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Continual restarts, & now repeated browser crashes


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6 replies to this topic

#1 pantherapardus4

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Posted 17 March 2010 - 11:54 PM

Hi, this seems like a great place! I browsed through a couple of computer help sites and was impressed by the quality and tone that I found here. Looking forward to being a part of this community! :thumbsup:

I'm using Windows XP Home Edition, Version 5.1.260, SP3 on a Toshiba Satellite L25 w/Intel® Celeron® M processor, 1.50GHz
Memory 704MB RAM. It's a hand-me-down (surpise, surprise).

PROBLEM 1: When I try to use Windows normally, it restarts repeatedly. I can only use Windows in Safe Mode, so I've been using Safe Mode with Networking.
ADDITIONAL PROBLEM, NOW: Now my browser is crashing more and more frequently. I use Firefox but also tried Internet Explorer.

Things I've tried:

* The computer had AVG's free AV installed, but when I try to scan, it simply goes to a black command line screen, then flips right back to the same console screen. (It says that I can use the Command Line scanner only in Safe Mode)

* Downloaded Avira Anti-vir, Comodo, & WinPatrol but cannot install Antivir or Comodo. Clicking on Antivir's setup icon doesn't do a thing. Comodo goes through several steps but ultimately doesn't install. WinPatrol has installed.

* Tried to import this IPSEC policy from http://www.auditmypc.com/, but could not get to administrative tools. The Microsoft website talks about using the XP CD, which of I don't have at this point. I tried to look at the management services but got a message: "Failed to create empty document"

* Tried restoring to the earliest restoration point available, but nothing changed.

I have the computer elevated a little using a stand, and it doesn't seem to get very warm. (Oh, and a little aside: I can't seem to get the font to a normal size, so I can't see a regular screenful w/o scrolling. Changing the resolution in Control Panel does nothing.)


Here's the info from the Toshiba PC Diagnostic tool V3.1.1, which says that everything is working fine.

Model Name Satellite L25
Part Number PSL2XU-02000F
OS Version Microsoft Windows XP Home Edition 5.1.2600 Service Pack 3
BIOS Version V1.70
CPU Intel® Celeron® M processor 1.50GHz
Memory 704MB RAM
Hard Disk Capacity 40,007,761,920 [Byte] 37.260 [GB]
Hard Disk Free Space Capacity 24,430,206,976 [Byte] 22.752 [GB]
Video ATI RADEON XPRESS 200M Series ver=6.14.10.6553
Screen Resolution 640 x 480 Pixels
Color Quality True Color (32 Bit)
Sound Conexant AC-Link Audio ver=6.14.10.590
Network Realtek RTL8139/810x Family Fast Ethernet NIC ver=5.620.1202.2004 MacAddr=00:C0:9F:FC:5D:D4
Atheros AR5005G Wireless Network Adapter ver=4.1.2.71 MacAddr=00:11:F5:BA:9F:DC
Modem AC97 Data Fax SoftModem with SmartCP ver=7.25.0.0
IDE Device 1 TOSHIBA MK4026GAX
IDE Device 2 None
IDE Device 3 TSSTcorp CDW/DVD TS-L462C Firmware=TO10
IDE Device 4 None
IDE Device 5 None
IDE Device 6 None
Internet Explorer 7.0.5730.11
EC/KBC Version ""
PS-MICOM Version ""

and a huge list of things that seemed irrelevant but I can post them if you like.

Thank you so much for your input!

Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

Windows 7, Firefox, avast! Free Antivirus, Windows Defender, Spyware Blaster, SpywareGuard, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit


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#2 Broni

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Posted 17 March 2010 - 11:58 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 pantherapardus4

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Posted 18 March 2010 - 03:31 AM

Thanks for your quick reply :thumbsup:

I got as far as gmer, but was unable to save the report. I was barely able to manipulate the screen so that I could see the "Scan" button. Even w/ the Taskbar out of the way, I cannot get to that corner of the screen. I can't seem to "Tab" my way to the Save button, and I can't see the buttons on the ScreenCapture in the instructions to see if there's a "Ctrl+button" keyboard shortcut.

Help?

Should I just start a thread over there anyway, outlining this problem as well?

Edited by pantherapardus4, 18 March 2010 - 03:32 AM.

Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

Windows 7, Firefox, avast! Free Antivirus, Windows Defender, Spyware Blaster, SpywareGuard, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit


#4 cryptodan

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Posted 18 March 2010 - 03:19 PM

Is all your hardware updated, and how is the heat?

#5 Broni

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Posted 18 March 2010 - 04:11 PM

Should I just start a thread over there anyway, outlining this problem as well?

Yes.

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#6 pantherapardus4

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Posted 22 March 2010 - 05:35 AM

Is all your hardware updated, and how is the heat?


This is a hand-me down computer that I'm using while my partner hogs the newer computer. We can't afford to spend money on this one, but it would be extremely useful to have if we can fix any software problems. It's elevated on a stand and doesn't get very warm at all.
Thanks!

Should I just start a thread over there anyway, outlining this problem as well?

Yes.


OK, I've started this thread: Can't save GMER rpt, don't know specific malware (continual restarts & browser crashes.

Thanks!

Until we extend our circle of compassion to all living things, humanity will not find peace. ~Albert Schweitzer, The Philosophy of Civilization

Windows 7, Firefox, avast! Free Antivirus, Windows Defender, Spyware Blaster, SpywareGuard, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit


#7 boopme

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Posted 22 March 2010 - 09:39 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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