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Fake Alert? - All Defenses Down!


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#1 alittlehelp

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Posted 19 March 2010 - 08:41 AM

Good morning and thank you in advance for any help you can provide!

My wife opened Firefox this morning and was greeted with a fake security warning/alert.
She closed the alert and the browser was hijacked to porno.net. where Pop ups began to load. She disconnected from the internet, shut down the PC and rebooted - but the big, red FakeAlert dialogue box remains.
It cannot be closed unless a button is selected and a choice is made to install their "AV" software or continue unprotected.
It appears all security apps have been disabled and Windows reports the PC is infected with a virus and identifies one as wmipvrse.exe
Windows Security Alert Center also insists that there is no virus protection enabled/not monitored . Norton AV has been disabled (or infected). Attempts at running Norton AV scans are terminated within the first minute. Malwarebytes and SuperAntiSpiware.exe are infected and can't run either. Ctrl+Alt+Del is disabled preventing access to the task manager.
Additionally- Even though we are not on line - another fake alert box in the lower left of the screen, continues to update, stating that the computer is recieving virus threats from different IPs. Subsequent browser windows continue to spawn intermittently.


Specs:
Dell
Windows XP - sp3 (updated daily)
PC is for work.

I wasn't present when all this transpired and I'm not sure how to go about dealing with the (potential) threats that exist.

We greatly appreciate your assistance.

Thanks.

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#2 techextreme

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Posted 19 March 2010 - 09:54 AM

First, Download rkill.com to your desktop.

Double-click on the rkill.com in order to automatically attempt to stop any processes associated with Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by these Rogue programs when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate these Rogue Programs. So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of the instructions.

Check your Proxy settings in Internet Explorer to make sure malware did not alter them. If so, that can affect your ability to browse or download tools required for disinfection:

* Open Internet Explorer > click Tools > Internet Options > Connections tab.
* Click the LAN Settings... button and uncheck Use a proxy server for your LAN
or change the settings to the proxy you normally use if you previously reconfigured it.
* Remove any unknown addresses from the Address box. 80 is the default Port so it does not have to be changed.
* Click Ok and then click Ok again.
* Close Internet Explorer and restart the computer.
* An example of how to do this with screenshots can be found in steps 3-7 under the section Automated Removal Instructions... in this guide..

Check your Proxy settings in Firefox to make sure malware did not alter them:

* Open Firefox, click Tools > Options > Advanced and click the Network Tab.
* Under the Connection section click on the Settings... button.
* Under Configure Proxies to Access the Internet, check No proxy. This is the default option if you don't use a proxy.
* Click Ok and then click OK again.
* Close Firefox and restart the computer.

For other browsers, please refer to How to configure browser proxy settings.


Scan for Spyware/Adware

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled


Please post all logs when complete.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#3 alittlehelp

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Posted 19 March 2010 - 10:53 AM

Thanks for the response Techextreme.

The rkill.com utility is being blocked from running by the malware.
A security message pops up:
Security Waring" -
Appilication cannot be executed. The file rkill.com is infected.
Do you want to Activate your AntiVirus software now?


I select NO and continue to relaunch rkill.com....
The security alert continues it's retort and with every retry (20 times now).

rkill won't run.

My screen continues to be hammered with popups and security alerts.

Edit: Sorry, yes I did initially follow your instructions by leaving the security message un clicked and repetatedly relaunch rkill.
(Just to avoid any confusion if I followed the instructions correctly)

Edited by alittlehelp, 19 March 2010 - 11:00 AM.


#4 techextreme

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Posted 19 March 2010 - 10:55 AM

Ok. Let's try one of the links in the bottom list.

In the malwares list of exe's to block ,we may have caught a break.

There are several links for Rkill with different extensions or already, renamed listed below.

rkill.com
rkill.scr
rkill.pif
rkill.exe

Renamed versions:
iExplore.exe
uSeRiNiT.exe
WiNlOgOn.exe


You may have to make repeated attempts to use Rkill several times before it will run as some malware variants try to block it.

If you get an alert that Rkill is infected, ignore it. The alert is a fake warning given by the rogue software which attempts to terminate tools that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.

Then continue on from the above instructions.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#5 alittlehelp

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Posted 19 March 2010 - 11:07 AM

Thanks.

the iExplore.exe one worked.
It generated a report. Let me know if you need me to post it.

Edited by alittlehelp, 19 March 2010 - 11:38 AM.


#6 techextreme

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Posted 19 March 2010 - 12:08 PM

Continue on with the Malwarebytes scan. If you have already and have the log, please post it.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#7 alittlehelp

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Posted 19 March 2010 - 12:08 PM

I don't understand - my firewall will no longer allow Malwarebytes to access updates.

Not sure how to resolve this or where to look and how to identify the problem.
Any suggestions?

#8 techextreme

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Posted 19 March 2010 - 12:11 PM

Internet Explorer will not connect to www.malwarebytes.org? or is your windows firewall telling you that www.malwarebytes.org is blocked?
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#9 alittlehelp

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Posted 19 March 2010 - 01:11 PM

Windows had popped up a message to the effect that Malwarebytes is being denied access to updates due to the firewall settings.
Same message appeared when I tried updating SuperAntiSpyware.

Nonetheless - I ran a Malwarebytes scan half way with the outdated database and tried (for the third time) to update and was finally successful.

Results below: rkill

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Anonymous on 03/19/2010 at 12:16:03.


Processes terminated by Rkill or while it was running:


C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
C:\Program Files\HP5610\HP Software Update\HPWuSchd2.exe
C:\Documents and Settings\Anonymous\Local Settings\Application Data\qoeiww\njjhsftav.exe
C:\Program Files\HP5610\Digital Imaging\bin\hpqtra08.exe
C:\Documents and Settings\Anonymous\Desktop\Anti Virus UTILITY\iExplore.exe


Rkill completed on 03/19/2010 at 12:16:07.
--------------------------------------------------------------------------------------------------

Results: Malwarebytes

Malwarebytes' Anti-Malware 1.44
Database version: 3885
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

3/19/2010 1:48:11 PM
mbam-log-2010-03-19 (13-48-11).txt

Scan type: Quick Scan
Objects scanned: 151571
Time elapsed: 22 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\awkqkirw (Trojan.FakeAlert.Gen) -> Quarantined and

deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\awkqkirw (Trojan.FakeAlert.Gen) -> Quarantined and

deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Anonymous\Local Settings\Temp\yhtqep.exe (Trojan.FakeAlert) -> Quarantined and deleted
successfully.
----------------------------------------------------------------------------------------------------------------------------------------------

This machine is notoriously slow. Your patience is valued Tech and your recommendations for rkill.com to stop the process in order to let Mbam do is thing is tremendous!

Thanks!

#10 techextreme

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Posted 22 March 2010 - 05:47 AM

If you are using the Windows XP Firewall, it may have been "tinkered with" by Malware. To be sure that your firewall is in it's default state, we will one again to to the command prompt. Once you are in the Command Prompt window you will type
  • NETSH FIREWALL RESET
Once this is complete, type exit in the command prompt window and reboot your computer.
Once rebooted, retest your connection to the internet.

This command resets firewall configuration to default. This provides the same functionality as the Restore Defaults button in the Windows Firewall interface.

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca




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