Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Vista Antivirus Pro infection


  • Please log in to reply
17 replies to this topic

#1 dadaji

dadaji

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:07:08 PM

Posted 14 March 2010 - 06:04 PM

Hi,
I have a Vista laptop and got infected with Vista Antivirus Pro where a fake scan goes on and alerts on the task bar which is very annoying. I ran Malwarebytes Anti malware, it shows the result saying it has found 3 infections and it tries to remove it when click on 'remove selected' button but when I restart, it comes back again. Please help as it is getting annoying.

THank you and much appreciated.

BC AdBot (Login to Remove)

 


#2 Sashacat

Sashacat

  • Members
  • 372 posts
  • OFFLINE
  •  
  • Local time:09:08 PM

Posted 14 March 2010 - 07:20 PM

Hello :thumbsup:

How to remove XP Internet Security 2010, Antivirus Vista 2010, and Win 7 Antispyware 2010
Posted by Grinler on January 27, 2010

http://www.bleepingcomputer.com/virus-remo...irus-vista-2010


Post the Malwarebytes' scan results for a member of the official staff to help you with.
Copy/paste the ENTIRE CONTENTS of the scan results log into your next reply.

I am not authorized to help with logs.

"only trained members of the following groups: Malware Response Team, Malware Study Hall Senior, Moderators or Administrators are allowed to help people with logs."
source: http://www.bleepingcomputer.com/forums/t/126946/a-reminder-to-our-members-regarding-malware-logs/
If we don't change the direction we are going,
We are likely to end up where we are headed.

#3 dadaji

dadaji
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:07:08 PM

Posted 17 March 2010 - 07:16 PM

Thank you for the reply and sorry for the delay. I was out of town on work.
I am including the scan results from Malwarebytes below.

Malwarebytes' Anti-Malware 1.35
Database version: 1905
Windows 6.0.6002 Service Pack 2

3/17/2010 7:09:23 PM
mbam-log-2010-03-17 (19-09-23).txt

Scan type: Quick Scan
Objects scanned: 65544
Time elapsed: 5 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bdagent.exe (Security.Hijack) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\livesrv.exe (Security.Hijack) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\vsserv.exe (Security.Hijack) -> Delete on reboot.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


I restarted the computer after the scan results and the infection still exists.
Please help.

Thank you very much.

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:08 PM

Posted 17 March 2010 - 08:42 PM

Ok. you need to update MBAM..
You have run FixExe.reg from Step 5? If not do so.

Now run RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 dadaji

dadaji
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:07:08 PM

Posted 19 March 2010 - 09:43 PM

Thank you for the reply.

Here is the log from Malwarebytes:
Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

3/19/2010 8:03:08 PM
mbam-log-2010-03-19 (20-03-08).txt

Scan type: Quick Scan
Objects scanned: 105827
Time elapsed: 11 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Damani\AppData\Local\Temp\Setup.tmp (Adware.Agent) -> Quarantined and deleted successfully.
C:\Users\Damani\AppData\Local\Temp\enawsoxmcr.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Below is the log from SAS:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/19/2010 at 09:25 PM

Application Version : 4.34.1000

Core Rules Database Version : 4701
Trace Rules Database Version: 2513

Scan type : Quick Scan
Total Scan Time : 00:44:04

Memory items scanned : 272
Memory threats detected : 0
Registry items scanned : 566
Registry threats detected : 0
File items scanned : 81585
File threats detected : 2

Trojan.Agent/Gen-Rogue[AV]
C:\USERS\DAMANI\APPDATA\LOCAL\AV.EXE

Adware.Tracking Cookie
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\damani@semdirector.112.2o7[1].txt

Please advice the next step. Seems like the infection has not surfaced and hopefully it has been removed. Thank you again for helping.

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:08 PM

Posted 20 March 2010 - 09:56 AM

Great, we'll take one last look and then mop up.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 dadaji

dadaji
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:07:08 PM

Posted 23 March 2010 - 07:47 PM

I ran the ESET Online scanner and found 0 infections but there was no option for saving the file or exporting the file so I cannot paste the contents but there were no infections found.

I think that my computer is clean of any infections. Please advise the next step.

Again, Thank you for very much.

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:08 PM

Posted 23 March 2010 - 09:23 PM

Yes that occurs when it comes out clean. Good job your good to go.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 dadaji

dadaji
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:07:08 PM

Posted 24 March 2010 - 06:53 PM

Thank you for the reply.

BUT, even before I can create a restore point, the infection is active again.
Do you want me to go ahead and run Rkill and then run Malware bytes and paste the contents of the log?

Thank you.

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:08 PM

Posted 24 March 2010 - 09:23 PM

Hmm yes Update and run a FULL mabm scan after RKill.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 dadaji

dadaji
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:07:08 PM

Posted 30 March 2010 - 08:10 AM

Sorry for not replying. I did not get time to run Malwarebytes or RKILL on my laptop.
Will do it tonight and let you know the results.

Thank you again.

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:08 PM

Posted 30 March 2010 - 02:49 PM

Ok,we'll keep a light on fer ya :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 dadaji

dadaji
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:07:08 PM

Posted 30 March 2010 - 07:34 PM

I am finished with the scan and there were no infections found.
Somehow the Malware bytes gave an error while updating so I went ahead and did the scan without updating it. The scan results are as follows:

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

3/30/2010 7:24:36 PM
mbam-log-2010-03-30 (19-24-36).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 223805
Time elapsed: 1 hour(s), 37 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:

(No malicious items detected)

Please let me know if I need to do anything else.

Thank you.

#14 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:08 PM

Posted 30 March 2010 - 09:14 PM

As Mbam isn't updating it can be the application or malware still.
If you have another user account on here try updating from that one..

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware[/color]

Try uninstalling and reinstalling.


Try this--from your browser open Tools, Internet Options, Connections tab, Lan settings, uncheck the box next to "use proxy...."

This routine will confirm that Internet Explorer is set to the Online mode.
Click on START - RUN and Copy/Paste the following into the run line (On Vista you can use the Search line) and click OK

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

OR
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 dadaji

dadaji
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:07:08 PM

Posted 04 April 2010 - 09:55 AM

Here's the log report from Malware Bytes.

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3952

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

4/4/2010 9:48:17 AM
mbam-log-2010-04-04 (09-48-17).txt

Scan type: Quick scan
Objects scanned: 108952
Time elapsed: 7 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Damani\AppData\Local\av.exe" /START "C:\Program Files\Mozilla Firefox\firefox.exe") Good: (firefox.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Damani\AppData\Local\av.exe" /START "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Damani\AppData\Local\av.exe" /START "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Please advise the next step.
THank you.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users