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BlueScreen Error Code


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#1 openfaced

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Posted 19 March 2010 - 01:55 PM

I have an eMachine running Windows Vista. Hardly used at all. Recently unexpected restarts have occured. Each time, Windows shows me this message:

"Windows has recovered from an unexpected shutdown"

The details of the problem are:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 00000001
BCP2: 00000002
BCP3: 00000000
BCP4: 8056462A
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini031710-01.dmp
C:\Users\Riverview Resort\AppData\Local\Temp\WER-45489-0.sysdata.xml
C:\Users\Riverview Resort\AppData\Local\Temp\WER8FA1.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=501...mp;clcid=0x0409


I've heard that it's most likely a driver, but I've also heard it could be hard drive failure. I hope not, the computer has hardly been used.

I appreaciate the help.

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#2 openfaced

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Posted 06 April 2010 - 04:44 PM

Can anyone help me with this question? I posted this a while ago and haven't heard back from anyone. If someone could assist me that would be great.

Thanks

#3 computerxpds

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Posted 06 April 2010 - 04:52 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


Edited by computerxpds, 06 April 2010 - 04:53 PM.

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#4 openfaced

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Posted 27 April 2010 - 01:06 PM

I really appreciate the help on this. The computer is still crashing with blue screen. I rean what you told me to and here are the results. Please respond ASAP.

==================================================
Dump File : Mini042410-01.dmp
Crash Time : 4/24/2010 2:19:41 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041287
Parameter 2 : 0x00000118
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ser2pl.sys
Caused By Address : ser2pl.sys+12000
File Description : USB-to-Serial Cable Driver
Product Name : Prolific USB-to-Serial Bridge Cable
Company : Prolific Technology Inc.
File Version : 3.0.0.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini031710-01.dmp
Crash Time : 3/17/2010 2:43:29 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x00000001
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8056462a
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+1b62a
File Description : WDF Dynamic
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 1.7.6001.0 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini031710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini031110-01.dmp
Crash Time : 3/11/2010 11:28:18 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041287
Parameter 2 : 0x00000118
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ser2pl.sys
Caused By Address : ser2pl.sys+12000
File Description : USB-to-Serial Cable Driver
Product Name : Prolific USB-to-Serial Bridge Cable
Company : Prolific Technology Inc.
File Version : 3.0.0.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini031110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini030210-01.dmp
Crash Time : 3/2/2010 11:06:33 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x00000001
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8055d62a
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+1b62a
File Description : WDF Dynamic
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 1.7.6001.0 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini030210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini070909-07.dmp
Crash Time : 7/9/2009 3:12:00 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x87d7e008
Parameter 2 : 0x8d615d80
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+8d80
File Description : NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 175.16
Product Name : NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 175.16
Company : NVIDIA Corporation
File Version : 7.15.11.7516
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini070909-07.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

#5 computerxpds

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Posted 27 April 2010 - 02:25 PM

Ok it is a driver problem for the most part and it is with a Prolific USB-to-Serial Bridge Cable. Do you have one? also do you have a anti virus installed?

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#6 cryptodan

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Posted 27 April 2010 - 02:29 PM

Update your video card drivers: http://www.nvidia.com

#7 computerxpds

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Posted 27 April 2010 - 02:32 PM

I was gonna say that Cryptodan but the blue screen is so old from 7/9/2009 and it only happened once so i was gonna focus on the more recent and more recurring ones first.

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#8 openfaced

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Posted 28 April 2010 - 08:11 AM

Yes, I do use a Prolific USB to Serial adapter. I do need it to receive a serial data line as I don't have a serial port on this PC. I have the disc but possibly can also get a drive online. As for antivirus, I use AVG Free Edition, latest edition.

Please let me know what I need to update (USB to Serial driver, video card driver...etc.)

Thanks for your help

#9 computerxpds

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Posted 30 April 2010 - 10:50 AM

To be safe I would update both. And then wait and see if it continues, if the BSOD's do continue then post here with just the most recent BSOD. :huh:

Edited by computerxpds, 30 April 2010 - 02:34 PM.

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#10 openfaced

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Posted 01 May 2010 - 11:41 AM

I updated the Serial to USB adapter driver as well as the NVidia GeForce driver. I then ran the BlueScreenView again and here are the results. I think I ran the BlueScreenView correctly. Please let me know if things look better or what you find.

Thanks

==================================================
Dump File : Mini042410-01.dmp
Crash Time : 4/24/2010 2:19:41 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041287
Parameter 2 : 0x00000118
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ser2pl.sys
Caused By Address : ser2pl.sys+12000
File Description : USB-to-Serial Cable Driver
Product Name : Prolific USB-to-Serial Bridge Cable
Company : Prolific Technology Inc.
File Version : 3.0.0.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini031710-01.dmp
Crash Time : 3/17/2010 2:43:29 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x00000001
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8056462a
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+1b62a
File Description : WDF Dynamic
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 1.7.6001.0 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini031710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini031110-01.dmp
Crash Time : 3/11/2010 11:28:18 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041287
Parameter 2 : 0x00000118
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ser2pl.sys
Caused By Address : ser2pl.sys+12000
File Description : USB-to-Serial Cable Driver
Product Name : Prolific USB-to-Serial Bridge Cable
Company : Prolific Technology Inc.
File Version : 3.0.0.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini031110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini030210-01.dmp
Crash Time : 3/2/2010 11:06:33 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x00000001
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8055d62a
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+1b62a
File Description : WDF Dynamic
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 1.7.6001.0 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini030210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini070909-07.dmp
Crash Time : 7/9/2009 3:12:00 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x87d7e008
Parameter 2 : 0x8d615d80
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+8d80
File Description : NVIDIA Windows Kernel Mode Driver, Version 197.45
Product Name : NVIDIA Windows Kernel Mode Driver, Version 197.45
Company : NVIDIA Corporation
File Version : 8.17.11.9745
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini070909-07.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

#11 computerxpds

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Posted 01 May 2010 - 11:47 AM

After you updated the driver did it blue screen, if not which according to Blue screen view it did not, if it does it again then post back here but for right now I think you are fine. :huh:

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#12 Nazbrat

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Posted 01 May 2010 - 12:49 PM

Umm looking at the Date stamp on that last log file it's from the 24th of April

#13 computerxpds

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Posted 01 May 2010 - 12:55 PM

And the one on the 2nd post is from the same date:

Dump File : Mini042410-01.dmp
Crash Time : 4/24/2010 2:19:41 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041287
Parameter 2 : 0x00000118
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ser2pl.sys
Caused By Address : ser2pl.sys+12000
File Description : USB-to-Serial Cable Driver
Product Name : Prolific USB-to-Serial Bridge Cable
Company : Prolific Technology Inc.
File Version : 3.0.0.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002

-----------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------

Dump File : Mini042410-01.dmp
Crash Time : 4/24/2010 2:19:41 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041287
Parameter 2 : 0x00000118
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ser2pl.sys
Caused By Address : ser2pl.sys+12000
File Description : USB-to-Serial Cable Driver
Product Name : Prolific USB-to-Serial Bridge Cable
Company : Prolific Technology Inc.
File Version : 3.0.0.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002


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#14 openfaced

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Posted 03 May 2010 - 07:34 AM

OK, we'll test things out for a while and see if anything pops up. Thanks so much for your help on this issue. I will defanitely donate some money for your services. You guys are really helpful and we all appreciate it.

Thanks,
Jeff

#15 computerxpds

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Posted 03 May 2010 - 08:14 AM

You are very welcome :huh:

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