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Blue Screen Problem


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10 replies to this topic

#1 Ken Mitnick

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Posted 15 March 2010 - 11:17 AM

For several months, I have had a problem getting the blue screen trying to start my XP Pro normally. I can start the comp (sony vaio laptop) by using safe mode with networking which allows me to get online.

The blue screen I get has the following information:

Driver_IRQL_Not_Less_Or_Equal

The tech info is as follows:

Stop: 0x000000D2 0x10014FD4, 0x00000002, 0x00000000, 0x851EA8DF

Any information as to how I can get back to starting normally again?

Thanks.
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#2 Broni

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Posted 15 March 2010 - 11:18 AM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 Ken Mitnick

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Posted 15 March 2010 - 02:53 PM

Thanks for the response. Here is the bsod.txt report:

==================================================
Dump File : Mini031510-01.dmp
Crash Time : 3/15/2010 12:06:50
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x10014fd4
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x851ea8df
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+a87f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini031510-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

Many thanks for your time.
Ken Mitnick

#4 Broni

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Posted 15 March 2010 - 02:55 PM

You're welcome :thumbsup:
So, did it happen just once?

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#5 Ken Mitnick

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Posted 15 March 2010 - 03:08 PM

No. I have been living with this same problem for months. Since I have a lot of business info on my computer, I'm hesitating to replace it - not knowing if I can successfully transfer everything. The bsod I've had opens every time I try to start the comp in regular startup mode. So I just use safe mode with networking.

Ken

#6 Broni

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Posted 15 March 2010 - 03:15 PM

Hmmm...I wonder why BlueScreenView showed 1 error only.
Looking at it and having in mind, the error doesn't happen in Safe Mode, I'd probably travel to "Am I Infected?" forum to run some security scans.

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#7 Ken Mitnick

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Posted 15 March 2010 - 03:30 PM

Now that you mention it, this all started when I was hit with the Zeus virus. After a lot of work, I was able to remove the registry settings which pertained to Zeus. Since then, I haven't been bothered by Zeus, although (as I said earlier) I was hit with virtumonde this past weekend. That seems to be gone now, thanks to Malwarebytes. But the BSOD I've had since Zeus has persisted.

#8 Broni

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Posted 15 March 2010 - 03:33 PM

In that case, I'd even....

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#9 Ken Mitnick

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Posted 15 March 2010 - 03:34 PM

Oh....and one more thing - Malwarebytes made no mention of the zeus virus, so my assumption is that I DID get rid of it.

#10 Broni

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Posted 15 March 2010 - 03:40 PM

Sometimes you need to use several different tools to make sure everything is gone, so you should travel to malware section.

Your BSOD shows DRIVER_IRQL_NOT_LESS_OR_EQUAL error, which would indicate driver problem, but the file at fault is ntoskrnl.exe, which is a process info for Microsoft Boot Up Kernel. Error type and file at fault don't match. Pretty typical for some infection.

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#11 Orange Blossom

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Posted 15 March 2010 - 10:49 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/302842/rootkit-removal-assistance-please/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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