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Win XP Pro won't boot


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6 replies to this topic

#1 bintyre

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Posted 13 September 2005 - 01:18 AM

When I boot up the laptop I get a black screen with the message "We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this." There are options to start Windows normally, in safe mode, safe mode command prompt or last good configuration. No matter which one I choose, the Windows splash screen runs and then a blue screen comes up saying "A problem has been detected and Windows has been shut down to prevent damage to your computer. Unmountable_boot_volume." Then there are suggestions to start in Safe mode (which doesn't work) and an some tech info. I tried a WIn XP boot or startup floppy, but that didn't work. Can't get to the DOS prompt to type in any commands. I suspect that the CD-rom doesn't work, which is why I tried the boot disk. Any suggestions will be appreciated. I have search the Internet for answers and cannot find one for this problem. Thanks in advance.

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#2 stidyup

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Posted 13 September 2005 - 02:16 AM

NTFS4Dos

Try creating this boot floppy disk. I has a inbuilt chkdsk tool, which should allow you to try the suggestiong on the MS site here about running chkdsk /r

UBCD4Win may be able to help if you can get on a PC to build it.

Have you run your hdd's manufacturers diagnostic tool on it?

Can you try running the hdd as a slave on another PC and see if another OS can access it/fix it?

#3 klink1956

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Posted 13 September 2005 - 11:45 AM

try here..

http://www.techtips4u.com/kb/sw/SW00014.htm
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#4 bintyre

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Posted 14 September 2005 - 11:17 PM

Techtips4u didn't work because the computer will not boot to the XP CD. NTFS4DOS floppy didn't work... got a non-system disk error. Cannot get to the point where I can run chkdsk /r or type in any other commands. Will try the UBCD next. More suggestions welcome. This one has me stumped.

#5 acklan

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Posted 14 September 2005 - 11:46 PM

Have you gone into the BIOS to see if the CD is listed?
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#6 bintyre

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Posted 19 September 2005 - 07:48 AM

Yes, it is listed... however this is a strange computer... the BIOS doesn't have a lot of options. In order to boot from the CD or floppy you have to hit ESC when the Gateway logo appears, then use arrow key to choose to boot from CD or floppy.

#7 acklan

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Posted 19 September 2005 - 07:59 AM

Doing what youdescribed, did it allow you to boot your XP cd? Have you checked with the Gateway to see if there is a BIOS update?
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