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Antivirus Soft - Trouble Removing


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2 replies to this topic

#1 eskoz

eskoz

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Posted 16 March 2010 - 05:50 PM


DDS (Ver_09-12-01.01) - NTFSx86 NETWORK
Run by User at 13:17:31.31 on Tue 03/16/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.758.457 [GMT -7:00]

AV: Norton AntiVirus *On-access scanning enabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\User\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.comcast.net/toolbar2.0/search/
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>
mSearchAssistant = hxxp://www.comcast.net/toolbar2.0/search/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Comcast Toolbar: {4e7bd74f-2b8d-469e-93be-be2df4d9ae29} - c:\progra~1\comcas~2\COMCAS~1.DLL
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\17.5.0.127\IPSBHO.DLL
TB: Comcast Toolbar: {4e7bd74f-2b8d-469e-93be-be2df4d9ae29} - c:\progra~1\comcas~2\COMCAS~1.DLL
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
uRun: [ibmmessages] c:\program files\ibm\messages by ibm\ibmmessages.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [xatyaeii] c:\documents and settings\user\local settings\application data\ltncyh\guagsftav.exe
mRun: [TrackPointSrv] tp4serv.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [TPKMAPHELPER] c:\program files\thinkpad\utilities\TpKmapAp.exe -helper
mRun: [TpShocks] TpShocks.exe
mRun: [TPHOTKEY] c:\progra~1\thinkpad\pkgmgr\hotkey\TPHKMGR.exe
mRun: [TP4EX] tp4ex.exe
mRun: [EZEJMNAP] c:\progra~1\thinkpad\utilit~1\EzEjMnAp.Exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [<NO NAME>]
mRun: [ibmmessages] c:\program files\ibm\messages by ibm\ibmmessages.exe
mRun: [QCWLICON] c:\progra~1\thinkpad\connec~1\QCWLIcon.exe
mRun: [BMMGAG] RunDll32 c:\progra~1\thinkpad\utilit~1\pwrmonit.dll,StartPwrMonitor
mRun: [BMMLREF] c:\program files\thinkpad\utilities\BMMLREF.EXE
mRun: [BMMMONWND] rundll32.exe c:\progra~1\thinkpad\utilit~1\BatInfEx.dll,BMMAutonomicMonitor
mRun: [ddoctorv2] "c:\program files\comcast\desktop doctor\bin\sprtcmd.exe" /P ddoctorv2
mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe
mRun: [xatyaeii] c:\documents and settings\user\local settings\application data\ltncyh\guagsftav.exe
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/1.4.1/jinstall-141-win.cab
DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/1.4.1/jinstall-141-win.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxsrvc.dll
Notify: QConGina - QConGina.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\user\applic~1\mozilla\firefox\profiles\x1ru8ynv.default\
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.5.0.127\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\documents and settings\user\application data\move networks\plugins\npqmp071500000347.dll
FF - plugin: c:\documents and settings\user\application data\move networks\plugins\npqmp071503000010.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1105000.07f\SymDS.sys [2010-3-11 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1105000.07f\SymEFA.sys [2010-3-11 172592]
R3 Tp4Track;IBM PS/2 TrackPoint Driver;c:\windows\system32\drivers\tp4track.sys [1980-1-1 13904]
S1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.5.0.127\definitions\bashdefs\20100211.001\BHDrvx86.sys [2010-2-11 536112]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nav\1105000.07f\cchpx86.sys [2010-3-11 501888]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1105000.07f\Ironx86.sys [2010-3-11 116272]
S1 TPPWR;TPPWR;c:\windows\system32\drivers\TPPWR.SYS [2008-6-19 16384]
S2 NAV;Norton AntiVirus;c:\program files\norton antivirus\engine\17.5.0.127\ccSvcHst.exe [2010-3-11 126392]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-3-11 102448]
S3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.5.0.127\definitions\ipsdefs\20100312.001\IDSXpx86.sys [2010-3-15 329592]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.5.0.127\definitions\virusdefs\20100315.022\NAVENG.SYS [2010-3-15 84912]
S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.5.0.127\definitions\virusdefs\20100315.022\NAVEX15.SYS [2010-3-15 1324720]
S3 QCNDISIF;QCNDISIF;c:\windows\system32\drivers\qcndisif.sys [2008-6-19 12288]

=============== Created Last 30 ================

2010-03-16 19:32:25 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-16 19:32:23 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-16 19:32:23 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-03-16 06:15:53 0 d-----w- c:\windows\system32\appmgmt
2010-03-12 00:36:58 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-03-12 00:36:58 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-03-12 00:36:58 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-03-12 00:36:57 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-03-12 00:36:56 0 d-----w- c:\program files\Symantec
2010-03-12 00:36:56 0 d-----w- c:\program files\common files\Symantec Shared
2010-03-12 00:33:37 0 d-----w- c:\windows\system32\drivers\NAV
2010-03-12 00:33:31 0 d-----w- c:\program files\Norton AntiVirus
2010-03-11 04:39:46 0 d-----w- c:\docume~1\alluse~1\applic~1\PCSettings
2010-03-11 04:39:26 0 d-----w- c:\program files\NortonInstaller
2010-03-11 04:39:26 0 d-----w- c:\docume~1\alluse~1\applic~1\NortonInstaller
2010-03-11 04:35:49 0 d-----w- c:\docume~1\alluse~1\applic~1\Norton
2010-03-10 23:11:43 3558912 ------w- c:\windows\system32\dllcache\moviemk.exe

==================== Find3M ====================

2009-12-31 16:50:03 353792 ------w- c:\windows\system32\dllcache\srv.sys
2009-12-21 13:19:18 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe

============= FINISH: 13:18:03.32 ===============

Antivirus Soft is a rogue anti-spyware and ransomware program from the same family as Antivirus Live. I followed the directions to remove this and the Anti-Malaware program that I installed failed to remove this from my system. So I am asking you to please help me get rid of this. I appreciate any help you can give. I have attached the Attach file but I couldn't get the scan file to save so that is not included. Thank you from a stressed grad student who needs to use his computer.

Attached Files



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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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Posted 20 March 2010 - 06:30 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


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Posted 25 March 2010 - 12:00 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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