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infected with H8srt and KLMD21


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16 replies to this topic

#1 imzonedbob

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Posted 17 March 2010 - 01:22 PM

Any suggestions would be greatly appreciated. I have tried Microsoft Security Essentials, Malwarebytes, and Symantec Endpoint Protection. The only symptoms I have seen are that I can not go to Microsoft.com and symantec.com

Many thanks to all the hard workers.

Attached Files

  • Attached File  DDS.zip   4.06KB   6 downloads
  • Attached File  gmer.zip   279.54KB   5 downloads


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#2 myrti

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Posted 20 March 2010 - 11:50 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 imzonedbob

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Posted 20 March 2010 - 05:27 PM

Thank you for you assistance. I have attached the two files to this reply.
* OTL.txt
* Extra.txt

Attached Files



#4 myrti

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Posted 21 March 2010 - 02:16 PM

Hi,

you have been infected by a nasty rootkit. It is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.


If you decide to clean, then please run ComboFix and post the log in your next reply:

Please download ComboFix from one of these locations:

Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Temporarily disable isable your AntiVirus and AntiSpyware applications. They may otherwise interfere with our tools
    Usually this can be done via a right click on the System Tray icon, check this tutorial for disabling the most common security programs: Link

  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#5 imzonedbob

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Posted 22 March 2010 - 11:42 AM

Thanks for the help. Here is the ComboFix log file. Let me know what I need to do next.

Attached Files



#6 myrti

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Posted 24 March 2010 - 11:44 AM

Hi,

I don't see any signs of active malware, which program is still detecting the malware?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#7 imzonedbob

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Posted 24 March 2010 - 01:16 PM

I use IE7 and Firefox 3.6.2 both browsers will not load the www.symantec.com or the www.microsoft.com pages

Some days they will load some days they will not load. Mostly they will not load.


Please help.

#8 myrti

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Posted 24 March 2010 - 05:54 PM

Hi,

please try the following:
  • click on Start
  • select run
  • enter cmd and hit enter
  • a black window will open.
  • please enter the following text into that window and hit enter:
    ipconfig /flushdns
If you do not have the run-command in your Start menu:
Please right click on your taskbar, select Properties, select the Start Menu tab, click on Customize and tick the Display Run checkbox and click OK.


Let me know if you can access the websites now.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#9 imzonedbob

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Posted 26 March 2010 - 08:13 AM

I did the command you suggested..... ipconfig /flushdns

I had mixed results. At first it appeared not to work and then worked in one browser and not in both. I did the flush several times and reopened both browsers several times and finally the pages opened without fail.

Since my system appears to be clean the problem should not come back ? right ?

#10 myrti

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Posted 27 March 2010 - 12:06 PM

HI,

If your PC is clean the redirects shouldn't come back. Yes. Could you please try to run Eset and let me know if it finds anything:
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#11 imzonedbob

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Posted 01 April 2010 - 08:54 AM

I completed the scan. One item was found, but I believe it is unrelated.
I attached the scan detail.

I continue to have blocked pages to microsoft.com and symantec.com

When I flush the dns the problem goes away, but returns later.

Any help you can offer would be much appreciated.

thanks

Attached Files



#12 myrti

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Posted 04 April 2010 - 06:52 PM

Hi,

can you please empty java cache as well and see if that helps with the redirects:
Clear the Java cache:
  1. Go to Start -> Control Panel.
  2. In the Control Panel, double-click the Java icon.
      The Java Control Panel appears.
  3. Click Settings... under "Temporary Internet Files".
      The Temporary Files Settings dialog box appears.
  4. Click Delete Files...
      The Delete Temporary Files dialog box appears.
  5. Click OK on the Delete Temporary Files window.
    NOTE: This deletes all the Downloaded Applications and Applets from the cache!
  6. Click OK on the Temporary Files Settings window.
  7. Close the Java Control Panel.

    You can also view these instructions along with screenshots here.

Please also start Firefox in safe-mode and let me know if you get blocked from microsoft.com there. How to boot into Firefox's safe-mode

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#13 imzonedbob

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Posted 06 April 2010 - 01:26 PM

That did it. All working fine now. Thank you very much.

#14 myrti

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Posted 06 April 2010 - 04:58 PM

Hi,

happy to hear that! smile.gif

Please also update your java:
Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 19 (JDK or JRE)"
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u19-windows-i586.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

Let me know if the blocks return in the meantime.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#15 imzonedbob

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Posted 13 April 2010 - 11:36 AM

No issues.
I uninstalled the older Java. Then installed JDK 6 Update 19

Thanks




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