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Win764bit: gmer problem


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3 replies to this topic

#1 LailaA

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Posted 14 March 2010 - 05:01 PM

Hi All,

So Rogers just told my family that we have Torpig on one of our computers (and they shut off the internet, but I've convinced them to turn it back on since the prime suspect will remain offline). I have no idea whether we do or not (I have not seen any signs especially, but I haven't looked at our network usage patterns), but if so it is possible that it's my computer, so I was gonna post some logs on here to find out whether anyone could spot it or recommend a course of action.

Problem: running Gmer as per the http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ preparation guide produces the following error:

C:\Windows\system32\config\system: The system cannot find the file specified.

Thereafter most of the options on the side-bar are grayed out (except for services, registry, ADS and files) and obviously a scan with this problem cannot be run (because the options aren't available).

I'm on Win7 Ultimate 64 bit. Please let me know what is going on, and in particular whether this is a sign that there is a bigger problem present?
Please let me know what other information I can provide here.

Thanks,
Laila

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#2 boopme

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Posted 14 March 2010 - 08:51 PM

Hello best to just post the DDS log in the forum at step 9. repost this post there also as it explains your difficulty. It appears you have a Sinwal infection and it is safest to have one of our DDS techs remove it.

Let me know if it went OK.
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#3 LailaA

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Posted 14 March 2010 - 10:29 PM

Thanks for the quick reply. I've opened a new topic in the logs forum: http://www.bleepingcomputer.com/forums/t/302631/gmer-problem-sinwal/.

Edited by LailaA, 14 March 2010 - 10:36 PM.


#4 quietman7

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Posted 15 March 2010 - 11:48 AM

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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