Posted 13 September 2005 - 01:18 AM
When I boot up the laptop I get a black screen with the message "We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this." There are options to start Windows normally, in safe mode, safe mode command prompt or last good configuration. No matter which one I choose, the Windows splash screen runs and then a blue screen comes up saying "A problem has been detected and Windows has been shut down to prevent damage to your computer. Unmountable_boot_volume." Then there are suggestions to start in Safe mode (which doesn't work) and an some tech info. I tried a WIn XP boot or startup floppy, but that didn't work. Can't get to the DOS prompt to type in any commands. I suspect that the CD-rom doesn't work, which is why I tried the boot disk. Any suggestions will be appreciated. I have search the Internet for answers and cannot find one for this problem. Thanks in advance.