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combofix


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#1 jdstanfi

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Posted 17 March 2010 - 10:38 AM

I have an ACER 4500 laptop, with XP. I started combofix but after going through its "stages", and after trying but failing to download the MicrosoftWindows recovery console, it has hung up on the Find 3M screen, Preparing Log Report. Hours stuck. I have done nothing since the screne also says "Do not run any programs until ComboFix has finished"

What do I do?

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#2 quietman7

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Posted 17 March 2010 - 12:45 PM

Please note the message text in blue at the top of this forum.

No one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.

With that said, there are circumstances ComboFix will hang or stall at various stages due to malware interference, failure to disable any other real-time protection tools and CD Emulators (Daemon Tools, Alchohol 120%, Astroburn, AnyDVD) so that it does not complete successfully. While that is not normal behaviour, it is not unusual. If CF appears to be struck, frozen or failed to reboot, then try this:

Open Task Manager and look for the following ComboFix related processes:
  • PEV.exe
  • NirCmd.cfxxe
  • PEV.cfxxe
One at a time, right-click and select End Process. If doing that did not free ComboFix and allow it to continue, then you will need to reboot the computer manually.
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