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Help with fixing issues identified in HijackThis log file


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#1 anna livia

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Posted 22 March 2010 - 08:43 AM

Computer bought in Sept 2008. Windows XP Professional SP3. Intel Core2 Quad 2400 Hz. Connecting through ASDL.

Have fiddled with Service, Protocol, User settings, and totally confused myself.

"HijackThis log file" seems to indicate malware (present in the long list is: O1 - Hijack of auto.search.msn.com with Hosts file, O13 - Hijack of default, URL prefixes, etc etc.). Frightened to just fix it all, as I have already done to much fixing, which has complicated things, and not fixed them at all! Npt experienced enough, and need expert help in what to "fix" with "HijackThis" and what not...

Unable to get disabled Windows firewall/ICS enabled. Too many administrators on PC (only used by me) as I have created too many users, two with administrative rights, although I am the sole user of computer.

Sophisticated IT help would be much appreciated - if only with setting registry to a safe and stable state. Ideally also to stabilize internet security, so that I can access work intranet.

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#2 boopme

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Posted 22 March 2010 - 10:23 AM

Hello and welcome,the beast and safest proceedure here is to get a deeper look,please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Orange Blossom

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Posted 25 March 2010 - 10:35 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/304914/registry-problems-help-with-hijack-this-logfile-probable-infection-of-pc/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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