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trouble with installshield


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9 replies to this topic

#1 automike25

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Posted 13 September 2005 - 09:40 PM

The file C:\Program Files\Common Files\InstallShield, was deleted from my computer(long story). so now when i go to install new programs i just get an error message and they wont install. I already tried system restore and that wont work. The error says" Error: -1603 Fatal error during instalation. Consult Windows Installer Help (Msi.chm) or MSDN for more information" this comes up as a feature transfer error. I also get one that says please install the latest version of ISScript.msi. I know this is only happening because that folder was deleted. DO i need to reinstall installsheild, if so do i download it or should it be on one of the cd's that came with my Dell.

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#2 automike25

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Posted 14 September 2005 - 05:27 PM

anything......................

#3 Leurgy

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Posted 14 September 2005 - 09:10 PM

What is your operating system? That always helps to know. You could try and do a Safe Recovery from your Dell CD but you can run System File Checker instead as its an easier fix.

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#4 automike25

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Posted 14 September 2005 - 10:25 PM

The OS is windows XP home SP2, how do you run the system file checker that you mentioned?

#5 Leurgy

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Posted 14 September 2005 - 10:32 PM

Just go to Start>Run and type in sfc /scannow. You might need your Recovery CD. This link pretty much explains it.

How to use scannow sfc...

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool


#6 automike25

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Posted 14 September 2005 - 11:02 PM

i ran the sfc /scannow and it finished with no errors or messages popping up so i assume it completed ok. But i still get the same error messages when trying to install programs and the installshield files that were deleted were not restored. so pretty much, nothing has changed.

#7 acklan

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Posted 15 September 2005 - 12:17 AM

Have you tried to run Window Update to see if it will detect it missing and reinstall for you?
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#8 Leurgy

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Posted 15 September 2005 - 01:25 AM

You can extract files from your XP CD using the Extract command.

Extracting Files from the Operating System CD

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool


#9 automike25

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Posted 17 September 2005 - 03:30 AM

I checked the xp cd and the installshield files are not on that cd or any of the cds that came with my dell. so extracting files from a cd will not work.

#10 Leurgy

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Posted 17 September 2005 - 05:59 AM

Well, they are. Where else would they come from? Most operating system files are compressed into .cab files so you can't actually see them.

You most likely will have to do a Safe or Non-Destructive Recovery since you have deleted the folder. If you do you will need to get all the Windows Updates again.

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool





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