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XP Smart Security 2010/ComboFix log

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2 replies to this topic

#1 momhelp


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Posted 19 March 2010 - 03:39 PM

I've been trying to fix my mom's computer via the phone while in Canada. She has been getting pop ups from something called "XP Smart Security 2010 Firewall Alert" She uses Windows XP, and the computer is an emachine.
It would constantly alert her of threats that weren't real, she claims she activated it but wasn't charged...so I don't know what happened there.
I tried to send her to websites to download programs to help and a warning would pop up that claimed the site I was sending her to was malicious, when she clicked continue anyway nothing happened. It just refreshed the page. It wouldn't let us even do remote access for a while. She hired someone to come to her house and "fix" it but as far I as I can tell he didn't do anything except get it to turn on again and install Spybot with a flashdrive but the virus was still there. She had insane popups constantly still.
So I downloaded Combofix and sent it to her through msn as that was the only way she can get to it. It doesn't seem to have damaged anything, as I feared it might as we're both sort of novices when it comes to computers. It was recommended that I post the log anyway. So here it is:

ComboFix 10-03-19.03 - JoanJourne 03/19/2010 14:59:06.1.1 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.638.210 [GMT -4:00]
Running from: c:\combofix\ComboFix.exe
Command switches used :: ComboFix
AV: avast! antivirus 4.8.1368 [VPS 100319-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

c:\documents and settings\JoanJourne.JOAN\Local Settings\Application Data\ave.exe
c:\documents and settings\JoanJourne.JOAN\Local Settings\Temporary Internet Files\AvMpju4.jpg
c:\documents and settings\JoanJourne.JOAN\Local Settings\Temporary Internet Files\b1NGL3.jpg
c:\documents and settings\JoanJourne.JOAN\Local Settings\Temporary Internet Files\G1XuqAHh3.jpg
c:\documents and settings\JoanJourne.JOAN\Local Settings\Temporary Internet Files\o225h37fc.jpg

((((((((((((((((((((((((( Files Created from 2010-02-19 to 2010-03-19 )))))))))))))))))))))))))))))))

2010-03-19 16:37 . 2010-03-19 18:04 203776 --sha-w- c:\documents and settings\JoanJourne.JOAN\Local Settings\Application Data\4224308325.dll
2010-03-19 09:51 . 2010-03-19 09:51 20841968 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\rp\RealPlayerSPGold.exe
2010-03-19 09:51 . 2010-03-19 09:51 8405312 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\gtb\GOOGLE_TOOLBAR\GoogleToolbarInstaller.exe
2010-03-19 09:51 . 2010-03-19 09:51 149000 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\chr_helper\LaunchHelper.exe
2010-03-19 09:51 . 2010-03-19 09:51 10309448 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\chr\ChromeInstaller.exe
2010-03-19 09:51 . 2010-03-19 09:51 283280 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\carb\CarboniteSetupLiteRealPreinstaller.exe
2010-03-19 09:51 . 2010-03-19 09:51 181768 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\carb\LaunchHelper.exe
2010-03-19 09:51 . 2010-03-19 09:51 79368 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\RUP\vista.exe
2010-03-19 09:51 . 2010-03-19 09:51 64000 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\RUP\inst_config\gcapi_dll.dll
2010-03-19 09:51 . 2010-03-19 09:51 52288 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\RUP\inst_config\gtapi.dll
2010-03-19 09:51 . 2010-03-19 09:51 50688 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\RUP\inst_config\fftbapi.dll
2010-03-19 09:51 . 2010-03-19 09:51 49152 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\RUP\inst_config\CarboniteCompatibility.dll
2010-03-19 09:51 . 2010-03-19 09:51 118784 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\RUP\inst_config\compat.dll
2010-03-19 01:50 . 2010-03-19 01:50 439816 ----a-w- c:\documents and settings\JoanJourne.JOAN\Application Data\Real\Update\setup3.10\setup.exe
2010-03-19 01:50 . 2010-03-19 01:50 -------- d-----w- C:\My Music
2010-03-17 19:29 . 2010-03-17 19:29 -------- d-----w- c:\documents and settings\JoanJourne.JOAN\Application Data\Apple Computer
2010-03-15 14:57 . 2010-03-19 16:19 -------- d-----w- c:\program files\Spyware Doctor
2010-03-15 14:47 . 2010-03-15 14:48 -------- d-----w- c:\program files\CCleaner
2010-03-11 03:49 . 2009-10-23 15:28 3558912 ------w- c:\windows\system32\dllcache\moviemk.exe
2010-03-11 03:32 . 2010-03-11 03:32 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Apple
2010-03-09 20:41 . 2010-03-09 20:42 -------- d-----w- c:\program files\QuickTime
2010-03-09 20:41 . 2010-03-09 20:41 -------- d-----w- c:\documents and settings\All Users\Application Data\Apple Computer
2010-03-09 20:41 . 2010-03-09 20:41 -------- d-----w- c:\program files\Common Files\Apple
2010-03-09 20:41 . 2010-03-09 20:41 -------- d-----w- c:\documents and settings\JoanJourne.JOAN\Local Settings\Application Data\Apple
2010-03-09 20:40 . 2010-03-09 20:40 -------- d-----w- c:\program files\Apple Software Update
2010-03-09 20:40 . 2010-03-09 20:40 -------- d-----w- c:\documents and settings\All Users\Application Data\Apple
2010-03-09 20:35 . 2010-03-09 20:35 -------- d-----w- c:\documents and settings\JoanJourne.JOAN\Local Settings\Application Data\Apple Computer


I hope that is enough information. Thanks in advance for your help.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Shannon2012


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Posted 22 March 2010 - 09:37 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


#3 extremeboy


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Posted 28 March 2010 - 08:28 PM


Due to Lack of feedback, this topic is now Closed

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