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Dell xps 16 freezes up after 15 of use


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#1 isosoclese

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Posted 23 March 2010 - 12:16 AM

Hello

A few days ago, my friend accidentally dropped a corner of my laptop when it was about 4 inches above the floor. I didn't think that short of a drop would have caused any problems. The laptop was still on and it was working fine as far as we knew until I tried to open gimp.

Now my laptop crashes after ~15 minutes of minimal usage (like 15 min of just word processing). I tried doing a scan with mbam, hoping that maybe it was a virus and not a hardware problem, but it crashes before I can complete the scan. I think there might be a problem with the exhaust fan, but the laptop has gotten much hotter when it was functional.

As mentioned in the title, the laptop is a dell xps 16 and I got it last summer (and it's running on vista).

Any advice is appreciated

Edited by isosoclese, 23 March 2010 - 12:52 AM.


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#2 MrBruce1959

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Posted 23 March 2010 - 01:03 AM

Let me see if I can locate a service manual for you so you can safely open the laptop and examine it for a loose component.

This is likely the scenerio here, that something became dislodged during the shock.

Culprits would be a RAM module or the processor's heatsink.

Since laptops are a tough piece of hardware to disassemble correctly, I recommend using a service manual while doing this.

I'll post back with a link, if I find one.
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#3 MrBruce1959

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Posted 23 March 2010 - 01:19 AM

I did not see a Dell XPS 16 however I did find documentation for a Dell XPS laptop.

Below is a link to the Dell web site and this page has a SERVICE MANUAL it is an HTML document download it and study it before attempting a disassemblely.

http://support.dell.com/support/edocs/systems/insxps/

Good luck and report back with your results or if you need ferther assistance.
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My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

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