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Can't use "Add or Remove Program" applet


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#1 Just Trying My Best

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Posted 15 March 2010 - 01:02 PM

Recently, every time I try to use Window's Add or Remove Programs in Control Panel, I get the following error;

"Unable to create a temporary file. Setup aborted.
Error 5: Access denied."

Any ideas what this is?
Danno

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#2 MrBruce1959

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Posted 15 March 2010 - 01:18 PM

Does it do this with one specific program, or does it do this with any program you attempt to remove?
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#3 Just Trying My Best

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Posted 15 March 2010 - 01:27 PM

It looks like only a select group. Of course it is the ones that I want to get rid of. Here is what I have done since I first posted.

1 I tried to remove IcoFX and got the error message. So I manaully deleted the folders and shortcuts. The entry is still listed in control panel Add/Remove Programs. How do I get it out of there?
Danno

PC--Lenovo ThinkCentre M52, Processor--Pentium 4 3.00GHz, Memory--512MB DDR-2, MB--IBM with Intel I945P/PL/G/GZ Chipset
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#4 Baloo

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Posted 15 March 2010 - 01:37 PM

Deleting the folders and shortcuts will not help since the program info is still in the registry. Can you do a system restore back to before you tried to install the program?
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#5 Just Trying My Best

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Posted 15 March 2010 - 01:47 PM

Thanks for your input. I checked out another forum and got this:

OK. Try uninstalling manually but follow these steps precisely.

Be aware that these steps may not remove everything associated with the application and can impact other applications on the computer. Have a backup or restore point and use caution.

*

Find the directory for the application and delete all the files in the directory. Delete the directory.
*

Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE and find the folder for the application. Delete the folder.
*

Open regedit and navigate to HKEY_CURRENT_USER\SOFTWARE and find the folder for the application. Delete the folder.
*

To remove the application entry from Add/Remove Programs (if present) open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall and find the folder for the application. Delete the folder.
*

Some applications have Services attached to them. If this is the case, navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services, locate and delete the service.
*

In Windows Explorer, navigate to the individual user settings and delete program references. Common places to check would be:

C:\Documents and Settings\All Users\Start Menu\Programs and delete relevant entries.
C:\Documents and Settings\All Users\Start Menu\Programs\Startup and delete relevant entries.
C:\Documents and Settings\%YourUserID%\Start Menu\Programs and delete relevant entries.
[Do this for each User ID listed]
C:\Documents and Settings\%YourUserID%\Start Menu\Programs\Startup and delete relevant entries.
[Do this for each User ID listed]

If no entries were found in the previous step and the application launches automatically, navigate to
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
and delete the entry.


I followed this and it worked OK>
Danno

PC--Lenovo ThinkCentre M52, Processor--Pentium 4 3.00GHz, Memory--512MB DDR-2, MB--IBM with Intel I945P/PL/G/GZ Chipset
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#6 techextreme

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Posted 15 March 2010 - 01:56 PM

If you run into this problem again, you might try Revo Uninstaller Free before going through all of the registry editing.

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