Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help Please Loads Of Problems


  • Please log in to reply
35 replies to this topic

#1 rutz5

rutz5

  • Members
  • 90 posts
  • OFFLINE
  •  
  • Local time:11:51 PM

Posted 23 March 2010 - 10:07 AM

Hello


I have been having a few problems lately one being I cannot update or visit any Anti-Malawae or Virus programs or websites.

Another is before I uninstalled Norton IS2010 it kept telling me there was a serious risk and needed to be restarted, when I did a restart it would create a new user in XP as if I had just installed a new copy

Please Help

Cheers
Scott

BC AdBot (Login to Remove)

 


#2 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:11:51 PM

Posted 23 March 2010 - 12:34 PM

Can you give us a little more insight into what's happening with your computer?

Programs opening by themselves? Pop-up messages? Strange redirects on the internet?

What have you tried to alleviate these problems if any?

This information will give us something to go on.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#3 rutz5

rutz5
  • Topic Starter

  • Members
  • 90 posts
  • OFFLINE
  •  
  • Local time:11:51 PM

Posted 23 March 2010 - 01:15 PM

I uninstalled Norton and now when I reboot it keeps the same user, that problem seems to be fixed for now

I cannot update my Malaware Anti-Malware or even access their website

When I run Malaware I have two DNSName things come up that say they have to restart to be removed butdo not remove it

When I click on new links they open up random search websites

#4 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:11:51 PM

Posted 23 March 2010 - 01:23 PM

Are you scanning with Malwarebytes?

If you are please try using these instructions for Malwarebytes.

Scan for Spyware/Adware

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

I'm also recommending a scan with Superantispyware.

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Please post the logs from MBAM and SAS when complete.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#5 rutz5

rutz5
  • Topic Starter

  • Members
  • 90 posts
  • OFFLINE
  •  
  • Local time:11:51 PM

Posted 23 March 2010 - 01:30 PM

I cannot download any of those programs as my browser disconnects with any av or malware website?

#6 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:11:51 PM

Posted 23 March 2010 - 01:33 PM

Ok. Let's try updating your HOSTS file.

I would like you to go here and read and follow the instructions on how to update/replace your "HOSTS" file.

I would also like you to give me the results of an ipconfig /all.

Click on Start, Run. In the run box type cmd

When you see the command prompt window, please type ipconfig /all and press enter.

I'm specifically looking for the results of DNS Servers . . . . . . . . . . . :

Please post just those 2 numbers here in your reply.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#7 rutz5

rutz5
  • Topic Starter

  • Members
  • 90 posts
  • OFFLINE
  •  
  • Local time:11:51 PM

Posted 23 March 2010 - 01:40 PM

DNS Servers:

93.188.166.105
93.188.161.105
1.2.3.4

#8 rutz5

rutz5
  • Topic Starter

  • Members
  • 90 posts
  • OFFLINE
  •  
  • Local time:11:51 PM

Posted 23 March 2010 - 01:42 PM

This is what MBam finds but will not get rid of

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 93.188.166.105 93.188.161.105 1.2.3.4 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{d1639389-c54e-4493-9359-b24bf2eeea52}\DhcpNameServer (Trojan.DNSChanger) -> Data: 93.188.166.105 93.188.161.105 1.2.3.4 -> No action taken.

#9 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:11:51 PM

Posted 23 March 2010 - 01:51 PM

Go into your Control Panel. Double click on Network Connections.

You should see something that says "Local Area Connection". Right Click on Local Area Connection and then left click on Properties.

You will see a screen that looks similar to this:

Posted Image

Click the Internet Protocol [TCP/IP], then click the Properties button. You will see the following Internet Protocol (TCP/IP) Properties dialog box:

Posted Image

Leave the top portion as it is and you'll want to concentrate on this portion.

Posted Image

Make sure the dot is next to "Use the following DNS server addresses".

In the two lines you will type in 208.67.222.222 and 208.67.220.220.

Click on OK, click on OK again and close all windows. ( Be advised, it might take a few seconds for the settings to take effect. This is normal )

Once again try accessing the internet.

You will also need to click on the advanced button under the DNS settings.

Click on the DNS tab and look in the list.

Posted Image

You will see 1.2.3.4. Highlight it and click on remove.

Click OK, OK, and OK again. Your DNS settings should now take effect and allow you to get to the Malwarebytes and Superantispyware sites.

If you have any problems, let me know.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#10 rutz5

rutz5
  • Topic Starter

  • Members
  • 90 posts
  • OFFLINE
  •  
  • Local time:11:51 PM

Posted 23 March 2010 - 02:48 PM

that works now what?

#11 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:11:51 PM

Posted 23 March 2010 - 02:49 PM

Go back to Post 4 and follow the instructions for Malwarebytes and Superantispyware.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#12 rutz5

rutz5
  • Topic Starter

  • Members
  • 90 posts
  • OFFLINE
  •  
  • Local time:11:51 PM

Posted 23 March 2010 - 02:56 PM

MBAM updated and is running fine (waiting for results)

SUPER Antispyware started to install but then got this

ERROR 1606 Could not access network location
%SystemDrive%\Documents And Settings\All Users\ Start
Menu\Programs\Administrative Tools\.








Malwarebytes' Anti-Malware 1.44
Database version: 3906
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/23/2010 3:56:26 PM
mbam-log-2010-03-23 (15-56-24).txt

Scan type: Quick Scan
Objects scanned: 151949
Time elapsed: 5 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 93.188.166.105 93.188.161.105 1.2.3.4 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{d1639389-c54e-4493-9359-b24bf2eeea52}\DhcpNameServer (Trojan.DNSChanger) -> Data: 93.188.166.105 93.188.161.105 1.2.3.4 -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by rutz5, 23 March 2010 - 02:58 PM.


#13 rutz5

rutz5
  • Topic Starter

  • Members
  • 90 posts
  • OFFLINE
  •  
  • Local time:11:51 PM

Posted 23 March 2010 - 05:07 PM

When I run MBAM again those same to infections are there

#14 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,329 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:51 PM

Posted 23 March 2010 - 08:54 PM

Hi,let's see if part 1 of S!Ri's SmitfraudFix shows me something.

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 rutz5

rutz5
  • Topic Starter

  • Members
  • 90 posts
  • OFFLINE
  •  
  • Local time:11:51 PM

Posted 23 March 2010 - 09:06 PM

SmitFraudFix v2.424

Scan done at 22:04:38.75, Tue 03/23/2010
Run from C:\Documents and Settings\Shallowdays\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\WINDOWS\system32\MAFWTray.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MICROS~3\OFFICE11\OUTLOOK.EXE
C:\Documents and Settings\Shallowdays\My Documents\procexp.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\TVersity\Media Server\web\admin\TVersity.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S40RP7.EXE
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\WD\WD Anywhere Backup\MemeoBackgroundService.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\Program Files\Common Files\Native Instruments\Hardware\NIHardwareService.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\TVersity\Media Server\MediaServer.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\WD\WD Anywhere Backup\MemeoBackup.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Shallowdays\Desktop\SmitfraudFix\Policies.exe
C:\WINDOWS\system32\cmd.exe

hosts

hosts file corrupted !

127.0.0.1 nsm.dell.com
127.0.0.1 microsoft.com.org
127.0.0.1 www.www.microsoft.com.org
127.0.0.1 ads.techguy.org

C:\


C:\WINDOWS


C:\WINDOWS\system


C:\WINDOWS\Web


C:\WINDOWS\system32


C:\WINDOWS\system32\LogFiles


C:\Documents and Settings\Shallowdays


C:\DOCUME~1\SHALLO~1\LOCALS~1\Temp


C:\Documents and Settings\Shallowdays\Application Data


Start Menu


C:\DOCUME~1\SHALLO~1\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\WINDOWS\\system32\\userinit.exe,"

RK

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""




DNS

Description: Realtek RTL8169/8110 Family Gigabit Ethernet NIC - Packet Scheduler Miniport
DNS Server Search Order: 208.67.222.222
DNS Server Search Order: 208.67.220.220

HKLM\SYSTEM\CCS\Services\Tcpip\..\{D1639389-C54E-4493-9359-B24BF2EEEA52}: DhcpNameServer=93.188.166.105 93.188.161.105 1.2.3.4
HKLM\SYSTEM\CCS\Services\Tcpip\..\{D1639389-C54E-4493-9359-B24BF2EEEA52}: NameServer=208.67.222.222,208.67.220.220
HKLM\SYSTEM\CS2\Services\Tcpip\..\{D1639389-C54E-4493-9359-B24BF2EEEA52}: DhcpNameServer=93.188.166.105 93.188.161.105 1.2.3.4
HKLM\SYSTEM\CS3\Services\Tcpip\..\{D1639389-C54E-4493-9359-B24BF2EEEA52}: DhcpNameServer=93.188.166.105 93.188.161.105 1.2.3.4
HKLM\SYSTEM\CS3\Services\Tcpip\..\{D1639389-C54E-4493-9359-B24BF2EEEA52}: NameServer=208.67.222.222,208.67.220.220
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=93.188.166.105 93.188.161.105 1.2.3.4
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=93.188.166.105 93.188.161.105 1.2.3.4
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=93.188.166.105 93.188.161.105 1.2.3.4


Scanning for wininet.dll infection


End




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users