall installed, my other computer is running one, after having to come on here and get it fixed! Guess I need to add that to this computer.
You should at least enable the windows firewall, you need one on.


I went into Add/Remove and found 3 listings for Java... Java 6 update 11, Java 6 update 5, and Java 6 update 7.


Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 18 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u18-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


I have tried a million times to update to Service Pak 3 and it always gives me this error message
Some updates could not be installed
Not Installed
Security Update for Microsoft XML Core Services 6.0 Service Pack 2 (KB954459)
Security Update for Windows XP (KB946648)


Download and install the Windows Installer CleanUp Utility - (it will list all programs that use Windows Installer).[list]
[*]Double-click on msicuu2.exe and click "Next".
[*]Accept the license agreement, click "Next", then click "Next" again.
[*]Click "Finish" when done.
[*]Go to Start > Programs and click on Windows Install CleanUp to launch the program.
[*]In the list of Install Products, check to see if "Windows Defender Signatures" are listed.
[*]If so, highlight that entry, then click on the "Remove" button.
[*]Reboot when done.
[*]Then go to Microsoft Update, do an express scan, and see if you can now apply the update.


also when I went into add remove I found a listing for Incredimail, which I never remember installing. I noticed you said something about comet cursors, which I also don't know why it would be on here, though my husband could have downloaded these without me knowing. When I try to remove it, I get this error
"Could not open INSTALL.LOG FILE.


Is this for Incredimail or Comet or both?


The computer now seems to be running fine,
I hope I answered everything! Thanks again Boop, you are a lifesaver!

You're berry welcome, Hey i lived outside Lynchburg in Cambell Cty, for a couple years.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 rayandi

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Posted 26 March 2010 - 06:30 PM

Okay Boop...I took care of the Java!
On to the Windows cleanup. when I tried to download this I got this
Windows Script Host Error
ActiveX component can’t create object: Scripting.FileSystemObject

Incredimail is the one showing in my add/remove programs.

My husband works in Lynchburg quite often! Its race weekend here in wonderful Martinsville lol, should be an interesting weekend!!

#15 boopme

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Posted 27 March 2010 - 09:25 PM

Hey,, Did you get an error code with the Hosts thingy? Something like .. Microsoft VBScript runtime error 800A01AD


Could not open INSTALL.LOG FILE..Is an issue with the Wise installer application.

Create a New Folder on the desktop. Right click on desktop. Select New and then click Folder.

Open the Incredimail directory

Find a file named Install.log and cut and paste it into the New folder.

Double click the uninstaller (unwise.exe)

It will ask you to open the installation log. Open the install.log file on your desktop.

Uninstall will work fine and you can uninstall the program.



Man,there was a Pizza restaurant on Timberlake Rd, Sal's NY pizza??? I can't be sure. I used to bring him Italian sausage from NY. LOL
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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