Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Personal Security Infection - rkill.exe Not Working


  • Please log in to reply
1 reply to this topic

#1 Why_Me

Why_Me

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:11:15 PM

Posted 17 March 2010 - 08:41 PM

I am posting this on behalf of a friend who is having trouble with her Windows Vista computer. After running McAfee antivirus, we discovered the "Personal Security" popup alerts were from a rogue app, which incidentally has disabled her desktop shortcuts (the icons initially appear missing upon Windows startup, then do not respond when double-clicked).

While McAfee's security software diagnosed the problem, it offered no solutions and wanted an extra $89.95 (on top of their customary subscription fee) for access to "technical support" to fix the problem (real big of them after THEIR security failed, eh?) :thumbsup: We eventually found this website, downloaded rkill.exe and MalwareBytes, and attempted to follow the removal instructions posted here: http://www.bleepingcomputer.com/virus-remo...rsonal-security. But when we attempted to run rkill.exe, we got the following error message from Windows:

Windows cannot open this file:
File: pev.rkexe

To open this file, Windows needs to know what program you want to use to open it. Windows can go online to look it up automatically, or you can manually select from a list of programs that are installed on your computer.

What do you want to do?

  • Use the Web service to find the correct program
  • Select a program from a list of installed programs.


Meanwhile rkill.exe posted (in the background), "Terminating known malware processes. Please be patient", but it never progressed any further and so we just had to close out both windows.

In addition we have performed scan with Spybot S&D, but that detected nothing except a few tracking cookies (unrelated to the problem) which we deleted. The only way we've been able to get online to post this is because a second user profile on the same computer is apparently (at least relatively) unaffected by the rogue installation. Please help!

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:15 PM

Posted 17 March 2010 - 09:25 PM

Hello two things to start. When you click on the RKill icon on desktop try right click and choose Run As Administrator.

If you get an alert that Rkill is "infected", ignore it. The alert is just a fake warning given by the rogue software which tries to terminate programs that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.
EDIT
We need to disable Spybot S&D's "TeaTimer"if running
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy



Run MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

If it still fails try SAS below and then MABM again.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 17 March 2010 - 09:26 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users