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Blank Screen on start-up


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8 replies to this topic

#1 justinmc02

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Posted 19 March 2010 - 05:44 PM

soon after I fixed a virus on my computer, when i booted it up, after the windows welcome screen, there is only a black screen with the mouse arrow.

I have tried chkdsik, fixboot, and several other commands in the recovery console.
I used an cord and was able to back up all of my files, they are still in tack.
I also ran the manufacture diagnostics.

When i tried to start it in safe mode, the same blank screen, this time the arrow is larger.


I will start fresh working through the problem if that is what is needed.

I noticed last time i turned it on, the lights for the disk drive is not flickering after boot and the keyboard lights (num lock, cap lock) are not illuminated.

I am just not sure what else i need to look at for a fix.


Thanks,

It is 3 year old dell laptop with a westerndigital hard drive running xp media center.

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#2 hamluis

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Posted 19 March 2010 - 07:59 PM

Did you try the fixmbr command from the XP Recovery Console?

Louis

#3 justinmc02

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Posted 20 March 2010 - 01:21 AM

when i enter the recovery console i have 2 options
1 : c:\windows
2 : F:\minint

i chose 1 and then did the fixmbr.

nothing changed, same arrow on a black screen



#4 cryptodan

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Posted 20 March 2010 - 01:25 AM

Try chkdsk /r

#5 justinmc02

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Posted 20 March 2010 - 08:26 AM

i tried this as well.

still big arrow.

#6 hamluis

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Posted 20 March 2010 - 11:05 AM

I would run a hard drive diagnostic.

I would also remove the hard drive...attach it to a second system (temporarily), as a secondary drive...and see if files can be accessed normally.

Since you've already saved your data files...I would check the hard drive first (with appropriate hard drive manufacturer's diagnostic), then I would either attempt a repair install or a clean install of XP. I always try a repair first.

Louis

#7 JSntgRvr

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Posted 20 March 2010 - 12:42 PM

Hi, justinmc02 smile.gif

Lets take a look. I am requesting this topic to be moved to the Malware forum.

You will need a flash drive to move information from the sick computer to a working computer, so we can see the progress of our actions. Save these instructions in your flash drive as a text file (use notepad) so you can have access to these while in an external environment (PE).

Here is what you need to do.

Two programs to download

First

Download ISOBurner. Click Here for ISOBurner Instructions. Install the program, and follow the next set of steps.

Second
  • Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 276.7MB in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Boot the Non working computer using the boot CD you just created.
  • In order to do so, the computer must be set to boot from the CD first
    Note : For information click here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to All
    • Change Registry to All
    • Under the Custom Scan box paste this in

      /md5start
      eventlog.dll
      scecli.dll
      netlogon.dll
      cngaudit.dll
      sceclt.dll
      ntelogon.dll
      logevent.dll
      iaStor.sys
      nvstor.sys
      atapi.sys
      IdeChnDr.sys
      viasraid.sys
      AGP440.sys
      vaxscsi.sys
      nvatabus.sys
      viamraid.sys
      nvata.sys
      nvgts.sys
      iastorv.sys
      ViPrt.sys
      eNetHook.dll
      ahcix86.sys
      KR10N.sys
      nvstor32.sys
      ahcix86s.sys
      nvrd32.sys
      userinit.exe
      explorer.exe
      ntoskrnl.exe
      /md5stop
      %SYSTEMDRIVE%\*.*
      %systemroot%\System32\config\*.sav
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive.
  • Please post the contents of the C:\OTL.txt file in your reply.

Edited by elise025, 20 March 2010 - 12:50 PM.
moved as requested ~ Elise

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#8 justinmc02

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Posted 20 March 2010 - 03:47 PM

thanks for the help, i backed up all info and reinstalled the OS.

now working on updating drives and windows.



#9 JSntgRvr

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Posted 20 March 2010 - 03:52 PM

QUOTE(justinmc02 @ Mar 20 2010, 04:47 PM) View Post
thanks for the help, i backed up all info and reinstalled the OS.

now working on updating drives and windows.

Well done!

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

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