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really needs help virus problem?


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#1 seanisemarie

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Posted 17 March 2010 - 09:41 PM

hello im really having problems with my laptop i run on windows xp and when i start my computer i get this error message saying error loading jisaleyu.dll it couldn't be found how can i stop this from poping up? also im having problems when im in firefox when i search in google and click on a link i get taken to another site. diffirent from the link i clicked on. but when i type something in the address bar i can go to the site fine with no problem i dont get it. its getting on my nerves please can someone help me with this? o and another thing when i open up task manager it shows rundll32.exe running 3 times is soposed to do that?

Edited by seanisemarie, 17 March 2010 - 09:43 PM.


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#2 boopme

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Posted 17 March 2010 - 10:13 PM

Hello and welcome.
Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.Reboot your computer and see if the startup error returns.
Credit to quietman7
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#3 seanisemarie

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Posted 18 March 2010 - 08:15 AM

ok thank you i will try that. but do you know what is causeing me to be redirected in my browser when i click on links?

#4 boopme

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Posted 18 March 2010 - 11:15 AM

These are usually Browser hijackers and we should pick them off in the scans.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 seanisemarie

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Posted 18 March 2010 - 06:00 PM

ok i did what you said but the error message is still popping up. what do i do now?

#6 boopme

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Posted 19 March 2010 - 09:25 AM

Please post the MBAM scan log.. It may take a couple scans and tools.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 seanisemarie

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Posted 19 March 2010 - 12:07 PM

i cant access safe mode so i have to do the next step normal


Malwarebytes' Anti-Malware 1.44
Database version: 3885
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

3/19/2010 12:58:26 PM
mbam-log-2010-03-19 (12-58-26).txt

Scan type: Quick Scan
Objects scanned: 155777
Time elapsed: 9 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 4
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
c:\WINDOWS\system32\kihufupu.dll (Trojan.Vundo.H) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{2544452c-8b9b-47a6-a1a6-47b6c608b075} (Trojan.Vundo.H) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\rotatigov (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{2544452c-8b9b-47a6-a1a6-47b6c608b075} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\vohasofoj (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\rirawapola (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\kihufupu.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: system32\kihufupu.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\kihufupu.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\yugovuji.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.

#8 boopme

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Posted 19 March 2010 - 01:07 PM

OK no problem.. MBAM is stronger in normal/.. Let's do this to rty fixing Safe Mode... If it fails let me know and t run the SAS and ATF in Normal.. Thar may also fix it.

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

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#9 seanisemarie

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Posted 19 March 2010 - 01:30 PM

that pop up is still happening but good news when i search something and click on the link i dont get redirected

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/19/2010 at 02:15 PM

Application Version : 4.34.1000

Core Rules Database Version : 4699
Trace Rules Database Version: 2511

Scan type : Custom Scan
Total Scan Time : 00:52:13

Memory items scanned : 425
Memory threats detected : 0
Registry items scanned : 4485
Registry threats detected : 1
File items scanned : 21641
File threats detected : 60

Adware.MyWebSearch/FunWebProducts
HKU\S-1-5-21-4133776073-3932816603-2055317419-1006\SOFTWARE\FunWebProducts

Rogue.Agent/Gen-Nullo[DLL]
C:\WINDOWS\SYSTEM32\ZNLIB2.DLL
C:\WINDOWS\SYSTEM32\ZNLIB4.DLL
C:\WINDOWS\SYSTEM32\ZNMACROUI.DLL

Adware.Vundo/Variant-Senorita
C:\WINDOWS\SYSTEM32\DUZILERU.DLL

Trojan.Agent/Gen-Dropper[Temp]
C:\WINDOWS\TEMP\E.TMP

Adware.Tracking Cookie
C:\Documents and Settings\NetworkService\Cookies\system@advertise[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@atdmt[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@casalemedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@2o7[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@www.finditquick[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@640.clicksvalidate[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@doubleclick[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@ads.pointroll[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@mywebsearch[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@iacas.adbureau[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@content.yieldmanager[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@atdmt[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@apmebf[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@content.yieldmanager[3].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@ad.yieldmanager[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@doubleclick[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@media6degrees[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@ads.nba[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@questionmarket[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@counter.hitslink[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@mediaplex[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@247realmedia[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@questionmarket[3].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@ads.bridgetrack[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@mywebsearch[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@burstnet[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@burstbeacon[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@tribalfusion[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@realmedia[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@statcounter[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@oasn04.247realmedia[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@fastclick[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@ad.wsod[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@advertising[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@collective-media[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@www.burstnet[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@specificmedia[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@bs.serving-sys[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@ads.pointroll[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@specificclick[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@cdn4.specificclick[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@serving-sys[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@pointroll[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@network.realmedia[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@richmedia.yahoo[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@iacas.adbureau[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@adbrite[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@www.burstbeacon[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@lfstmedia[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@zedo[1].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@ad.yieldmanager[3].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@content.yieldmanager[5].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@imrworldwide[2].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@content.yieldmanager[4].txt
C:\Documents and Settings\jazz2\Local Settings\Temp\Cookies\jazz2@videoegg.adbureau[2].txt

#10 boopme

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Posted 19 March 2010 - 03:51 PM

The original issue did not come out with Autoruns??
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#11 seanisemarie

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Posted 19 March 2010 - 04:12 PM

no it didn't at first i just did what you said and fixed my safe mode problem so now i can get in safe mode then i redid everything in safe mode. so now its not popping up anymore :thumbsup: thank you for your help

#12 boopme

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Posted 20 March 2010 - 09:38 AM

Coool!! If all's good here...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 seanisemarie

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Posted 20 March 2010 - 12:59 PM

ok when i go to system restore it says system restore has been turned off. how do i turn it back on?

#14 boopme

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Posted 21 March 2010 - 04:42 PM

Hi click on the tutorial Create a New Restore Point to in post above.
In the Contents ,click •Enabling System Restore
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 seanisemarie

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Posted 22 March 2010 - 08:53 PM

ok when i go to enable it i dont see the system restore tab at all




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