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Started with internet security 2010, removed it, but still having issues

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2 replies to this topic

#1 ilastarburst


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Posted 20 March 2010 - 04:40 PM

Everything started a couple weeks ago. I began receiving pop ups saying I was infected with 100's of virus's and needed to purchase their anti-virus software. I ignored it for a couple days. (I know that was the worst thing I could of done) Then my programs started not opening, when I would click on a program the open with menu would pop up saying it could not find the right program to open this with, please select from the list below or click here to go online to find the program. I was having to use that link just to get online. Then my keyboard stopped working.

Yesterday, I followed the instructions I found online to download rkill, and malware, to get rid of the security internet 2010. I had to use my laptop and download it to my scandisk and use it on my computer.

I am no longer getting the pop ups. However, I my keyboard is still not working, when I try to type something into the search pane, all the menus keep opening like the favorites, feeds, history, print. The tab button also works, but none of the keys.

Plus, sometimes like 3 or 4 of my desktop icons will be highlighted so that when I click to open one 4 open. The open with menu is no longer popping up.

I did a highjack this log and analyzed it and fixed a few items that were missing files. One thing it would not fix was the O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll The highjack this log said to go to www.cexx.org/lspfix.htm and get the lspfix to repair 010 winsock lsp,I used my laptop to download the file to my scandisk then used it on my computer, but when I ran that program on it it did not find any errors.

I am really hoping someone can help. I attached a copy of the log. I have it saved, just let me know. I appreciate any help. This has been very fustrating. Usually I can fix this type of stuff myself, but not this time. Thanks!!

Attached Files

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#2 Blind Faith

Blind Faith

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Posted 22 March 2010 - 03:19 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

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#3 schrauber



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Posted 27 March 2010 - 07:32 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.

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