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I am infected with trojans and worms


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4 replies to this topic

#1 cyndijp

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Posted 16 March 2010 - 11:21 AM

My good friend from facebook and a computer guru who manages a worldwide dog frum directed me to this site and said you all would take good care of me and/or send me in the right direction to help my situation....

My computer has been taken over by a PC Defender itís telling me I can perform fast and free scan of your computer.
This started from a facebook link I thought was safe Ė upon trying to exit it must have downloaded onto my computer and began sending facebook friends the same link and leaving fake messages using my name and profile.
I get the above message followed by a Windows Security Internet Explorer
In the address it says Control Panel System and Security followed by Action Center
It asks me to review messages and tells me I am infected with 159 threats and names 3 of the Trojans
I cannot click out of these only run task Manager and End Task.
Then it shuts down internet and asks if I want to restore last session - Iíve tried No and Yes and it wipes out things like this message ( Iíve wrote it 3 times now which I am now writing in a word program copying and pasting to thread.
Please send help!!
Thank you Cyndijp

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#2 garmanma

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Posted 16 March 2010 - 11:27 AM

Welcome to BC

Please have a look at our tutorial for that specific infection:
http://www.bleepingcomputer.com/virus-remo...ows-pc-defender
If you run into any problems, post back and I will be happy to help you

Good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 cyndijp

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Posted 16 March 2010 - 11:31 AM

Ok thanks!

#4 cyndijp

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Posted 16 March 2010 - 01:10 PM

Mark,
I did as you suggested and it worked!!! Thank you so much for your help and to all the other helpers on here to offer up info to us who are not so savvy when it come to our computers.
I can surf in peace now.
Your great!!!! Cyndi

#5 garmanma

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Posted 16 March 2010 - 06:40 PM

If there are no longer signs of malware then please....

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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