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Trojan Pakes.AV Infection (I think?)


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#1 rmrippers

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Posted 22 March 2010 - 10:09 PM

Hello! I'm completely new to this forum and my laptop seems to be in trouble. I'm on Windows Vista, with Firefox 3.6 as my web browser, and AVG 8.5 as my antivirus.

Recently I've been troubled by a number of things. Firstly, when I try to use search engines I get redirected to random other websites most of the time.

Secondly, I keep getting notified every ten min or so that my AVG has discovered a threat. The threat always has a filename involving a string of four random digits and svchost.exe.

I have no idea what to do so any help would be appreciated.

Also, I have no technical knowledge of computers or anything, so could any help/instruction be explained with a lot of detail.

Thanks

RMRippers

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#2 Elise

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Posted 23 March 2010 - 05:06 AM

As no logs have been posted, I am shifting this topic from the specialized Malware Removal forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

Please describe the issues you are experiencing with your computer.

regards, Elise


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#3 rmrippers

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Posted 23 March 2010 - 06:07 AM

Sorry, I haven't posted any logs because I was up all night trying to figure out what was going on, and I just wanted to go to bed, so I missed the page about how to post logs and things. I'll go do that now and start a new thread.

Sorry for the inconvenience.

#4 Elise

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Posted 23 March 2010 - 07:15 AM

Well done :thumbsup:

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

regards, Elise


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