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Infected by Win32.bagle.hi and baffled by the complexity of removing it


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#1 Cerreno

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Posted 17 March 2010 - 07:11 PM

Hi,

As per subject line - Spybot S&D found Win32.bagle.hi and it won't go after being fixed, which I gather is pretty normal. I've looked at previous forums where people have tried to remove this and can't get my head around all the diagnostic programs and logs one has to provide to find the problem - I guess I hoped there was some kind of magic bullet for this kind of thing. I've downloaded HijackThis, ComboFix and the Windows Malicious Software removal tool, but the warnings around using Combofix have put me off running it thus far. If someone with the wherewithal to go through my problem could tell me what to provide, almost from the ground up, I'll be very happy to do so. Running XP SP2. Grateful thanks, sorry for being so clueless at this.

Cerreno

Edited by Orange Blossom, 17 March 2010 - 08:12 PM.
Move to AII since no logs. ~ OB


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#2 boopme

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Posted 17 March 2010 - 08:49 PM

Hello and welcome, let's do these first please.

first run FixExe.reg

FixExe.reg
....click Run when the box opens


Then TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Cerreno

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Posted 18 March 2010 - 03:37 AM

Fantastically comprehensive - thank you. It'll take me a bit of time today to get all this done but I'll go through it as you say and let you know how I've got on. Thanks again.

#4 boopme

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Posted 18 March 2010 - 10:57 AM

You're welcome post all logs and ets us know. :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Cerreno

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Posted 19 March 2010 - 03:08 AM

Hi again,

Everything has run okay and the messages looked pretty positive - MBAM said that Bagle had been removed though I haven't run SpyBot yet to see if that can find it. Here are the logs:

MBAM:

Malwarebytes' Anti-Malware 1.44
Database version: 3884
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

18/03/2010 23:02:19
mbam-log-2010-03-18 (23-02-19).txt

Scan type: Quick Scan
Objects scanned: 131955
Time elapsed: 12 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 1
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f919fbd3-a96b-4679-af26-f551439bb5fd} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\srosa (Worm.Bagle) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\SYSTEM32\DRIVERS\downld (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\David\results.txt (Malware.Trace) -> Quarantined and deleted successfully.


*****************************************************************

SAS:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/19/2010 at 02:40 AM

Application Version : 4.34.1000

Core Rules Database Version : 4697
Trace Rules Database Version: 2509

Scan type : Complete Scan
Total Scan Time : 02:59:31

Memory items scanned : 470
Memory threats detected : 0
Registry items scanned : 6421
Registry threats detected : 0
File items scanned : 128833
File threats detected : 95

Adware.Tracking Cookie
C:\Documents and Settings\David\Cookies\david@pointroll[2].txt
C:\Documents and Settings\David\Cookies\david@virginmedia.112.2o7[1].txt
C:\Documents and Settings\David\Cookies\david@ourmedia[1].txt
C:\Documents and Settings\David\Cookies\david@anat.tacoda[1].txt
C:\Documents and Settings\David\Cookies\david@stats.paypal[2].txt
C:\Documents and Settings\David\Cookies\david@adopt.specificclick[1].txt
C:\Documents and Settings\David\Cookies\david@ad.jemm-traffic.co[2].txt
C:\Documents and Settings\David\Cookies\david@www.virginmedia[2].txt
C:\Documents and Settings\David\Cookies\david@latestnews.virginmedia[1].txt
C:\Documents and Settings\David\Cookies\david@tacoda[2].txt
C:\Documents and Settings\David\Cookies\david@www.accountmanagement.fidelity.co[1].txt
C:\Documents and Settings\David\Cookies\david@s3.shinystat[2].txt
C:\Documents and Settings\David\Cookies\david@ads.hypem[2].txt
C:\Documents and Settings\David\Cookies\david@ads.thestage.co[1].txt
C:\Documents and Settings\David\Cookies\david@adcentriconline[1].txt
C:\Documents and Settings\David\Cookies\david@indieclick[1].txt
C:\Documents and Settings\David\Cookies\david@imrworldwide[1].txt
C:\Documents and Settings\David\Cookies\david@serving-sys[2].txt
C:\Documents and Settings\David\Cookies\david@virginmedia[2].txt
C:\Documents and Settings\David\Cookies\david@optimize.indieclick[2].txt
C:\Documents and Settings\David\Cookies\david@revsci[2].txt
C:\Documents and Settings\David\Cookies\david@ads.pastemagazine[2].txt
C:\Documents and Settings\David\Cookies\david@boards.virginmedia[2].txt
C:\Documents and Settings\David\Cookies\david@smileycentral[1].txt
C:\Documents and Settings\David\Cookies\david@trafficmp[1].txt
C:\Documents and Settings\David\Cookies\david@kontera[2].txt
C:\Documents and Settings\David\Cookies\david@stats.thinkology.co[1].txt
C:\Documents and Settings\David\Cookies\david@dmtracker[1].txt
C:\Documents and Settings\David\Cookies\david@chitika[2].txt
C:\Documents and Settings\David\Cookies\david@kidsource.advertserve[1].txt
C:\Documents and Settings\David\Cookies\david@arbitrack[1].txt
C:\Documents and Settings\David\Cookies\david@propertyfinder[1].txt
C:\Documents and Settings\David\Cookies\david@anad.tacoda[1].txt
C:\Documents and Settings\David\Cookies\david@specificclick[2].txt
C:\Documents and Settings\David\Cookies\david@bannersng.yell[1].txt
C:\Documents and Settings\David\Cookies\david@ads.ft[2].txt
C:\Documents and Settings\David\Cookies\david@www.clash-media[2].txt
C:\Documents and Settings\David\Cookies\david@keygens[1].txt
C:\Documents and Settings\David\Cookies\david@ads.pointroll[1].txt
C:\Documents and Settings\David\Cookies\david@tribalfusion[1].txt
C:\Documents and Settings\David\Cookies\david@247realmedia[2].txt
C:\Documents and Settings\David\Cookies\david@ad.associatedcontent[2].txt
C:\Documents and Settings\David\Cookies\david@ads.mediamayhemcorp[2].txt
C:\Documents and Settings\David\Cookies\david@at.atwola[2].txt
C:\Documents and Settings\David\Cookies\david@stats.matraxis[2].txt
C:\Documents and Settings\David\Cookies\david@interclick[1].txt
C:\Documents and Settings\David\Cookies\david@crackle[1].txt
C:\Documents and Settings\David\Cookies\david@bs.serving-sys[2].txt
C:\Documents and Settings\David\Cookies\david@z.blogads[2].txt
C:\Documents and Settings\David\Cookies\david@questionmarket[2].txt
C:\Documents and Settings\David\Cookies\david@azjmp[1].txt
C:\Documents and Settings\David\Cookies\david@media1.lastsecondtickets.co[1].txt
C:\Documents and Settings\David\Cookies\david@saletrack.co[1].txt
C:\Documents and Settings\David\Cookies\david@media6degrees[1].txt
C:\Documents and Settings\David\Cookies\david@cdn4.specificclick[2].txt
C:\Documents and Settings\David\Cookies\david@content.yieldmanager[3].txt
C:\Documents and Settings\David\Cookies\david@ads.telegraph.co[1].txt
C:\Documents and Settings\David\Cookies\david@adserv.getyourglamtone[1].txt
C:\Documents and Settings\David\Cookies\david@stats.tda.gov[1].txt
C:\Documents and Settings\David\Cookies\david@cdn5.specificclick[2].txt
C:\Documents and Settings\David\Cookies\david@clicksor[2].txt
C:\Documents and Settings\David\Cookies\david@eas.apm.emediate[2].txt
C:\Documents and Settings\David\Cookies\david@account.7digital[1].txt
C:\Documents and Settings\David\Cookies\david@go.globaladsales[2].txt
C:\Documents and Settings\David\Cookies\david@ads.aol.co[1].txt
C:\Documents and Settings\David\Cookies\david@allyours.virginmedia[1].txt
C:\Documents and Settings\David\Cookies\david@content.yieldmanager[1].txt
C:\Documents and Settings\David\Cookies\david@ads.tzimedia[1].txt
C:\Documents and Settings\David\Cookies\david@specificmedia[1].txt
C:\Documents and Settings\David\Cookies\david@ads.pponline.co[1].txt
C:\Documents and Settings\David\Cookies\david@myroitracking[1].txt
C:\Documents and Settings\David\Cookies\david@borders.112.2o7[1].txt
C:\Documents and Settings\David\Cookies\david@www.googleadservices[2].txt
C:\Documents and Settings\David\Cookies\david@ads.fulldls[2].txt
C:\Documents and Settings\David\Cookies\david@stats.oecd[1].txt
.2o7.net [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.2o7.net [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.2o7.net [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.2o7.net [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.2o7.net [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.ads.pointroll.com [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.ads.pointroll.com [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.ads.pointroll.com [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.ads.pointroll.com [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.e-2dj6wfliegazihp.stats.esomniture.com [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.edge.ru4.com [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.imrworldwide.com [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]
.specificclick.net [ C:\Documents and Settings\David\Application

Data\Mozilla\Profiles\default\19ntnt7n.slt\cookies.txt ]

Rogue.Agent/Gen-Nullo[DLL]
C:\WINDOWS\SYSTEM32\S9BHTWWT.DLL
C:\WINDOWS\SYSTEM32\S9BNIWOT.DLL

#6 Cerreno

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Posted 19 March 2010 - 07:03 AM

SpyBot finds nothing - it all looks clear from here (and noticeably faster).

#7 boopme

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Posted 19 March 2010 - 09:18 AM

Hey looking real good. let's do a last check with an Onlinr scan from Internet Explorere.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Cerreno

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Posted 21 March 2010 - 03:28 AM

Looking good:

L:\oldmail\pop.hermes.cam.ac.uk\Archive.sbd\2001 W97M/Walker.E virus contained infected files
L:\oldmail\pop.hermes.cam.ac.uk\Archive.sbd\2003.sbd\2003 07 Jul--Sep JS/IEStart.L trojan contained infected files

#9 boopme

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Posted 21 March 2010 - 04:48 PM

Excellent! If there no further signs of infection,,,,
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Cerreno

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Posted 22 March 2010 - 05:38 AM

All done. Many thanks boopme, you've been a fantastic help. I'm going to run all this on my father's PC as well as I think it will solve some of his problems. all best, DC

#11 boopme

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Posted 22 March 2010 - 09:58 AM

You're welcome from all of us here at BC. We are glad to have helped.
Please take a few minutes to read our quietman7's excellent Tips to protect yourself against malware and reduce the potential for re-infection:,in post 17. :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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