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Bitdefender repetitively reporting Trojan.fakealert.5


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#1 mogey51

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Posted 20 March 2010 - 12:26 PM

Bitdefender repetitively reporting Troja.fakealert.5

Bit defender keeps on reporting that all of my programs are infected with Trojan.fakealert.5 whatever I startup doesn't appear to work anymore because of missing dlls. I tryed malwarebytes and hijackthis but they won't start anymore! Any help?

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#2 eastonch

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Posted 20 March 2010 - 12:39 PM

EXACT SAME ISSUE OMG!

IM running MBAM now on my windows 7 machine.

going to end up reformating.. dont want to.. talking to bit defender ppl now i think..

My advice. get ubuntu linux livve cd boot
copy all your files you want and pt onto a seperate hdd and then reformat... only way i can see.. bitdefender messed up imho... safemoode renders bitdefender broken so..


Update :

Bitdefender wont speak with me. i dont know why.
MBAM didnt detect anything except a trojan agent which then on quarentine messed the system up...
NO program will run. i cant open any setting on the pc... looks like a expensive doorstop.

Edited by eastonch, 20 March 2010 - 12:47 PM.


#3 mogey51

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Posted 20 March 2010 - 12:49 PM

Bitdefender comfirms that a bad update caused all of the machines running 64x Bit Defender 2010 editions to delete everything you run. Do NOT turn on your computer if you run bitdefender. More info http://forum.bitdefender.com/index.php?showtopic=18759

#4 Wolfverine

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Posted 20 March 2010 - 01:19 PM

The issue 'may' be bit defender itself. I had a computer that was completely unresponsive. 4789 infected files which is next to impossible. I restarted Windows, did a restore, opened bit defender when I got to my desktop, turned off the antivirus, and that was it, the compute was operating normally.

Specifics I have found on other forums are that it is bit defender 2010 (multiple flavors) and Windows 7 (unknown if it is just 64bit but that is what my two computers that had the issue are running).

Hope that helps get you up and running for now.

#5 mogey51

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Posted 20 March 2010 - 01:26 PM

How do I disable bitdefender when it deleted itself. I cannot open it. I tried doing a system restore but failed.

#6 Jonnas_tan

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Posted 20 March 2010 - 09:03 PM

It seems that BitDefender will release a patch for your sitution, mogey51

Check out the support forums for updates:

http://forum.bitdefender.com/index.php?showtopic=18789 or on this support KB article http://www.bitdefender.com/site/KnowledgeBase/consumer/#638

Bitdefender warns not to download the solution from somewhere else, virus writers might speculate this:D

#7 Jonnas_tan

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Posted 21 March 2010 - 05:45 AM

They have a fix!

The solution is on:
http://www.bitdefender.com/site/KnowledgeBase/consumer/#638

This is the reply I got from BitDefender:

Hi, my name is Raluca and I am from BitDefender.

We cannot express enough our deep regret regarding this situation caused by a faulty update. Due to our mistake we have caused many issues, and we understand and respect the magnitude of this circumstance.

1. The solutions can be found here: http://www.bitdefender.com/site/KnowledgeBase/consumer/#638
2. If the provided solution does not work for you then please contact our support lines, check out forum.bitdefender.com or aur @bitdefender Twitter account.

Thank you again for your understanding,
Raluca

#8 mogey51

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Posted 21 March 2010 - 02:41 PM

Thank you Jonnas_Tan, My problem has been resolved, may a moderator please close this thread?

#9 Animal

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Posted 21 March 2010 - 02:55 PM

Take a look here for a report by Bleeping Computer and links to the vendor for resolution: http://www.bleepingcomputer.com/forums/t/303968/bitdefender-update-cripples-64-bit-versions-of-windows/

This affects only 64 bit machines. Since the original poster has asked and the vendor has responded to the issue this topic is closed.

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