Let's see if we can see what's going on here. Scan for Spyware/Adware
The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy
, please refer to Note 2 at the bottom of this page.
Please download Malwarebytes Anti-Malware
Free version and save it to your desktop.NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.alternate download link 1alternate download link 2
- Make sure you are connected to the Internet.
- Double-click on mbam-setup.exe to install the application.
- When the installation begins, follow the prompts and do not make any changes to default settings.
- When installation has finished, make sure you leave both of these checked:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
- Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
- If an update is found, the program will automatically update itself.
- Press the OK button to close that box and continue.
- If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
- Make sure the "Perform Quick Scan" option is selected.
- Then click on the Scan button.
- If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
- The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
- When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
- Click on the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked, and click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------Be sure to re-enable your AV and malware scan tools if they were disabled
Please perform a scan with Eset Onlinescan (NOD32)
.(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished
- Now click Start.
- You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.
- A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
- Answer Yes to install and download the ActiveX controls that allows the scan to run.
- Click Start.(the Onlinescanner will now prepare itself for running on your pc)
- To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
- Press Scan to start the online scan. (this could take some time to complete)
- When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
- Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
- The scan results will open in Notepad.
- Copy and paste the log results in your next reply.