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Trying to clean-up my daughter's college computer


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17 replies to this topic

#1 Robert2054

Robert2054

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Posted 14 March 2010 - 08:20 PM



I am trying to clean my daughter's college computer, can you please analyze my hijacktis log? Thanks
Robert

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:15:25 PM, on 3/14/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 1 for HijackThis[1].zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.temple.edu/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch...TB&M=MX6912
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = gate.temple.edu:8080
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
F2 - REG:system.ini: Shell=Explorer.exe logon.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-21-2646962538-379110748-4141246912-1003\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User '?')
O4 - HKUS\S-1-5-21-2646962538-379110748-4141246912-1003\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-2646962538-379110748-4141246912-1003\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe (User '?')
O4 - HKUS\S-1-5-18\..\Run: [Power2GoExpress] NA (User '?')
O4 - HKUS\.DEFAULT\..\Run: [Power2GoExpress] NA (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: dows\system32\takamegu.dll c:\windows\system32\takamegu.dll,sefoseyo.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O22 - SharedTaskScheduler: jugezatag - {fa400c03-55a8-443a-bc5b-6e994e968f0b} - (no file)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

--
End of file - 7613 bytes


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#2 SifuMike

SifuMike

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Posted 15 March 2010 - 11:33 PM

Hello Robert2054,

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Your AVG 8 is outdated.

Download
AVG AntiVirus Free Edition 9.0

Please note that any previous version of AVG Free will be un-installed automatically during the installation of the new AVG Free.

**********************

Download Security Check by screen317 from here or here.
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.

**********************

Please download Malwarebytes' Anti-Malware from one of these places:
http://download.cnet.com/Malwarebytes-Anti...&tag=button
http://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.html
http://www.besttechie.net/mbam/mbam-setup.exe

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

**********************

QUOTE
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 1 for HijackThis[1].zip\HijackThis.exe


You are running Hijackthis from a temp folder.
You need to put HijackThis into its own folder, but NOT a temp folder.
It won't save the backups if it is run from a temporary folder, and we will be deleting the temp folder.

Here is how to make a Hijackthis folder:

Click My Computer, then C:\
In the menu bar, File->New->Folder.
That will create a folder named New Folder, which you can rename to "HJT" or "Hijackthis".
Now you have C:\HJT\ or C:\Hijackthis\ folder.
Put your Hijackthis.exe there.
Please post a new log.

**********************

Let's look in a different place for signs.

Open HijackThis 2.0.2
Press the button 'View Misc Tools Section'
Press the button 'open uninstall manager'
Press the button 'save list'
Save it to your desktop.
Press Save. Save it your desktop.
A notepad file will open.
If no notepad opens then it will be on your desktop (where you saved it)
Post the content here in your reply.
Close HijackThis.

Edited by SifuMike, 15 March 2010 - 11:43 PM.
typo

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 Robert2054

Robert2054
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Posted 16 March 2010 - 07:00 PM

Sorry these are not in order, first the hijackthis uninstal list;

Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player ActiveX
Adobe Flash Player Plugin
Adobe Help Center 1.0
Adobe Illustrator CS2
Adobe Photoshop CS2
Adobe Reader 7.0.9
Adobe Stock Photos 1.0
Adobe SVG Viewer 3.0
Apple Mobile Device Support
Apple Software Update
Avanquest update
AVG Free 9.0
CCleaner
DivX Web Player
DVD Solution
gtw_logo
High Definition Audio Driver Package - KB888111
HijackThis 2.0.2
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB979306)
HP Imaging Device Functions 7.0
HP Photosmart and Deskjet 7.0.A
HP Photosmart Essential
HP Software Update
HP Solution Center 7.0
Intel Matrix Storage Manager
Intel® Graphics Media Accelerator Driver
Intel® PROSet/Wireless Software
iPod for Windows 2006-01-10
iTunes
J2SE Runtime Environment 5.0 Update 2
LiveUpdate 3.0 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Logitech Desktop Messenger
Malwarebytes' Anti-Malware
mCore
mDriver
mDrWiFi
mHelp
Microsoft Digital Image Starter Edition 2006
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Money 2006
Microsoft Office Professional Edition 2003
Microsoft Office Standard Edition 2003
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
mIWA
mLogView
mMHouse
Motorola Driver Installation
Motorola Phone Tools
Motorola SM56 Data Fax Modem
Mozilla Firefox (3.0.14)
mPfMgr
mPfWiz
mProSafe
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
mWlsSafe
mXML
mZConfig
OCR Software by I.R.I.S 7.0
Power2Go 4.0
PowerDVD
QuickTime
RealPlayer Basic
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165-v2)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978706)
SigmaTel Audio
SUPERAntiSpyware Free Edition
Texas Instruments PCIxx21/x515/xx12 drivers.
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
VC80CRTRedist - 8.0.50727.762
Viewpoint Manager (Remove Only)
Viewpoint Media Player
Windows Backup Utility
Windows Internet Explorer 8
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 3


Next, the checkup.txt;

Results of screen317's Security Check version 0.99.1
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG Free 9.0
``````````````````````````````
Anti-malware/Other Utilities Check:

SUPERAntiSpyware Free Edition
HijackThis 2.0.2
CCleaner
Adobe Reader 7.0.9
Out of date Adobe Reader installed!
``````````````````````````````
Process Check:
objlist.exe by Laurent

``````````````````````````````
DNS Vulnerability Check:

GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````



Now the MBAM log report;


Malwarebytes' Anti-Malware 1.44
Database version: 3874
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/16/2010 7:55:12 PM
mbam-log-2010-03-16 (19-55-12).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 201639
Time elapsed: 1 hour(s), 5 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{c48635ad-d6b5-3ee4-aaa2-540d5a173658} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{c48635ad-d6b5-3ee4-aaa2-540d5a173658} (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (Explorer.exe logon.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\All Users\Application Data\13529214 (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\All Users\Application Data\13529214\13529214 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\13529214\pc13529214ins (Rogue.Multiple) -> Quarantined and deleted successfully.


I put the Hijackthis program in it's own folder. Here is the new log;

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:59:37 PM, on 3/16/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\NOTEPAD.EXE
C:\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.temple.edu/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch...TB&M=MX6912
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = gate.temple.edu:8080
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-21-2646962538-379110748-4141246912-1003\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User '?')
O4 - HKUS\S-1-5-21-2646962538-379110748-4141246912-1003\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-2646962538-379110748-4141246912-1003\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe (User '?')
O4 - HKUS\S-1-5-18\..\Run: [Power2GoExpress] NA (User '?')
O4 - HKUS\.DEFAULT\..\Run: [Power2GoExpress] NA (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1268692247125
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - AppInit_DLLs: dows\system32\takamegu.dll c:\windows\system32\takamegu.dll,sefoseyo.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O22 - SharedTaskScheduler: jugezatag - {fa400c03-55a8-443a-bc5b-6e994e968f0b} - (no file)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

--
End of file - 8086 bytes


#4 SifuMike

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Posted 16 March 2010 - 09:31 PM

Hello Robert,

I see remenents of Symnatec in your log.
Here's a link to Norton's own removal tool, which they developed in response to complaints that the program did not uninstall completely.
It contains instructions and a download link: http://service1.symantec.com/SUPPORT/tsgen...005033108162039

Note that you only need to perform all the steps, since you have no interest in reinstalling the program.

After you run the tool, please confirm that the quarantine files are gone by navigating to C:\Program Files\ and checking to see if the folder Norton AntiVirus exists there. If it does, delete it. Let me know what you find and whether you manage to get rid of it.

Make sure to uninstall
LiveUpdate 3.0 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
if they are still there.

*************************

I see Viewpoint installed.
Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad".

This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now, if you did not install it.

Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

Viewpoint
Viewpoint Manager
Viewpoint Media Player


If you uninstalled, please navigate to and delete the following folders
C:\Program Files\Viewpoint

*************************

You are using an outdated version of Adobe Reader. Adobe has since been updated and the update closes many security holes and provides new features.

First, uninstall earlier versions of Adobe Reader.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Adobe Reader.
  • Check (highlight) any item with Adobe Reader in the name.
    Adobe Reader 7.0.9
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Adobe Reader version.
Please download the latest version from:
http://get.adobe.com/reader/

And install it. Once installed, launch it, select Help --> Check for Updates and install any updates.

You may also try the free Foxit PDF reader if you prefer:
http://www.foxitsoftware.com/pdf/reader/

*************************

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
    Please download Java Version 6 Update 18
  • Click the "Free Java Download" button.
  • Click "Free Java Download" again
  • Save the file jxpiinstall.exe to your desktop
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    Examples of older versions in Add or Remove Programs:
    J2SE Runtime Environment 5.0 Update 2
    Java 6 Update 5

  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jxpiinstall.exe to install the newest version.
Please make sure you turn on the Java Automatic Update Feature
http://java.com/en/download/help/java_update.xml#howto

Note: This feature is available only on Windows XP, 2003, 2000 (SP2 or higher) and set by default for these operating systems.
Then you will not have to remember to update it when Java introduces a new version.
Java is updated very frequently, and the old versions are malware magnets.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications.
To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

*************************

Please run HijackThis and click "Scan." Place checks next to the following entries, if present:

R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O20 - AppInit_DLLs: dows\system32\takamegu.dll c:\windows\system32\takamegu.dll,sefoseyo.dll
O22 - SharedTaskScheduler: jugezatag - {fa400c03-55a8-443a-bc5b-6e994e968f0b} - (no file)


Close all browsers and other windows except for HijackThis, and click "Fix checked"

*************************

Make sure Firefox and Internet Exlplorer browsers are closed before running OTM.

Download and Run OTM
  1. Please download OTM by OldTimer and save it to your desktop. If you are running on Vista, right click on the file and choose Run As Administrator.
  2. Double click the OTM.exe icon on your desktop.
  3. Paste the following code under the (Paste Instructions for Items to be Moved) area. Do not include the word "Code".
    CODE
    :files
    c:\windows\system32\takamegu.dll
    c:\windows\system32\sefoseyo.dll
    :commands
    [EmptyTemp]
    [Reboot]
  4. Click the large (MoveIT!) button.
  5. Copy/Paste the contents under the (Results) line here in your next reply.
Note:If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

*************************

Reboot your computer, post a new Hijackthis log, OTM log, and tell me how your computer is running. smile.gif

Edited by SifuMike, 16 March 2010 - 09:34 PM.
typo

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#5 Robert2054

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Posted 17 March 2010 - 08:31 PM

Hello SifuMike,
I did as much of what you asked as possible.
I had trouble downloading Adobe Reader. It told me that it would not be able to install the Google Toolbar (No big deal) and at the end of the download I got this error message;

Error 1402 Could not open Key
HKey_Local_Machine\software\Microsoft\Windows\CurrentVersion\run\optional Components\Imail
Verify that you have sufficient access to that key or contact support personnel.

I did all of the other things.
Here is my hijackthis log;

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:13:38 PM, on 3/17/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.temple.edu/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch...TB&M=MX6912
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = gate.temple.edu:8080
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-2646962538-379110748-4141246912-1003\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User '?')
O4 - HKUS\S-1-5-21-2646962538-379110748-4141246912-1003\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-18\..\Run: [Power2GoExpress] NA (User '?')
O4 - HKUS\.DEFAULT\..\Run: [Power2GoExpress] NA (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1268692247125
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

--
End of file - 6653 bytes



Here is the OTM log;



========== FILES ==========
File/Folder c:\windows\system32\takamegu.dll not found.
File/Folder c:\windows\system32\sefoseyo.dll not found.
File/Folder ;commands not found.
File/Folder [EmptyTemp} not found.
File/Folder [Reboot] not found.

OTM by OldTimer - Version 3.1.10.0 log created on 03172010_210912




I have not tried to do a boot up in safe mode yet. This computer would not let me do that before.
Thanks for your help!

Robert

#6 SifuMike

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Posted 17 March 2010 - 09:30 PM

Hi Robert,

QUOTE
Error 1402 Could not open Key

Adobe has a fix here:
http://kb2.adobe.com/cps/329/329137.html

If still problems installing Adobe Reader, then use the Foxit PDF reader

Please do an online scan with Kaspersky WebScanner

Attention!
Kaspersky Online Scanner 7.0 may fail to start if another anti-virus program is already installed and running on your computer. Please deactivate the anti-virus software installed on your computer prior to starting Kaspersky Online Scanner 7.0.


Please note: Kaspersky requires Java Runtime Environment (JRE) be installed before scanning for malware, as ActiveX is no longer being used.)
  1. Read through the requirements and privacy statement and click on Accept button.
  2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  3. When the downloads have finished, click on Settings.
  4. Make sure the following is checked.
      Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  5. Click on My Computer under Scan.
  6. Once the scan is complete, it will display the results. Click on View Scan Report.
  7. You will see a list of infected items there. Click on Save Report As....
  8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  9. Please post this log in your next reply.


You can refer to this animation by sundavis if needed.
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#7 Robert2054

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Posted 18 March 2010 - 09:24 PM

Sifu Mike,

Here is the Kaspersky log;

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Thursday, March 18, 2010
Operating system: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Thursday, March 18, 2010 20:45:51
Records in database: 3815449
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\

Scan statistics:
Objects scanned: 75407
Threats found: 1
Infected objects found: 1
Suspicious objects found: 0
Scan duration: 02:46:59


File name / Threat / Threats count
D:\i386\Apps\App00577\comps\toolbar\toolbr.exe Infected: not-a-virus:AdWare.Win32.SearchIt.t 1

Selected area has been scanned.


#8 SifuMike

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Posted 18 March 2010 - 10:06 PM

Hi Robert,

Please close FireFox and Internet Explorer browser before running OTM.

Please download OTM by OldTimer and save it to your desktop.
Double click the icon on your desktop to run it.
(Note: If you are running on Vista, right-click on the file and choose Run As Administrator).


Copy the lines in the code box below to the clipboard by highlighting ALL of them and pressing {b]CTRL + C[/b] (or, after highlighting, right-click and choose Copy):
Do not include the word "Code".

CODE
:files
D:\i386\Apps\App00577\comps\toolbar\toolbr.exe
:commands
[emptytemp]
[Reboot]



Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.

Click the red Moveit! button.
Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
Close OTM

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Please tell me how your computer is running.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#9 Robert2054

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Posted 19 March 2010 - 05:19 AM

OTM log;


All processes killed
========== FILES ==========
D:\i386\Apps\App00577\comps\toolbar\toolbr.exe moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes

User: All Users

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 32768 bytes
->Flash cache emptied: 41620 bytes

User: LocalService
->Temp folder emptied: 65748 bytes
->Temporary Internet Files folder emptied: 74863 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 32902 bytes

User: Owner
->Temp folder emptied: 559416216 bytes
->Temporary Internet Files folder emptied: 28802136 bytes
->Java cache emptied: 131574 bytes
->FireFox cache emptied: 52859028 bytes
->Flash cache emptied: 44725 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 109681 bytes
%systemroot%\System32 .tmp files removed: 2577 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 240502 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 1650 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 98188 bytes

Total Files Cleaned = 612.00 mb


OTM by OldTimer - Version 3.1.10.1 log created on 03192010_061316

Files moved on Reboot...

Registry entries deleted on Reboot...


#10 SifuMike

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Posted 19 March 2010 - 10:09 AM

Hi Robert,

I think we have you clean. thumbup2.gif

Please tell me how your computer is running.


If all OK, then we will do the program clean up.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#11 Robert2054

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Posted 19 March 2010 - 04:30 PM

Mike,
The computer runs great, but I still can't boot up in safe mode.
I get a blue screen that does not stay on long enough to readit and then it says that I have to boot up in normal mode.
Robert

#12 SifuMike

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Posted 19 March 2010 - 04:47 PM

Hi Robert,

We Need to Repair Safe Mode
  1. Please download Safe Boot Key Repair and save it to your desktop.
  2. Open on your desktop.
  3. Copy and paste the resultant log here in your next reply.
If you reboot into Safe Mode please make sure you use the F8 method and not MSConfig.

QUOTE
How to Reboot into Safe Mode
tap F8 key during reboot, until the boot menu appears...use the arrow keys to choose "Safe Mode" from the menu......,then press the "Enter" key.


Let me know if that fixes it. smile.gif

Edited by SifuMike, 19 March 2010 - 05:36 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#13 Robert2054

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Posted 19 March 2010 - 05:44 PM

Mike,
I do use the tap F8 key method to boot into safe mode.
Here is the log;

Reg export of SafeBoot key after repair:
========================

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot]
"AlternateShell"="cmd.exe"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\Minimal]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\Minimal\AppMgmt]
@="Service"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\Minimal\Base]
@="Driver Group"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\Minimal\Boot Bus Extender]
@="Driver Group"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\Minimal\Boot file system]
@="Driver Group"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\Minimal\CryptSvc]
@="Service"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\Minimal\DcomLaunch]
@="Service"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\Minimal\dmadmin]
@="Service"


#14 SifuMike

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Posted 19 March 2010 - 08:44 PM


Robert,

Let me know if that fixes it.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#15 Robert2054

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Posted 20 March 2010 - 07:28 AM

Yes, I can boot up in safe mode now!
Thanks
Robert




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