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Windows Media Player Shutdown on its own??


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#1 super goku

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Posted 15 March 2010 - 03:35 PM

Hello,

Please help me,

When I try opening a movie with Windows Media Player, the player will open and then it will shutdown on its own and an error message will pop up. It is weird since some videos can be opened while others force the Windows Media Player to close.


Please Help!
Goku

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#2 petewills

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Posted 16 March 2010 - 09:29 AM

Please give us all a clue.

What is the exact error message you see and what type of files are you trying to open in WMP;
what are the file extensions.

What version of WMP do you have.

Edited by petewills , 16 March 2010 - 09:31 AM.


#3 super goku

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Posted 16 March 2010 - 06:09 PM

thank you for your reply,

Here are the errors that I get:

Error 1:
http://s1018.photobucket.com/albums/af308/...rent=error1.jpg


Error 2:
http://s1018.photobucket.com/albums/af308/...rent=error2.jpg


Error 3:
http://s1018.photobucket.com/albums/af308/...rent=error3.jpg


***Please note that I get the same errors with Windows Media Player 11****

Please help!

Edited by super goku, 16 March 2010 - 06:10 PM.


#4 petewills

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Posted 17 March 2010 - 04:15 AM

You haven't said what OS you have, I am assuming XP Home, SP3.

You haven't said what types of files you are trying to open, e.g. mpg, avi, mov, flv etc.

You haven't said if you are currently using WMP 11; your note seems to say you have tried it,
but are you using a different version, if so, what.

I would uninstall your Media Player through Add/Remove; it may roll back to the previous version and you can try it out first.

Otherwise I would reinstall WMP 11.

Then go to Windows Update, because there will probably be components required to
supplement WMP 11.

For your information:

How to uninstall Windows Media Player 11 in Windows XP

http://support.microsoft.com/kb/934372

WMP11 Download link:

http://www.microsoft.com/windows/windowsme...p;qstechnology=

Edited by petewills , 17 March 2010 - 04:16 AM.


#5 super goku

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Posted 17 March 2010 - 10:45 AM

1- I was using WMP 11, I rolled back to WMP 9 to see if it would fix the issue but it did not. Should I try uninstalling WMP all together and reinstalling it from scratch?

2- The types of files that I am trying to view are avi (files that once used to open in WMP 11). All of a sudden, it stopped working.

3- My OS is XP SP3

#6 petewills

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Posted 18 March 2010 - 06:16 AM

Hi, thanks for the information.

Windows Media Player is an integral part of Windows itself.
It's used in Windows Explorer, Internet Explorer, and with pretty
much every other part of Windows that uses media, so it's difficult to completely remove.

Your 'error' pictures indicate that there is a problem with the module, rather than an absence of codecs.

In your position I would at this stage try the one in between,
WMP 10.

Download link:

http://www.microsoft.com/windows/windowsme...10/default.aspx

Don't uninstall anything, just run the file and see what happens.

Check Windows Update afterwards to see if anything is required to
supplement WMP 10 - ignore any offer for a WMP 11 download,

If you're uncertain about this suggestion, create a system restore point first
and backup your registry.

Registry backup program, Erunt:

http://www.larshederer.homepage.t-online.de/erunt/

[AVIs should be no problem for WMP, unless they themselves are corrupted.
Can you check they play OK in another program, e.g. Irfanview.

This will only confirm the integrity of your files, it does not answer the current problem].

I am assuming that your computer is not infected.
Have you run Malwarebytes and / or SuperAntiSpyware recently
and do you have a currently updated Anti-Virus scanner.

Edited by petewills , 18 March 2010 - 06:52 AM.


#7 super goku

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Posted 18 March 2010 - 07:33 AM

Hello Petewills,

1- WMP 10 does the same thing (shuts down on its own).

2- The files do open with a different player (VLC).

3- My Antivirus is up to date and I run daily scans (0 infections)

4- I did run Malwarebyte's Anti-Malware (0 infections)


Please help!

#8 petewills

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Posted 18 March 2010 - 07:59 AM

You could try a disk check and a system file check.

Do you have an SP3 slipstream disk, which you can boot from.

Can you run chkdsk /r from the Recovery Console, (space before the forward slash).

Can you run the system file checker: Start / Run - type in sfc /scannow (space before the forward slash).

You will need the SP3 disk for the latter.

As a last resort you could install the following codec pack - it works for some people.

K-Lite Codec Pack 5.8.3 Full, Standard and Basic (Standard should be sufficient).

http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm

Edited by petewills , 18 March 2010 - 12:03 PM.


#9 super goku

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Posted 18 March 2010 - 06:25 PM

Hello Petewills,

1- I have done the CHK disk
2- I have the K-lite Codec installed already.

HELP!

#10 petewills

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Posted 19 March 2010 - 11:26 AM

I'm out of ideas, sorry.

At this point, someone usually says the only option is to reinstall the OS,
with all the aggro that is entailed.

It is strange that the only files which do not open are AVIs, which play in other programs;
that usually indicates missing codecs in WMP.

I thought the codec pack included a classic version of WMP - do the AVIs play in that.

I hope that someone else may have some thoughts on the matter, but I regret, I don't. :thumbsup:

#11 super goku

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Posted 20 March 2010 - 12:12 AM

Hey Petewills and all,

Re-installing the OS...does that mean that I have to format the computer? What if I tried to 'repair the OS' using the XP cd?

Usually, when the Codec is missing, it wont shut the player down but simply wont play the video right?

#12 petewills

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Posted 20 March 2010 - 06:51 AM

In WMP:

Tools/Options/Player - tick 'download codecs automatically'
Tools/Options/Filetypes - tick 'Windows video file (avi)'

You can format and reinstall or repair.

I do understand that when a codec is missing, it wont shut the player down, but will give an error
different from your posted pictures.

If you have run the system file checker and it has finished without replacing any files, you have to
consider the other options.

These are various links:

How to partition and format a hard disk by using Windows XP Setup program

http://support.microsoft.com/kb/313348

How to perform a repair installation of Windows XP

http://support.microsoft.com/kb/917964

How to perform an in-place upgrade (reinstallation) of Windows XP

http://support.microsoft.com/kb/978788

That's just for your information and you will see that there are many steps involved.

I have never had to do any of the above, so if you decide to go that route and need help, I would suggest
that you post a request for advice on the best method to proceed in the main 'Operating Systems -
Windows XP Home and Professional' Forum; your post will most likely be read by many more
people, who can guide you better.

Head the topic along the lines - 'Do I need to format and reinstall or repair XP to fix problems'
'Problem not resolved through Audio and Video forum'

' I have tried to fix my computer in the other BC Forum, so far unsuccessfully - topic here:

http://www.bleepingcomputer.com/forums/t/302754/windows-media-player-shutdown-on-its-own/

Can anyone help, please. '

The intention is to keep the topic in the XP forum, rather than have it moved
back to Audio and Video; the XP forum is far more active.

There may be other suggestions / solutions, which I have overlooked.
There are many members who have far more experience, who can pitch in.




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