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Gala Search Virus and Possibly More


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#1 bigkick11

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Posted 22 March 2010 - 07:59 PM

Help! My wife's computer has been hijacked by this Gala search engine thing. She's had it for a while and ignored it. It just got annoying on google, sending her to gala search when she used the toolbar function or searched from google.com. She switched to Google Chrome and everything was working fine for a while. But then that died too. She deleted Google Chrome. I can type in websites like this one, but going to google.com (her homepage) results in "Check your internet connection." I tried running Malwarebytes (already installed), but the .exe couldn't be found. I tried redownloading it from multiple sites, but the download won't even start. I tried installing it from a flash drive, but the .exe gets deleted whether I loaded it on the hard drive or flash drive. I tried to download ComboFix (I know I'm not supposed to do that, lesson learned), but it returns "Your current settings do not allow this file to be downloaded." I've changed IE security settings and it didn't help. I can't even post a HijackThis log because (surprise, surprise) I can't download HijackThis from the website. Am I up youknowwhat creek?

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#2 boopme

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Posted 22 March 2010 - 10:49 PM

Hello, let's try this from another clean PC ...
From there save ... these and then run on the infected PC.
>>>FixExe.reg

FixExe.reg
....click Run when the box opens on the infected PC.


TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

>>> RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.
>>>mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware[/color]

MBAM (MalwareBytes)

Open MBAM in normal mode and click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 bigkick11

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Posted 23 March 2010 - 05:58 PM

Boopme, first of all, thanks for the help!

FixExe, TFC, and RKill all ran as specified. One slight deviation was that after the TFC restart two errors popped up.

Error loading C:\DOCUME~1\Me\ntuser.dll. The specified module could not be found.

and

Error loading C:Windows\System32\calc.dll. The specified module could not be found.

Both of these my wife has apparently been getting for a while.

However, Mbam did not run. Whether I saved on the hard drive, installed from the flash, or installed on the flash, the results were the same. The following error occurred

Unable to execute file: C:Malwarebytes' Anti-Malware\mbam.exe. CreateProcess failed;code 2. The system cannot find the file specified

. When I hit "Ok" it popped up again. It popped up two more times after closing the setup window.

Is there anything else I should try or should I repeat the process?

#4 boopme

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Posted 23 March 2010 - 07:23 PM

Hi .. Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.



Now let's un install MBAM
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
When the Run /Save box appears,click save rename MBAM as ZZtoy.exe and save to desktop.
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.

IMPORTANT RERUN RKILL
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.


IF MBAM does or Does not run run SAS next.
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 bigkick11

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Posted 24 March 2010 - 06:02 PM

Ok, so things aren't quite working out, but I think we've made progress. First of all AutoRuns fixed the registry issues (thank you).

When I tried to run Mbam clean it started, but returned the error

SHGetValue failed with error Code 0.

It also didn't ask me to restart, so I didn't. Then after re-installing MBAM I restarted and ran it, but it returned the same value as before

Unable to execute file: C:Malwarebytes' Anti-Malware\mbam.exe. CreateProcess failed;code 2. The system cannot find the file specified.


So I installed SAS and tried to restart in Safe Mode, but after selecting start in Safe Mode I got BSOD with error code

***STOP:0x0000007B(0xF7A6A524,0xC0000034,0x00000000,0x00000000)

. I also tried free version of SASPro, but same result. Finally, I installed SASPortable Scanner, and got same result on Safe Mode restart. I wasn't sure if you meant for me to run it in normal mode, but I thought that's what you meant. I ran the scan and it found 563 items, all of which I deleted. I restarted as it asked.

On restart I got about 25 error messages looking for startup services .exe's (services, lsass, savedump, userinit, explorer, sprtcmd, dsca, svchost, jusched, realsched, qttask, iTunesHelper, ctfmon, Adobe Gamma Loader, reder-sl, msmsgs, Hotsync, DLG, hpohmr08, etc.). The .exe was in the title and the text of the error was

The application or DLL C:\Windows\system32\yidehuyu.dll is not a valid Windows image. Please check this against your installation diskette.

I got a few of the same errors when opening SASPortable Scanner, but it opened fine. Unfortunately, the Scan Log was empty. There are no scan logs. From memory, most of the files were strangely named DLL's like "yidehuyu.dll" and Adware.Something. Sorry, that's all I got.

#6 boopme

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Posted 24 March 2010 - 09:50 PM

Sorry for the difficulty,the malware is holding on well.
DDS LOG
We need a deeper look,please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 bigkick11

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Posted 25 March 2010 - 08:50 PM

DDS ran fine. Log is posted at http://www.bleepingcomputer.com/forums/t/304929/gala-search-virus-and-possibly-more/.

Gmer ran super slow, but it ran. It kind of got stuck on McAfee Quarantine files. It restarted before I had a chance to save. I logged in and saved at that point, so ark.txt may not be 100% legit.

Which forum will this thread continue on?

#8 boopme

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Posted 25 March 2010 - 09:48 PM

Thanks looks good. It will continue at the new thread.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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