Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected with Malware


  • This topic is locked This topic is locked
8 replies to this topic

#1 bandera

bandera

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:09:05 PM

Posted 14 March 2010 - 07:24 PM

Hi:

My computer is very slow and when I ran malawarebytes it cleaned up a bit but every now and then I see rundll files 7 or 8 of them at a time in my taskmanager\ processes running. I also used hijackthis and it showed me this rundll running but not any other details that stand out. I want to know what to do next...trying to figure out on my own for days but I am definately lost. Please help.

Thanks.

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,176 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:05 PM

Posted 14 March 2010 - 09:39 PM

Hello best to post the MBAM log to see what was found.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 bandera

bandera
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:09:05 PM

Posted 15 March 2010 - 08:34 AM

Hello:

Here is the Mbam log file. I will follow your instructions for the rest of the steps and let you know how it goes.
Thanks.

Malwarebytes' Anti-Malware 1.44
Database version: 3857
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11

3/12/2010 8:02:13 AM
mbam-log-2010-03-12 (08-02-12).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 344820
Time elapsed: 5 hour(s), 58 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,176 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:05 PM

Posted 15 March 2010 - 02:33 PM

Please run the SAS and let me know if the Runddll issues still exist.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 bandera

bandera
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:09:05 PM

Posted 16 March 2010 - 03:54 PM

here is the SAS log. Took me nearly 13 to 14 hours before it got done...strange. Eight Run32.dll files are still running in the background with same mem usage of 1060..don't know what that means either.

I've run SAS before this and when I see that log it shows Antivirusplus program and bunch of other files which are not listed in this log. Would you need that log ?

Thanks for all your help.



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/16/2010 at 00:19 AM

Application Version : 4.34.1000

Core Rules Database Version : 4673
Trace Rules Database Version: 2485

Scan type : Complete Scan
Total Scan Time : 14:28:25

Memory items scanned : 233
Memory threats detected : 0
Registry items scanned : 7225
Registry threats detected : 2
File items scanned : 179312
File threats detected : 0

Rogue.YourPCProtector
HKU\.DEFAULT\Software\Your PC Protector
HKU\S-1-5-18\Software\Your PC Protector

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,176 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:05 PM

Posted 16 March 2010 - 04:04 PM

OK, well this is a Rogue security tool that was found. As you still have the other issue we should get a DDS log.

DDS LOG
We need a deeper look,please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 bandera

bandera
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:09:05 PM

Posted 16 March 2010 - 08:55 PM

I get this message from Avg and I am following your instuctions about DDS log and will post new topic for that but here is the msg


Resident Shield alert
c:\windows\system32\drivers\atapi.sys object is white-listed(Critical/system file that should not be removed)

Virus identified win32/patched.ch

Thanks.

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,176 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:05 PM

Posted 16 March 2010 - 09:40 PM

Do not remove it. Add the comment in the new post.. It is the modification to the atapi.sys file that made me have you post the DDS log. Temoving it will crash the system permanently.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,944 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:09:05 PM

Posted 17 March 2010 - 06:43 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/303150/atapisys-file-changed/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users