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Virus - Resident Shield Alert - Please help.


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#1 ryoutenshi

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Posted 15 March 2010 - 01:56 AM

Hello,

Any help would be appreciated on the following two issues.

1. Yesterday I caught a virus called "XP Anti Spyware 2010". I have removed this using SpyBot and MalwareBytes. Could you advise if it would be definitely removed? I believe it is but I don't want to use internet banking until I'm 100% sure.

2. Today I got another virus which is calling itself "Resident Shield Alert". It looks like a AVG pop up (please note I do not have the whole virus which looks similar to AVG, what I have is only a pop up window). The window pops up and reports I have a trojan or virus or cookie of some sort but the file name of the infection is always just one of my anti virus programs. It usually only opens when I open a virus scanner but other times it doesn't.
I have tried turning off the Shield Alert in AVG but then Windows security centre tells me I have no virus protection when I have several others.. ?

I have scanned my computer many times in both normal and Safe Mode using the follow free programs : Spybot, AVG, MalwareBytes and Advanced System Care. All programs show no infections after completion except ASC which only picks up a couple of cookies.

I'm not sure what to do next. Please help with any advice and could you let me know how dangerous it is (again, for banking reasons - I'm becoming neurotic). I'm using Windows XP (2003 I think) on a Compaq laptop - again let know if any more specifics are required ASAP. Also I can provide a screen cap if needed.


Thanks for any help!

- Ryou


EDIT : I know it may be possible that the Resident Shield Alert is part of AVG but it has never appeared before and I have used AVG for years. I would still like some help concerning whether or not it is indeed a virus as apparently there is one going around which looks exactly like AVG.


EDIT : I have added some picture's of the pop up below.

Posted Image

Posted Image


ALSO I have had a look at "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help.." but I want to confirm it is a infection before I complete the prep guide.

Edited by ryoutenshi, 15 March 2010 - 03:34 AM.


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#2 techextreme

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Posted 15 March 2010 - 06:54 AM

Ok. Let's address these one at a time.

1. Xp Antispyware 2010. Can you please post the results of your Malwarebytes log so we can be certain it has been fully removed from your computer.

2. The Resident Shield Alert that you are receiving is your AVG Antivirus doing exactly what it is supposed to. Anytime it finds a suspicious file ( virus, spyware, malware, etc. ) it is supposed to pop like that and ask you what you would like to do with it. If you look at the process names in the lower potion of your screen caps, you will see that in the first one you were scanning with Spybot S&D. In the second screen cap you were running Ad-Aware. As each of these programs inspected your files, AVG is also scanning the same file at the same time. Hence the reason the scans take some time.

Once you post your Malwarebytes log, we may have you run a few other scans to be sure things are clean and safe.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#3 ryoutenshi

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Posted 15 March 2010 - 07:20 AM

Thank you for replying.

Below are two seperate mbam results as requested. The first is when I removed the XP Spyware virus and the second is the most recent scan I have completed. And just FYI I forgot to add I also have used avast! free.

Thanks for your help

________________________________________________________________________________
________________________________________________________________________________

Malwarebytes' Anti-Malware 1.44
Database version: 3868
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

15/03/2010 10:46:35 AM
mbam-log-2010-03-15 (10-46-35).txt

Scan type: Quick Scan
Objects scanned: 131260
Time elapsed: 8 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 1
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntiVirus) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\Bakura\Application Data\AntiSpywareBot (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\MSVolume.dll (Fake.Dropped.Malware) -> Quarantined and deleted successfully.

________________________________________________________________________________
________________________________________________________________________________


Malwarebytes' Anti-Malware 1.44
Database version: 3868
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

15/03/2010 9:12:32 PM
mbam-log-2010-03-15 (21-12-31).txt

Scan type: Quick Scan
Objects scanned: 131107
Time elapsed: 54 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 techextreme

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Posted 15 March 2010 - 07:24 AM

Ok. Let's do a few more things.

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link

* Save any unsaved work. TFC will close ALL open programs including your browser!
* Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
* Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
* TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
* Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#5 ryoutenshi

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Posted 15 March 2010 - 07:29 AM

Will do..

Is it better to use safe mode with or without networking?

Edited by ryoutenshi, 15 March 2010 - 07:30 AM.


#6 techextreme

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Posted 15 March 2010 - 07:37 AM

For the scans, safe mode without would be best.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#7 ryoutenshi

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Posted 15 March 2010 - 09:14 AM

Hello again, below are results from SAS scan.
Note I have not yet completed the TFC but I will do ASAP.

Thanks.

___________________________________________________________________________________________________________________

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/16/2010 at 01:00 AM

Application Version : 4.34.1000

Core Rules Database Version : 4673
Trace Rules Database Version: 2485

Scan type : Complete Scan
Total Scan Time : 01:12:49

Memory items scanned : 253
Memory threats detected : 0
Registry items scanned : 6850
Registry threats detected : 0
File items scanned : 91536
File threats detected : 51

Adware.Tracking Cookie
C:\Documents and Settings\Bakura\Cookies\bakura@optimize.indieclick[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@myroitracking[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@media.sensis.com[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@buffy.fanfiction[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@bs.serving-sys[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@zanox[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@fanfiction[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@sixapart.adbureau[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@ads.bleepingcomputer[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@imrworldwide[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@adserver.adreactor[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@mediaonenetwork[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@serving-sys[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@ads.ad4game[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@ads.fulldls[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@server.lon.liveperson[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@richmedia.yahoo[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@ads.bootcampmedia[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@clicksor[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@server.lon.liveperson[3].txt
C:\Documents and Settings\Bakura\Cookies\bakura@anime.fanfiction[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@ad.sensismediasmart.com[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@myaccount.centrelink.gov[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@k.k.d.cltomedia[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@iacas.adbureau[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@collective-media[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@msnportal.112.2o7[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@www.fanfiction[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@chitika[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@tacoda[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@valueclick[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@videoegg.adbureau[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@content.yieldmanager[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@ads.songlyrics[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@clicktorrent[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@ad.yieldmanager[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@k.w.d.cltomedia[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@cgm.adbureau[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@metroleap.rotator.hadj7.adjuggler[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@ads.nvml[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@sensismediasmart.com[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@atdmt[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@cltomedia[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@xm.xtendmedia[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@ads.gmodules[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@find.galegroup.com.ezproxy.lib.swin.edu[2].txt
C:\Documents and Settings\Bakura\Cookies\bakura@viacom.adbureau[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@media.photobucket[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@counter.top[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@lfstmedia[1].txt
C:\Documents and Settings\Bakura\Cookies\bakura@invitemedia[2].txt


______________________________________________________________________________________________________________________

#8 ryoutenshi

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Posted 15 March 2010 - 06:02 PM

TFC scan has been completed this morning.

#9 ryoutenshi

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Posted 16 March 2010 - 01:27 AM

Hi again,

I thought I should also let you know I just completed a quick scan with avast! and it has found a virus. Details below. I would appreciate your help with this matter as well.

____________________________________________________________________________________________________
File name : C:\System Volume Information\_restore{02AB5DEF-1097-4711-A644-97E93C8F5D09}\RP300\A0059972.exe

Severity: High

Status: Threat: Win32:Rootkit-gen [Rtk]

Action: Move to Chest.
____________________________________________________________________________________________________


I don't know how this happened.

#10 techextreme

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Posted 16 March 2010 - 06:28 AM

Ok. You have system restore turned on and it is doing its proper job.

As your computer runs, it creates "Restore Points". This file "C:\System Volume Information\_restore{02AB5DEF-1097-4711-A644-97E93C8F5D09}\RP300\A0059972.exe" is located in one of your restore points.

So, now that we have all of the junk cleaned from your computer, we need to clean the remnants from your restore points. We will then run an online scan to be sure you are clean once and for all.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start.(the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished

Edited by techextreme, 16 March 2010 - 06:29 AM.

Techextreme

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-- Seneca

#11 ryoutenshi

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Posted 16 March 2010 - 07:39 AM

Hi, Quick question - I'm running the Disk Cleanup at the moment and it seems very slow. The message states it may take ' a few minutes to complete ' but the cleanup has been running for about half an hour and still has only two bars in progress? Is it running correctly?

:thumbsup:

#12 techextreme

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Posted 16 March 2010 - 07:54 AM

Yes. Depending on the amount of data you have on your computer and the amount of restore points, it will take a little while. The disk cleanup for XP should runs quite a few different tasks.

Just let it run and you should be ok.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#13 ryoutenshi

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Posted 17 March 2010 - 04:43 AM

Hello, ESET Online Scanner results below

_________________________________________________________

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=7.00.6000.16981 (vista_gdr.091215-2244)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=5dcc006dff258f41bec60fd69a95ff75
# end=stopped
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-03-17 01:44:24
# local_time=2010-03-17 12:44:24 (+1000, AUS Eastern Daylight Time)
# country="Australia"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=768 16777191 100 0 0 0 0 0
# compatibility_mode=1024 16777175 100 0 12209127 12209127 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=1396
# found=0
# cleaned=0
# scan_time=2696
esets_scanner_update returned -1 esets_gle=53251
esets_scanner_update returned -1 esets_gle=53251
# version=7
# IEXPLORE.EXE=7.00.6000.16981 (vista_gdr.091215-2244)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=5dcc006dff258f41bec60fd69a95ff75
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-03-17 09:35:58
# local_time=2010-03-17 08:35:58 (+1000, AUS Eastern Daylight Time)
# country="Australia"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=768 16777175 100 0 0 0 0 0
# compatibility_mode=1024 16777175 100 0 12233393 12233393 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=90087
# found=0
# cleaned=0
# scan_time=6677

_______________________________________________________

Edited by ryoutenshi, 17 March 2010 - 04:44 AM.


#14 techextreme

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Posted 17 March 2010 - 07:05 AM

From what I can see in that ESET log, your computer looks like it has a good clean bill of health.

You should be good to go now.

Happy Computing :thumbsup:
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#15 ryoutenshi

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Posted 17 March 2010 - 07:31 AM

Great news! Thanks for your help :thumbsup:




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