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Computer will not boot up


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#1 egh0814

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Posted 14 March 2010 - 02:24 PM

Computer just goes to boot up set up but the computer will not boot up. The computer will not even boot up through safe mode. When we try to boot it up through safe mode or any kind of mode the computer just restarts and goes back to the boot set up. Any help would be greatly appreciated.

Thanks

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#2 Elise

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Posted 14 March 2010 - 02:57 PM

We Need to Diagnose Your BlueScreen
  1. When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  2. Select "Disable Automatic Restart on System Failure", as shown here:
  3. When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
Please post me the error(s).

regards, Elise


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#3 egh0814

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Posted 14 March 2010 - 05:58 PM

When I press F8 it does not give me the option you said above.

Thanks,

Erica

#4 egh0814

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Posted 14 March 2010 - 06:04 PM

We were able to get the stop codes. Here is the stop code 0x0000050(0x89200000,0x00000000,0x81883A03,0x00000000)

What do we do now?

#5 egh0814

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Posted 14 March 2010 - 06:08 PM

When I press enter for Safe Mode it takes me to a black screen that says diskette drive 0 seek failure.

#6 Elise

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Posted 15 March 2010 - 10:57 AM

Do you know if the computer was infected with malware before this problem started?


regards, Elise


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#7 egh0814

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Posted 17 March 2010 - 01:41 PM

Not sure if it was infected. This isn't the first time we've had problems with the computer. Can the computer be fixed?

#8 Elise

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Posted 17 March 2010 - 01:58 PM

Well we can at least try to smile.gif

Since the following steps will generate a log, I am moving this topic to the appropriate forum.

OK this file is big Print these instruction out so that you know what you are doing

Two programs to download

First

ISOBurner this will allow you to burn OTLPE ISO to a cd and make it bootable. Just install the program, from there on in it is fairly automatic. Instructions

Second
  • Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 292Mb in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Reboot your system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Use Safelist
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.

regards, Elise


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#9 egh0814

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Posted 25 March 2010 - 09:50 PM

Ok. I am going to give that a try. Thank you very much.

#10 egh0814

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Posted 25 March 2010 - 10:24 PM

What program do we use to open the otlpe.iso because my computer says I do not have supporting program to open it with. Thank You very much.

#11 Elise

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Posted 26 March 2010 - 04:56 AM

Did you install IsoBuster as instructed? If so it should be fairly simple to use that to burn the .iso file to a CD.

regards, Elise


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#12 egh0814

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Posted 27 March 2010 - 08:53 PM

What kind of virus do you think I have?

#13 Elise

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Posted 28 March 2010 - 04:12 AM

That is exactly what I hope to find out with the OTLPE log. That will give me more information about what is running on your system and the possibility to fix any problems.


regards, Elise


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#14 egh0814

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Posted 28 March 2010 - 01:33 PM

We ran the cd and it took us to this blue screen.

http://pictures.sprintpcs.com/?mivt=4E5r55...p;shareName=MMS


Anything else we need to do?

Thanks


#15 Elise

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Posted 28 March 2010 - 01:36 PM

When did this appear? Did the OTLPE scan run?

Can you please try to run it again, and if it BSODs again, please tell me if it appears at the same point.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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