Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't save GMER rpt, don't know specific malware


  • This topic is locked This topic is locked
82 replies to this topic

#1 pantherapardus4

pantherapardus4

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Silver Spring, MD
  • Local time:06:59 PM

Posted 22 March 2010 - 05:27 AM

I'm sorry but my screen resolution will not change from 640x480 pixels & I have an old laptop so I can't get to the "Save" button on the screen in order to save my GMER scan. I have to get rid of all my toolbars, move the status bar, and shove the application screen as high up as possible to get to the "Scan" button. When in Control Panel (as Administrator or as the other user), I can move the slider over to a higher resolution and Apply it, but nothing happens. When I return to that tab, it's back on the lowest resolution.

Here's my original post: Continual restarts & now browser crashes which details my problem, specs, and steps I've tried.

I've attached the DDS Attach file, and here's the DDS text log:


DDS (Ver_10-03-17.01) - NTFSx86 NETWORK
Run by Administrator at 2:54:13.57 on Thu 03/18/2010
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.702.484 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Administrator.JASONRW.000\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.toshibadirect.com/dpdstart
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
uSearch Page = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
mDefault_Page_URL = hxxp://www.yahoo.com/
mStart Page = hxxp://www.yahoo.com/
uInternet Connection Wizard,ShellNext = hxxp://toolbar.google.com/done
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: ? - No File
BHO: ? - No File
TB: {BA52B914-B692-46c4-B683-905236F6F655} - No File
TB: HopSurf toolbar: {e9fab13d-4600-49e1-90d1-ee961c859d39} - c:\program files\comodo\hopsurftoolbar\HopSurfToolbar_IE.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [PadTouch] c:\program files\toshiba\touch and launch\PadExe.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
dRun: [Yahoo! Pager] "c:\progra~1\yahoo!\messen~1\YAHOOM~1.EXE" -quiet
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoru~1\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoru~1\kodaks~1.lnk - c:\program files\kodak\kodak software updater\7288971\program\Kodak Software Updater.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoru~1\ramasst.lnk - c:\windows\system32\RAMASST.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {ED98F8D1-09AC-4107-B2FF-91DBE011B0C5} - {6BBCFF8E-D837-4DA4-9141-1F645B34A179} - c:\program files\comodo\hopsurftoolbar\HopSurfToolbar_IE.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://active.macromedia.com/director/cabs/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
STS: {e5b1e382-817e-4b74-8a96-ec78751e6acf} - No File
SEH: CShellHook Object: {4567ab12-b980-44a5-b259-9b09ebea6331} - c:\program files\winantispyware 2006\shellext.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1.000\applic~1\mozilla\firefox\profiles\cbt78i05.default\
FF - prefs.js: browser.startup.homepage - hxxp://mail.google.com/mail/?shva=1#inbox
FF - component: c:\program files\comodo\hopsurftoolbar\hopsurfext_ff3\components\hopsurf.dll
FF - plugin: c:\progra~1\yahoo!\common\npyaxmpb.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

S0 uwasfsd;uwasfsd;c:\windows\system32\drivers\uwasfsd.sys --> c:\windows\system32\drivers\uwasfsd.sys [?]
S1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-5-27 97928]
S1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-5-27 26824]
S2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-7-3 875288]
S2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-7-3 231704]
S2 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-5-27 76040]
S3 ApiMon;ApiMon;\??\c:\windows\system32\drivers\apimon.sys --> c:\windows\system32\drivers\ApiMon.sys [?]
S3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2005-3-31 211200]

=============== Created Last 30 ================

2010-03-18 06:16:28 0 d-----w- c:\docume~1\admini~1.000\applic~1\Comodo
2010-03-18 06:14:45 0 d-----w- c:\docume~1\admini~1.000\applic~1\You've Got Pictures Screensaver
2010-03-18 06:14:45 0 d-----w- c:\docume~1\admini~1.000\applic~1\Intuit
2010-03-18 06:14:45 0 d-----w- c:\docume~1\admini~1.000\applic~1\AOL
2010-03-12 07:22:30 0 d-----w- c:\program files\Comodo
2010-03-12 07:14:04 0 d-----w- c:\docume~1\alluse~1\applic~1\Comodo Downloader
2010-03-11 23:45:47 0 d-----w- c:\program files\BillP Studios
2010-03-11 21:10:47 0 d-----w- C:\ipsec
2010-03-11 10:17:05 0 d-----w- c:\windows\system32\wbem\Repository
2010-03-11 10:14:57 0 d-----w- c:\program files\common files\xing shared
2010-03-11 10:11:34 0 d-----w- c:\program files\common files\aolshare
2010-03-11 10:11:26 0 d-----w- c:\program files\common files\Palo Alto Software
2010-03-11 10:11:22 0 d-----w- c:\program files\common files\Intuit
2010-03-11 10:11:08 0 d-----w- c:\program files\DataLode
2010-02-25 08:40:00 0 d-----w- c:\program files\WeFi
2010-02-25 08:39:50 0 d-----w- c:\docume~1\alluse~1\applic~1\Azureus
2010-02-25 08:37:43 0 d-----w- c:\program files\Vuze(2)
2010-02-25 08:37:43 0 d-----w- c:\program files\common files\i4j_jres(2)
2010-02-25 08:37:40 0 d-----w- c:\program files\Vuze_Remote
2010-02-18 07:34:07 0 d-sh--w- C:\found.000

==================== Find3M ====================

2008-11-13 04:02:30 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008111220081113\index.dat

============= FINISH: 2:54:52.93 ===============


Thank you for your help!

Attached Files


Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

Windows 7, Firefox, avast! Free Antivirus, Windows Defender, Spyware Blaster, SpywareGuard, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit


BC AdBot (Login to Remove)

 


#2 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:10:59 PM

Posted 25 March 2010 - 09:26 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks thumbup2.gif
Posted Image
m0le is a proud member of UNITE

#3 pantherapardus4

pantherapardus4
  • Topic Starter

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Silver Spring, MD
  • Local time:06:59 PM

Posted 25 March 2010 - 11:00 PM

Hi m0le, just after I posted this, I actually got the screen resolution to a more suitable level. I was just afraid to add to the post so I waited to say that. I've run GMER but will have to provide the log/rept once I get back on that computer.

Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

Windows 7, Firefox, avast! Free Antivirus, Windows Defender, Spyware Blaster, SpywareGuard, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit


#4 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:10:59 PM

Posted 26 March 2010 - 04:39 AM

Great, I'll wait for the Gmer log then thumbup2.gif
Posted Image
m0le is a proud member of UNITE

#5 pantherapardus4

pantherapardus4
  • Topic Starter

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Silver Spring, MD
  • Local time:06:59 PM

Posted 28 March 2010 - 12:55 PM

Hi sorry about the delay; I was using the other computer as much as possible while it was available for the week!

I've attached the gmer file.

Attached Files

  • Attached File  ark.txt   1.4KB   13 downloads

Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

Windows 7, Firefox, avast! Free Antivirus, Windows Defender, Spyware Blaster, SpywareGuard, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit


#6 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:10:59 PM

Posted 28 March 2010 - 01:58 PM

Nothing showing obviously on the logs.

Please run the Pc through these scanners

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Then

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Let's see if anything comes up on those.
Posted Image
m0le is a proud member of UNITE

#7 pantherapardus4

pantherapardus4
  • Topic Starter

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Silver Spring, MD
  • Local time:06:59 PM

Posted 29 March 2010 - 10:03 AM

I installed Malwarebytes' Anti-Malware, but when it starts, this error message appears:

QUOTE
An error occurred. Please report the following error code to the Malwarebytes' Anti-Malware support team.

Error code: 703 (0, 5)


OK


sad.gif

Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

Windows 7, Firefox, avast! Free Antivirus, Windows Defender, Spyware Blaster, SpywareGuard, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit


#8 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:10:59 PM

Posted 29 March 2010 - 12:53 PM

Ignore MBAM and run SAS and post the log.

Thanks smile.gif
Posted Image
m0le is a proud member of UNITE

#9 pantherapardus4

pantherapardus4
  • Topic Starter

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Silver Spring, MD
  • Local time:06:59 PM

Posted 29 March 2010 - 10:28 PM

huh.gif
I downloaded SAS and clicked the icon, but I got this message:
QUOTE
Windows Installer:
! The system administrator has set policies to prevent this installation.
OK

I'm signed on as the Administrator. And when I go to Administrative Tools, it says,
QUOTE
Microsoft Managment Console:
! Failed to create empty document.
OK

wacko.gif
Am I beyond all help?

Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

Windows 7, Firefox, avast! Free Antivirus, Windows Defender, Spyware Blaster, SpywareGuard, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit


#10 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:10:59 PM

Posted 30 March 2010 - 01:55 PM

No, not yet. Let's run a couple of programs that will shut down as many bad processes as possible - they are stopping the tools from running. Be warned, I don't give up easily. smile.gif

Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Then

Download and Run RKill

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • Please post the resulting log in your next reply.

Finally let's run Combofix

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


Thanks smile.gif
Posted Image
m0le is a proud member of UNITE

#11 pantherapardus4

pantherapardus4
  • Topic Starter

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Silver Spring, MD
  • Local time:06:59 PM

Posted 31 March 2010 - 11:41 AM

QUOTE(m0le @ Mar 30 2010, 01:55 PM) View Post
No, not yet. Let's run a couple of programs that will shut down as many bad processes as possible - they are stopping the tools from running. Be warned, I don't give up easily. smile.gif


Thank heavens!

Here's exehelperlog.txt:
QUOTE
exeHelper by Raktor
Build 20100329
Run at 09:37:40 on 03/31/10
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--


I couldn't get to the AVG console: the only screen that would appear was a Command Line Composer, because I was in Safe Mode. But I exited WinPatrol and disabled Windows Firewall. Here's rkill.txt:

QUOTE
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Administrator on 03/31/2010 at 9:44:45.


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\Administrator.JASONRW.000\Desktop\rkill.pif


Rkill completed on 03/31/2010 at 9:44:47.


When I ran ComboFix (renamed comfox.exe per instructions), I was told that AVG 8.0 was still running and might mess things up (not verbatim tongue.gif ) but I could continue, which I did. When it said that it would take 10min or longer, I went to do something else for 15 min or so. When I came back, the computer was restored back to a point about two months ago. Only the ComboFix log was visible. I had to search for the other two.

I'm not sure if you wanted the contents posted or the file attached, but since it's a little longer and the directions specified the filename, I'm attaching it.

Anything interesting?

Attached Files


Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

Windows 7, Firefox, avast! Free Antivirus, Windows Defender, Spyware Blaster, SpywareGuard, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit


#12 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:10:59 PM

Posted 31 March 2010 - 05:04 PM

Nothing interesting just malware laugh.gif

The good news is that Combofix has done a good job as a first-run program. We need to run a couple of other scans to see what else emerges.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Then

I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
NOTE: If no malware is found there will be no option to export the text file as no log will be produced. Let me know if this is the case.
Posted Image
m0le is a proud member of UNITE

#13 pantherapardus4

pantherapardus4
  • Topic Starter

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Silver Spring, MD
  • Local time:06:59 PM

Posted 01 April 2010 - 02:48 AM

Glad we found something informative! Unfortunately, I still can't start MBAM (I got an error message the first time I tried, before we went to exehelper etc.). I redownloaded it (just in case there was something weird about the first download, at this point), closed Firefox, and installed it. I noticed that it didn't have the Update & Launch MBAM choices checked, but I manually checked them. I thought it would notice the previous installation of MBAM and ask about overwriting or uninstalling, but it didn't.

I restarted the computer -- I can't remember if it prompted me or if it was because I remembered the admonition about letting it restart in normal mode if it found something tricky. There was a choice given asking if I wanted to use the Windows Recovery Console, which I haven't seen before, but it skipped over that quickly. When it gave me a choice between Safe Modes & Normal Mode, I chose Normal Mode.

Just as before, it kept restarting and restarting, so I went back to using Safe Mode w/Networking. Then I hit the new MBAM icon, and got this message:
QUOTE
Malwarebytes' Anti-Malware
X An error has occurred, Please report this error code to our support team.
MBAM_ERROR_LOAD_DATABASE (0, 14)
OK


(sigh)


Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

Windows 7, Firefox, avast! Free Antivirus, Windows Defender, Spyware Blaster, SpywareGuard, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit


#14 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:10:59 PM

Posted 01 April 2010 - 08:54 AM

An MBAM bug (and not something malware-related) which may be solvable by using their own tools to clean out and redownload MBAM. Please rename MBAM to mblah.scr when saving it.
  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

    Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
  • Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

Whether or not this works please continue with the ESET scan.
Posted Image
m0le is a proud member of UNITE

#15 pantherapardus4

pantherapardus4
  • Topic Starter

  • Members
  • 133 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Silver Spring, MD
  • Local time:06:59 PM

Posted 03 April 2010 - 12:29 PM

Hi, sorry about the delay, but I've had trouble getting any results to report back. Thanks for your patience!

First, I uninstalled MBAM using the "Add/Remove Program" function. I ran mbam-clean.

Then I made sure WinPatrol & Windows Firewall were off; AVG I can't get to from Safe Mode, and I'm never sure if it's on anyway. I downloaded MBAM from the link you specified. It didn't give me the option to name it while it was downloading, so I started it as is once, then tried renaming it and running it. (not that tha would have done anything, but just in case...)

Both times, I got this message:
QUOTE
Error
X The setup files are corrupted. Please obtain a new copy of the program.
OK


So I went on to the ESET scan. I accepted the terms of use and got a big screen with a warning at the top about Install X and clicking (it didn't look like a regular message box, it was 2 lines of text at the top of the page, saying basically the same thing, but separated by a line. When I clicked on one of them, it started scanning right away, without giving me a chance to check "Scan archives."

There was a big blank screen with a little icon at the bottom that looked like it showed that it was scanning. This went on for an hour or so, and I had to leave for awhile. When I returned after an another hour or so, the computer was off, so I did the whole thing again. This time, it went on for several hours (at least 10), so I went to sleep while my partner sat up.

After a few more hours, the screen was unchanged, but nothing seemed to be happening with the hard drive, so he turned the computer off using the Start menu.

What next? unsure.gif

Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

Windows 7, Firefox, avast! Free Antivirus, Windows Defender, Spyware Blaster, SpywareGuard, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users