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USB Audio Device error in Device Manager, newly purchased Headset not installing correctly?


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4 replies to this topic

#1 xLeGenDx

xLeGenDx

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Posted 17 March 2010 - 01:20 AM

Hey guys, today I went out to radio shack and purchased a USB headset. It is plug n Play compatible but when I plug it into USB, it says Found new hardware "Usb Audio Device" and pops up with the Found New Hardware Wizard. The issue is, when I press yes to Install the software automatically(Recommended), the wizard searches for USB Audio Device software and goes into The hardware was not installed because the wizard cannot find the necessary software. The headset did not come with any drivers, and I'm 100% sure it's a driver issue on my computer because when I go to device manager, USB Audio Device says the following:
This device is not configured correctly. (Code 1)

To reinstall the drivers for this device, click Reinstall Driver.
I've used the CD that came with my motherboard to install audio drivers as I use onboard audio, and it still gives me the issue of the USB Audio Device not working correctly.
I tried plugging in the headset to my older laptop and desktop upstairs, and the headset works just fine, Plug n Play, turns on, and the microphone/audio in the headset works fine.
With this computer, it won't detect the headset.
Any advice? I've been at this for 3 1/2 hours now and It's REALLY frustrating me.

I built my computer, the old headset I had which broke was working fine, Plug n Play, no drivers, nothing.

http://img265.imageshack.us/i/asdpb.png/

http://img638.imageshack.us/i/asd1.png/

http://img62.imageshack.us/i/asd2h.png/

Thanks!
Edit:
I went to my system manufacturers website(MSI, Model MS-7399) and they have a live update utility which I ran, that searched for all available updates for my motherboard, here are the following screenshots as I'm assuming I will be told to check my manufacturer for driver updates.
http://img341.imageshack.us/i/123rc.png/
http://img153.imageshack.us/i/1234g.png/

These are only VGA updates which have nothing to do with a USB audio issue.

Edited by xLeGenDx, 17 March 2010 - 07:57 PM.


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#2 michael884

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Posted 17 March 2010 - 03:09 AM

Sorry no solution from me
Same kind of problem few weeks back
MSI 785GTM-E45 board
ALso self build very recently
Tried the manufacturer's website, no driver found
but the hardware works, so I just been turning off the wizard

Edited by michael884, 17 March 2010 - 03:11 AM.


#3 xLeGenDx

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Posted 17 March 2010 - 03:32 AM

How did you turn off the wizard?

#4 michael884

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Posted 17 March 2010 - 08:15 PM

every time i restart

#5 michael884

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Posted 17 March 2010 - 10:04 PM

I also tried Win update optional hardware
There is an ATI driver there
Win recommends it's installation, but it will not install in my comp - Error Code: 0x800F0227

ATI - Sound - ATI Function Driver for High Definition Audio - ATI 791A
ATI Sound software update released in July, 2007




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