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Personal Security virus on XP


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15 replies to this topic

#1 dadto2boys

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Posted 22 March 2010 - 08:41 AM

I have symantec antivirus and spyboot s&d, I think my wife got this virus on facebook, It has completly taken over my desktop, I have tried going through the steps from this website to get rid of it but my computer wont let me run malewarebytes anti malware any advice would be greatly appreciated

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#2 Autoterran

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Posted 22 March 2010 - 08:46 AM

I have symantec antivirus and spyboot s&d, I think my wife got this virus on facebook, It has completly taken over my desktop, I have tried going through the steps from this website to get rid of it but my computer wont let me run malewarebytes anti malware any advice would be greatly appreciated



Is it ave.exe?

#3 dadto2boys

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Posted 22 March 2010 - 08:58 AM

Im not sure, all I know is this personal security window keeps popping up and showing me a list of trojans, etc and wants me to purchase a program to remove, which I know is a scam. How can I tell exactly what virus I have?

#4 Autoterran

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Posted 22 March 2010 - 09:05 AM

Go to task manager, Look for "Ave.exe"

#5 dadto2boys

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Posted 22 March 2010 - 09:06 AM

Ive tried the task manager, when I pull it up its blank any tips?

#6 Autoterran

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Posted 22 March 2010 - 09:08 AM

i dont knowman, i think i got the same thing as you :\. i know what it is, i jsut cant get rid of it

Edited by Autoterran, 22 March 2010 - 09:08 AM.


#7 dadto2boys

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Posted 22 March 2010 - 09:10 AM

SUX I think the virus is blocking the task manager, and the steps on this site don't seem to work

#8 Autoterran

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Posted 22 March 2010 - 09:19 AM

Im trying something now...

http://www.stopzilla.com/products/stopzilla/home.do

thats what im trying. it might work

#9 dadto2boys

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Posted 22 March 2010 - 09:22 AM

Thanks Ill give it a shot

#10 dadto2boys

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Posted 22 March 2010 - 09:59 AM

Yea it wont let me run the stopzilla program

#11 boopme

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Posted 22 March 2010 - 10:06 AM

Hello and welcome. First thing is I will move this topic to the AM I Infected forum from XP,as you are.

Now please follow all the steps under Automated Removal Instructions from our guide Remove Personal Security (Uninstall Guide)

After you are done post back the scan log and update me on how it is running.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Edited by boopme, 22 March 2010 - 10:07 AM.

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#12 dadto2boys

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Posted 22 March 2010 - 10:21 AM

I save all 3 expolure, iexpolre, and rkill, I see the command prompt screen pop up for about 3 seconds on the iexpolre and then it goes away, then when I try to run the malewarebytes program nothing happens I think the virus is blocking it from running do I have to do all of this in safe mode with networking?

#13 boopme

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Posted 22 March 2010 - 10:26 AM

Yes possibly you do.. we can also try running this first and see if it runs and kills some malware to allo w the others to run.

Try this (SAS) from safe mode but if you xcannot then use Normal.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 dadto2boys

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Posted 22 March 2010 - 10:39 AM

Im in safe mode right now and I can finally see what process are running right now I just dont know which ones to remove if any

#15 dadto2boys

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Posted 22 March 2010 - 10:49 AM

I download superantispyware and when I try to run it it says that i cant run it because the system administrator has set policies to prevent this installation




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