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#1 Amy Bennett

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Posted 17 March 2010 - 04:49 PM

Since this afternoon after rebooting after an AVG upgrade, my Internet connection has been very slow and sometimes non-existent. I have tried Firefox, Chrome, IE and Safari and best I can tell it's only letting me open one page and then the rest act like they will connect but keeping thinking about it until I close the browser. Google Talk and Skype are connecting quickly and work fine. The 3 other computers connected to my network are all running at normal speeds.

I have XP and can detail out versions of my browsers if necessary.

I just completed an AVG scan and it had several Trojan horses which were deleted but it did not help the problem.

I'm assuming this is a virus but not sure. Help?

thanks!
amy

Edited by Amy Bennett, 17 March 2010 - 05:04 PM.


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#2 boopme

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Posted 17 March 2010 - 08:12 PM

Hello amy please do these and see if we have some improvement.
TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Amy Bennett

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Posted 18 March 2010 - 08:51 AM

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

3/18/2010 9:43:24 AM
mbam-log-2010-03-18 (09-43-24).txt

Scan type: Quick Scan
Objects scanned: 124574
Time elapsed: 6 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 18 March 2010 - 11:25 AM

You probably should run TFC and MABM on all.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Amy Bennett

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Posted 18 March 2010 - 12:19 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

3/18/2010 1:18:42 PM
mbam-log-2010-03-18 (13-18-42).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 419484
Time elapsed: 2 hour(s), 22 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\ComboFix\Combo-Fix.sys (Malware.Trace) -> Quarantined and deleted successfully.

#6 boopme

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Posted 18 March 2010 - 02:13 PM

Hi, did you run comboFix?? How is the PC running now ?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Amy Bennett

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Posted 18 March 2010 - 02:20 PM

No I have not run combofix recently.

Still seeing the same behavior

#8 boopme

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Posted 18 March 2010 - 02:46 PM

Hi maybe the older version is a problem... Remove the ComboFix..
EDIT: better method.

ComboFix UNINSTALL
To uninstall ComboFix, press the WINKEY + R keys on your keyboard or go to Posted Image > Run... and in the Open dialog box, type:
ComboFix /Uninstall
  • Posted Image
  • Press OK.
  • Doing this will:[list]
  • Delete ComboFix's related folders and files.
  • Reset the clock settings.
  • Hide file extensions.
  • Hide System/Hidden files.
  • Clear the System Restore cache to prevent possible reinfection.
  • Create a new Restore point.
-- Vista users, users can refer to these instructions: How to Enable Run Command in Vista


Now run Drweb-cureit ,this is a long deep scan..

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by boopme, 18 March 2010 - 02:48 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Amy Bennett

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Posted 18 March 2010 - 03:28 PM

I couldn't get to the first link. I was able to get to the alternate link but it first alerts me the package was put together 254 days ago and I should update. I tried to ignore that and go on but it says my license key is invalid and won't let me proceed.

#10 boopme

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Posted 18 March 2010 - 03:49 PM

OK ,I checked it ,,they are down.. we need to try again ater somewhere..
This happens with tem ..Great tool lousey site :thumbsup:

Let's try doing an Online sccan from Internet explorer browser in the meantime.

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Amy Bennett

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Posted 18 March 2010 - 08:28 PM

That didn't go too well either. The status bar got to 100% with 12 spywares and 1 malware and then it froze. Cancel was the only available option so I tried that and now it's just hanging as well.

#12 boopme

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Posted 19 March 2010 - 08:08 AM

Drat!! We need a deeper look,please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Amy Bennett

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Posted 20 March 2010 - 09:08 AM

FYI, I got to step 8 on GMER and it finished. When I went to save it, my entire computer froze and I had to restart without saving. I went back to Dr. Web and it downloaded. I started that when it came back up and now it's been running for over 12 hours and it's only 5% done. It's moving extremely slow. I do have DDS.txt and Attach.txt from Step 7 if that is helpful in the meantime.

#14 boopme

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Posted 20 March 2010 - 09:58 AM

Ok, stop the other scan , post the DDS and mention GMer won't complete.. We need to get you over there.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 Not A Happy Camper

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Posted 20 March 2010 - 10:17 AM

I've been having the exact same problem over the last few days and it's driving me nuts.

It started when I was browsing the internet and this pdf document pop up came out of nowhere. Immediately closed it and went to AVG. Updated AVG (and as Amy mentioned) got a prompt to reboot. Maybe I'm just being paranoid, but I have to wonder if the virus had already compromised AVG at that point. Is it normal for AVG to prompt you to reboot your PC after an update?

Anyways, upon continuing to experience the forever loading pages problem (after supposedly getting rid of the virus with AVG), I ran a number of anti malware programs to no avail. Did a repair to Windows XP last night and the problem still exists.

Hopefully we'll both find a resolution to our problems soon Amy. This is the last way I wanted to spend my weekend messing with this issue. :thumbsup:




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