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Unknown cause of DNS failures


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#1 hawkeye57

hawkeye57

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Posted 21 March 2010 - 02:38 PM

Hello all,

I am working to resolve issues (remotely) of a friend of a friend. She is having multiple problems including posting of obfuscated links from her facebook account and inability to resolve site names to IP Addresses for several security sites. MalwareBytes did remove two instances of koobface, but did not resolve the issue of the DNS lookup. I did rename the existing hosts file that was created last year by Spybot, and replaced it with the default Microsoft one with the only entry being localhost. This did not help. I then changed the DNS server from her router as primary and 12.213.224.61 as the secondary, which had been automatically configured. This did not help. Her current DNS servers are 72.20.64.11 and 208.67.222.222, which I got from my computer.

As evidenced from the log files, I am using LogMeIn to access her computer. Also, I am using my own computer to access the forums, since bleepingcomputer.com does not resolve on her computer. I am using dropbox to transfer files back and forth, since that is still operational.

I have scanned her computer with Windows One-Care, Spybot S&D, and MalwareBytes. They have found Koobface and cleaned it up, but that has not resolved the DNS issues.

I thank you in advance for any assistance that you can provide.

Here is the dds log:


DDS (Ver_10-03-17.01) - NTFSx86
Run by Owner at 12:02:54.62 on Sun 03/21/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.373 [GMT -6:00]

AV: Windows Live OneCare *On-access scanning enabled* (Updated) {427ADFC3-B354-4A51-BE34-A9D4218E45C4}
FW: Windows Live OneCare Firewall *enabled* {A3899D22-27E6-4A7E-AE4E-2C106646DAAB}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe -k tapisrvs
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\WINDOWS\system32\lxducoms.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\SMART Board Software\SMARTBoardService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\SYSTEM32\WISPTIS.EXE
C:\WINDOWS\System32\tabbtnu.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TabTip.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Lexmark 5600-6600 Series\lxdumon.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\SMART Board Software\SMARTBoardTools.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Lexmark 5600-6600 Series\lxduMsdMon.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\SMART Board Software\Aware.exe
C:\Program Files\SMART Board Software\Marker.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Files\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.aol.com
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
BHO: CIEDownload Object: {67bcf957-85fc-4036-8dc4-d4d80e00a77b} - c:\program files\smart board software\NotebookPlugin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\windows\system32\BAE.dll
BHO: Lexmark Printable Web: {d2c5e510-be6d-42cc-9f61-e4f939078474} - c:\program files\lexmark printable web\bho.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [TabletWizard] c:\windows\help\SplshWrp.exe
mRun: [TabletTip] "c:\program files\common files\microsoft shared\ink\tabtip.exe" /resume
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [Snippet] "c:\program files\microsoft experience pack\snipping tool\SnippingTool.exe" /i
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [SMSERIAL] sm56hlpr.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [SMART Mirror Driver Monitor Service] "c:\program files\linq\MonitorService.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [OneCareUI] "c:\program files\microsoft windows onecare live\winssnotify.exe"
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [lxdumon.exe] "c:\program files\lexmark 5600-6600 series\lxdumon.exe"
mRun: [lxduamon] "c:\program files\lexmark 5600-6600 series\lxduamon.exe"
mRun: [Lexmark 5600-6600 Series Fax Server] "c:\program files\lexmark 5600-6600 series\fm3032.exe" /s
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [Power2GoExpress] NA
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\smartb~1.lnk - c:\program files\smart board software\SMARTBoardTools.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~3\inetrepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~3\inetrepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: amazon.com\www
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: {A4FD43FF-336B-4636-B0E2-E2D7732BCC18} = 72.20.64.11,208.67.222.222
Handler: mctp - {d7b95390-b1c5-11d0-b111-0080c712fe82} - c:\program files\microsoft activesync\aatp.dll
WinCE Filter: image/bmp - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\progra~1\micros~3\cenetflt.dll
WinCE Filter: image/gif - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\progra~1\micros~3\cenetflt.dll
WinCE Filter: image/jpeg - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\progra~1\micros~3\cenetflt.dll
WinCE Filter: image/xbm - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\progra~1\micros~3\cenetflt.dll
WinCE Filter: text/asp - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\progra~1\micros~3\cenetflt.dll
WinCE Filter: text/html - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\progra~1\micros~3\cenetflt.dll
Notify: igfxcui - igfxdev.dll
Notify: LMIinit - LMIinit.dll
Notify: loginkey - c:\program files\common files\microsoft shared\ink\loginkey.dll
Notify: TabBtnWL - TabBtnWL.dll
Notify: tpgwlnotify - tpgwlnot.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\m95orbvb.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: c:\documents and settings\owner\application data\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPJPI150_02.dll
FF - plugin: c:\program files\java\jre1.5.0_02\bin\NPOJI610.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 apto6ko;CD Hook Class;c:\windows\system32\drivers\imapioko.sys [2008-11-26 32768]
R2 cpqoko6;Property Taskbar License Versions;c:\windows\system32\svchost.exe -k tapisrvs [2005-6-22 14336]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2008-7-24 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2009-6-14 47640]
R2 lxdu_device;lxdu_device;c:\windows\system32\lxducoms.exe -service --> c:\windows\system32\lxducoms.exe -service [?]
R2 OcHealthMon;Windows Live OneCare Health Monitor;c:\program files\microsoft windows onecare live\OcHealthMon.exe [2010-2-5 26120]
R3 FinePnt;FinePoint Innovations HID Driver;c:\windows\system32\drivers\FpHidDrv.sys [2006-6-28 17280]
R3 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-4-1 53168]
R3 MSTabBtn;Tablet PC Buttons HID Driver;c:\windows\system32\drivers\MSTabBtn.sys [2006-6-28 9600]
R3 smrtdrv;SMART Technologies Inc. Mirror Driver;c:\windows\system32\drivers\smrtdrv.sys [2004-4-22 2432]
S2 lxduCATSCustConnectService;lxduCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxduserv.exe [2009-7-13 98984]
S2 SMART Mirror Driver Monitor Service;SMART Mirror Driver Monitor Service;c:\program files\linq\MonitorService.exe [2004-8-26 319488]
S3 el575nd5;3Com Megahertz 10/100 LAN CardBus PC Card Driver;c:\windows\system32\drivers\el575ND5.sys [2005-6-21 69692]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]

=============== Created Last 30 ================

2010-03-21 18:01:34 0 ----a-w- c:\documents and settings\owner\defogger_reenable
2010-03-21 16:36:27 0 d-----w- c:\program files\Trend Micro
2010-03-21 14:31:55 0 d-----w- c:\docume~1\owner\applic~1\Malwarebytes
2010-03-21 14:31:49 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-21 14:31:47 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-03-21 14:31:46 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-21 14:31:45 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-03-21 03:38:55 0 d-----w- C:\Files
2010-03-20 22:58:48 118 ----a-w- c:\windows\system32\MRT.INI
2010-03-20 22:36:39 1 ----a-w- c:\windows\lgo
2010-03-20 21:49:26 3934 ----a-w- c:\windows\fs1235.dat1
2010-03-20 21:41:45 1 ----a-w- c:\windows\ligh
2010-03-14 20:15:41 3558912 -c----w- c:\windows\system32\dllcache\moviemk.exe
2010-03-07 18:05:43 664 ----a-w- c:\windows\system32\d3d9caps.dat

==================== Find3M ====================

2009-12-21 19:14:05 916480 ----a-w- c:\windows\system32\wininet.dll
2008-09-07 09:17:20 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090720080908\index.dat

============= FINISH: 12:03:52.07 ===============


Attached Files



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#2 Farbar

Farbar

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Posted 22 March 2010 - 10:58 AM

Hi hawkeye57,

Welcome to Virus/Trojan/Spyware/Malware Removal (VTSMR) forum. I am going to assist you with your problem.

Please refrain from making any changes to your system (scanning or running other tools, updating Windows, installing applications, removing files, etc.) from now on as it might interfere with our fixes. Please let me know in your next reply if you agree with this.

The computer is still infected with koobface. We are going to rest the system to obtain IP and DNS automatically as it should be and clean the infection. ComboFix could downloaded and transferred to the computer.
  1. Make sure the following setting is set as it is supposed to be set:
    • Go to Start -> Control Panel -> Double click on Network Connections.
    • Right click on your default connection (usually Local Area Connection) and select Properties.
    • Select the General tab.
    • Double click on Internet Protocol (TCP/IP).
      Under General tab:
      • Select "Obtain an IP address automatically".
      • Select "Obtain DNS server address automatically".
    • Click OK twice to save the settings.
    • Reboot the computer.

  2. Download ComboFix from one of these locations:

    Link 1
    Link 2
    Link 3

    * IMPORTANT !!! Save ComboFix.exe to your Desktop

    • Disable your AntiVirus and AntiSpyware applications. They may otherwise interfere with our tools. (Information on A/V control HERE)
    • Double click on ComboFix.exe & follow the prompts.
    • You will get a warning about the not trusted download sites for ComboFix, click Yes.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please copy and paste the C:\ComboFix.txt in your next reply.


#3 Farbar

Farbar

    Just Curious


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Posted 28 March 2010 - 01:15 PM

This thread will now be closed due to lack of activity.

If you should have a new issue, please start a new topic.




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