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Antivirus soft/Clamwin


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#1 jamiejj

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Posted 18 March 2010 - 08:57 PM

I don't like Avast because it slows my computer down but I couldn't get it to uninstall so I found an Avast removal tool from company name Alwil Software. Then I tried to download AVG and couldn't so I downloaded a program called ClamWin Free Antivirus and along with that came a little program called Antivirus Soft and it's taken over everything. I downloaded Avast 4.8 from a disk but I can't update it. It says the package is broken It won't let me open any of my anti spyware programs either. I did manage to get highjack this downloaded in safe mode.
This is the log I copied when I tried to update Avast. Any help will be greatly appreciated. I can't open my system information because I get Windows Security alerts saying the computer is infected. I have Windows XP and I use Firefox.
18.03.2010 17:23:19 general: Started: 18.03.2010, 17:23:19
18.03.2010 17:23:19 general: Running setup_av_pro-510 (1296)
18.03.2010 17:23:19 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
18.03.2010 17:23:19 system: Memory: 70% load. Phys:153752/523568K free, Page:800964/1278864K free, Virt:2069344/2097024K free
18.03.2010 17:23:19 system: Computer WinName: JAMIE-WHOETZY7R
18.03.2010 17:23:19 system: Windows Net User: JAMIE-WHOETZY7R\Jamie
18.03.2010 17:23:19 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
18.03.2010 17:23:19 general: DldSrc set to inet
18.03.2010 17:23:19 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
18.03.2010 17:23:19 general: Old version: 510 (1296)
18.03.2010 17:23:19 system: Using temp: C:\DOCUME~1\Jamie\LOCALS~1\Temp\_av_proI.tm~a03976 (63577M free)
18.03.2010 17:23:19 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
18.03.2010 17:23:19 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1296;p)
18.03.2010 17:23:19 system: Computer DnsName: jamie-whoetzy7r
18.03.2010 17:23:19 system: Computer Ip Addr: 192.168.1.47
18.03.2010 17:23:19 system: Installed in: C:\Program Files\Alwil Software\Avast4 (63577M free)
18.03.2010 17:23:19 internet: SYNCER: Type: use IE settings
18.03.2010 17:23:19 internet: SYNCER: Auth: another authentication, use WinInet
18.03.2010 17:23:19 package: Part prg_av_pro-510 is installed
18.03.2010 17:23:19 package: Part vps-10031801 is installed
18.03.2010 17:23:19 package: Part news-53 is installed
18.03.2010 17:23:19 package: Part setup_av_pro-510 is installed
18.03.2010 17:23:19 package: Part jrog-2a8 is installed
18.03.2010 17:23:19 general: Old version: 510 (1296)
18.03.2010 17:23:19 general: GUID: fb1c1a5e-3cc9-4d77-af88-f7233ac7d1aa
18.03.2010 17:23:22 general: Server definition(s) loaded for 'main': 362 (maintenance:0)
18.03.2010 17:23:22 general: SelectCurrent: selected server 'Limelight AVAST Server' from 'main'
18.03.2010 17:23:22 internet: SYNCER: Type: use IE settings
18.03.2010 17:23:22 internet: SYNCER: Auth: another authentication, use WinInet
18.03.2010 17:23:22 general: Entered SetupProcessPro:o( INST_OP_UPDATE_GET_PACKAGES )
18.03.2010 17:23:22 general: Entered SetupProcessWin32Avast:o( INST_OP_UPDATE_GET_PACKAGES )
18.03.2010 17:23:22 general: Entered SetupProcessWin32:o( INST_OP_UPDATE_GET_PACKAGES )
18.03.2010 17:23:22 general: Entered SetupProcess:o( INST_OP_UPDATE_GET_PACKAGES )
18.03.2010 17:23:22 general: progress thread start
18.03.2010 17:23:23 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
18.03.2010 17:23:24 internet: Used server: http://ll001.avast.com/iavs4x
18.03.2010 17:23:24 internet: Used server: http://ll001.avast.com/iavs4x
18.03.2010 17:23:24 file: GetFileWithRetry: servers.def.vpu downloaded .
18.03.2010 17:23:24 file: GetNewerStampedFileSA_FileVerify(C:\DOCUME~1\Jamie\LOCALS~1\Temp\_av_proI .tm~a03976\onefile), error: 0x2000000B
18.03.2010 17:23:24 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
18.03.2010 17:23:34 internet: Used server: http://ll001.avast.com/iavs4x
18.03.2010 17:23:34 internet: Used server: http://ll001.avast.com/iavs4x
18.03.2010 17:23:34 file: GetFileWithRetry: servers.def downloaded .
18.03.2010 17:23:34 file: GetNewerStampedFileSA_FileVerify(C:\DOCUME~1\Jamie\LOCALS~1\Temp\_av_proI .tm~a03976\onefile), error: 0x2000000B
18.03.2010 17:23:34 package: Tried to download servers.def but failed with error 0x20000011.
18.03.2010 17:23:34 package: LoadAllDefs failed 0x20000011
18.03.2010 17:23:34 general: Err:The package is broken

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:20:04 PM, on 3/18/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16981)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: CitiUSBrowserHelper Class - {387EDF53-1CF2-4523-BC2F-13462651BE8C} - C:\WINDOWS\system32\BhoCitUS.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [shlxaiym] C:\Documents and Settings\Jamie\Local Settings\Application Data\ukjbxi\mpqdsftav.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [shlxaiym] C:\Documents and Settings\Jamie\Local Settings\Application Data\ukjbxi\mpqdsftav.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Citi - {4C730913-3961-439b-83D5-F4E445520422} - C:\Program Files\Citi Virtual Account Numbers\CitiVAN.exe
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: vzTCPConfig - http://www2.verizon.net/help/dsl_set...zTCPConfig.CAB
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - http://gfx1.hotmail.com/mail/w2/pr02...s/MSNPUpld.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} - http://72.32.179.44/filter/cameraviewer/isetup.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Unknown owner - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe

--
End of file - 6345 bytes

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#2 Elise

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Posted 21 March 2010 - 06:53 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 28 March 2010 - 12:04 PM

Due to lack of activity, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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