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Pc speed test download speed significantly faster in safe mode


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#1 unclear

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Posted 17 March 2010 - 05:46 PM

I recently upgraded my internet service and found that speed test results from speedtest.net and speakeasy.com were giving me download results that were ~ half of what I was supposed to be getting ( 9Mbs vs 16Mbs). I called the ISP and they suggested I restart in safe mode w/ networking and run the tests again. I did and the results of the test were surprising. I was getting the 16Mbs download speed that I signed up for. The tech suggested that I may be infected with something. I run several free programs (Mbam, avg, avast, ect.) to try to aviod these things, but it seems as though something may have gotten through. Any help that you guys may be able to provide would be greatly appreciated. Btw, no error messages and I am running Windows XP. Thanks in advance.

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#2 boopme

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Posted 17 March 2010 - 07:59 PM

I take it MBam is updayted and run..
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 unclear

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Posted 17 March 2010 - 08:37 PM

Here is my Mbam log I just did. I was leaving the house so I let it do a full scan while I was out. I was don in normal mode. I will do the SAS scan shortly and post. I usually run the ATF-cleaner quite frequently. I use FireFox exclusively, but it always deletes just as much info from Explorer as it does Firefox. Thanks for the help.

Malwarebytes' Anti-Malware 1.44
Database version: 3878
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/17/2010 8:34:23 PM
mbam-log-2010-03-17 (20-34-23).txt

Scan type: Full Scan (C:\|)
Objects scanned: 197259
Time elapsed: 2 hour(s), 12 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 unclear

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Posted 18 March 2010 - 05:19 AM

O.K., here is the SAS log that was run in Safe Mode.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/18/2010 at 02:20 AM

Application Version : 4.34.1000

Core Rules Database Version : 4693
Trace Rules Database Version: 2505

Scan type : Complete Scan
Total Scan Time : 04:30:05

Memory items scanned : 241
Memory threats detected : 0
Registry items scanned : 5665
Registry threats detected : 0
File items scanned : 71967
File threats detected : 0

#5 unclear

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Posted 18 March 2010 - 05:21 AM

Also here is a HJT log from this morning. I will be away from the PC until this afternoon and though you may find it useful. Thanks again.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:20:25 AM, on 3/18/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

{edit :remove HJT log~~boopme}

Edited by boopme, 18 March 2010 - 11:06 AM.


#6 boopme

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Posted 18 March 2010 - 11:08 AM

hello ..HJT logs are not permitted in this section.. I can see no malwrae here.. you can check your card or start a topic in the Networking forum for other suggestions.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 unclear

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Posted 18 March 2010 - 02:53 PM

Sorry. I did not realize I wasn't supposed to post that log. I have what may be a dumb question here, but maybe something is just lost in translation. What do you mean by "check your card"?

#8 boopme

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Posted 18 March 2010 - 03:17 PM

Sorry for being vague.. Your internet (NIC) card.. That it is seated and clean.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Orange Blossom

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Posted 18 March 2010 - 10:16 PM

Hello unclear,

I'm deleting your topic in the log forum because you neglected to post any logs and to give you the opportunity to check the NIC card as boopme suggested.

Orange Blossom :thumbsup:
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