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MP3 player no longer works on computer


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#1 Cowtipper

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Posted 19 March 2010 - 07:47 PM

Hey there,

I have a Creative Zen X-Fi, and these past couple of days it hasn't been working on my computer. The computer recognizes it - it shows up on the Device Manager - but it comes up with this error: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

I have tried a couple things, such as a system restore and using the last known good configuration, but to no avail. Anyone have any suggestions as to what I should do?

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#2 Sashacat

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Posted 19 March 2010 - 08:38 PM

Hello :thumbsup:

Do you have Windows XP ?
I found a Microsoft article that applies to Windows XP
(see bottom of article, it names which versions it applies to)
http://support.microsoft.com/kb/310123

There is an explanation of Code 19 and suggestions.

Hope this helps :flowers:
If we don't change the direction we are going,
We are likely to end up where we are headed.

#3 Cowtipper

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Posted 20 March 2010 - 01:53 AM

Fear not, crisis has been averted. I restored the system to some time last month and it seems to have fixed the problem.




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