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Windows XP reinstalled: encountering problems


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#1 cleetorious

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Posted 18 March 2010 - 08:25 PM

I recently had to have several viruses removed. Took my pc into a local pc repair store. They had to reinstall windows xp. When i got it home itunes won't work. It states that "itunes has detected a problem with your audio configuration. Audio/Video playback may not operate properly." Followed with this: "The file 'itunes Library.itl' cannot be read because it was created by a newer version of iTunes." Also, the speakers don't seem to work, i've tried to play videos off of youtube, no sound whatsoever. I have a Dell Dimension C521 and use Windows XP Professional Version 2002 Service Pack 3. In the device manager I've tried to update the drivers that have yellow question marks next to them (Other Devices: SM Bus Controller) and (Sound, Video, and game...: IDT High Definition Audio CODEC) and it tells me that The Wizard couldn't find a better match for my hardware than the software i already have installed. I'm not sure the itunes issue and the speaker issue are related, but its very frustrating...

Thanks,
Clint

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#2 Romeo29

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Posted 18 March 2010 - 09:05 PM

You can download drivers from the Dell's web site : http://support.dell.com/support/downloads/...tid=&impid=

You should download Chipset drivers (SMBus Controller) and Audio drivers. After downloading, install them as per Dell's instructions give on the same page.

#3 cleetorious

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Posted 18 March 2010 - 11:06 PM

problem solved! thanks for the help.

cs




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