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Home computers PC and laptop continual problems


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6 replies to this topic

#1 Albear

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Posted 14 March 2010 - 11:05 AM

As per instruction I have tried to follow all the necessary steps before running GMER attached files and bel;ow was my original post which I hope helps. I am a home user and shoulsd have no netwrok connections to anyone, I have a desktop , a lpatop and my pigeon club laptop only used last week, i used a pen drive to insert data and I'm concerned that that might have become infected as well. The logs attached/listed are purely for my Desktop please let me know if you wish me to run the logs on the other two machines as well
Thank you

I purchased a brand new Dell desktop which was delivered 1st September 2009. On 2nd September after setup I had a message to tell me there was an error with Vista. I took out 4 years hardware cover with Dell. Dell told me the message meant my operating system was corrupt and the disc would need wiping and then reinstalling and they could send an engineer out to do it, I said fine then they told me it would cost me £155!! I was miffed but accepted. Since then it has played up, as has my laptop. I paid dell (Presto for 12 month software cover[4 issues] and in December had to renew, they suggested as I had a free windows 7 upgrade to do it and they said it would solve my problems. I felt my machine had been hijacked becuase often when I'd boot up I'd see evidence of two network connections but one would dissapear. When I converted I could see in Network and Security centre a virtual private network, I disabled the wireless adapter and went back to cable. In particular Mcafee total protection kept failing and Mcafee were blaming the operating sytem and Dell were telling me there was nothing wrong with it!! 4 weks ago, Mcafee was reinstalled by Mcafee because it would not download BUT i could not configure it, They worked on my machine on and off for sveral hours each day rmotley to try and cure but could not. Eventually last week it went up to their highest level (I think?) and the guy who came on ran one last tool on the laptop because real time scanning was knocking itself off on that. He ran combo fix and it found a rootkity (starting S-1-5... the id of a user on lots of my files security tab). The same rootkit was found on this machine and removed. But Mcafee still failed, he told me it was a corrupt OS.
I had questioned presto about network diagnostic refusing to start on this desktop and i was told what was i worried about my computer was working?? On the back tab of the service there was a password set?????
Anyway I went into PC World Thursday and asked them to wipe my laptop and then thursday evening I reinstalled from the original Toshiba recovery disc which I am told is not writable. The install went ok but that evening , the machine installed updates when I restarted which i had nota asked for, I went back into pc world on Friday told him that a root kit had been found by combofix, he ran it and the same root kit was back on????????????? The techie reckoned there must e a worm in the router I spoke to BT my isp and they insist the router has no problem. What I don't understand is the recovery disc is not writable but when i reinstalled, it had entered my machine registration number for me, I ahve been reinstaling on the laptop regular to try and solve the problem and the once, my machinse started whirring quite badly during nw installation and then the disc drive was spat out automatically and th machine shut down , when that happened i felt the dic had been corrupted too but the guy at PC World reckons that would be impossible
Tonight I put full AVG on this desktop and it came up with quite a few locked files with the root kit id S-1-5....etc and it marked about 12 unsafe network connections including Torredo tunneling (?) but even though there is a button to remove them like Mcafee before the button is 'inactive' greyed out.
My desktop is currently 7 & cable, my laptop vista home premium and wirelesss and I've wiped all my data off them and Microsoft office which I beleive became corrupt too, some of my software was corrupt anyway!!
Can you help PLEASE!!!! (I'm in England GMT timezone)
Thanks

Also when running DDS I had a windows dialogue box whixh I saved in word pad but I cannot attach to upload here (?). The error was active x component can't create object 'scripting.FileSystemObject' Code BD0A01AD, source Microsoft VBScript runtime error

Merged posts. ~ OB

Attached Files


Edited by Orange Blossom, 14 March 2010 - 02:58 PM.


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#2 Blind Faith

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Posted 17 March 2010 - 08:27 AM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 schrauber

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Posted 22 March 2010 - 03:49 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
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#4 schrauber

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Posted 03 April 2010 - 06:40 AM

Reopened by user request.
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#5 Albear

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Posted 05 April 2010 - 09:12 AM

Hi I would be pleased if you could help, below is the message I sent asking to reopen in italics



Hi sorry I did not reply to this topic but I lost my internet connection. Around 17th March, i lost access. On security centre i had local access to my router but no access from my router to the internet, I contacted my ISP and took out 3 months it support, so they could access my machine. I had felt for the past 6 months I had ben hijacked and a VPN had showed up when converting to windows 7. On March 17th Dell had done a reinstall remotley but my machine was just not right.
My ISP provider came to the conclusion that my router had been hijacked ( my supplier is btinternet).I stayed off my machine ntil the router came, I aslo arranged for a Dell engineer to call and wipe the disc and reinstall before reconecting to my router. I also asked him to remove my wireless card, which he did. I am not convinced he wiped my disc, he went on with my operating system disc and deleted all the partitions using the disc, this is not a complete wipe??? Or is it?
So I came back on line Thursday and replaced Mcafee with Norton because Mcafee could not get their product to function on my machine despite having accessed my machine remotley for 3 weeks. I have only been back on two days but still feel my machine is in the process of being rehijacked. I set it so that there was no printer/fie sharing but when I checked last night this had changed. My macine was given the ID of my Dell Tag, i notice now the machine name when I connect and hover over the connection icon comes up with the tag id but also sme alpha/numeric in brackets. The display box showing local access has become italicised. And one of the things that used to happen regularly before occured. I had set my home page to BBC news and protected this with Norton. But yesterday afternoon when I accessed my admion account it came up with welcome to Explorer 8 and asked me to choose settings, I immediatley shut it and reopened and this time it went staright to the BBC web page.
If possible I would like to reopen this topic please and start your troublshooting process again. What ever I have on my machine is extremley clever and none of the antivirus companies, Dell or BT can crack it. I hope you will agree to this request because I am desperate, I feel like throwing all my machines out. The only other interesting thing to mention is that it seems to knock out the lan adapter. I had my lap top wiped and reinstalled but the store could not reinstall the lan adapter. It has been sent off. I have another laptop which was totally clean and the one I used to connect to on the 17th March that more or less proved it was the Router. In the time I was connected I had the same as this PC a connection to the router but not to the internet. However whilst doing the troubleshooting with BT over the 'phone, the status of the machine showed 24 packets sent and over 3 million received??? When I examinedmy computer later there were several files deposited on that day.
I would be most grateful for your help in examining this machine and then later the laptop as well?
Many thanks
Alan


As of today I believe my machine is on it's way to being hijacked again. I tried to load two pieces of software I have purchased and both fail on run time dbase borland errors. I have got back to the vendor and he has never sen these messages before. I have a ndis miniport appear on my system now, which would appear to have replaced the wireless capability i removed (because I was showing a connection to a VPN). Thias morning I changed my Norton antivirus firewall config, so that I had to give permission for any access to the internet. My cable access dissapeared and I once again got 'an unidentified network showing in netwotrk and security centre.My generic drives card readers etc are now showing under a seperate device, to my processing unit icon. I cannot access them via my computer. I cannot access my folders for each user, yeah I can see my pictures etc but i cannot access 'appdata' though I don't know if this is deliberate on Windows 7 which was the o/s installed last wednesday previously was vista. Now I cannot get my cd/dvd drives to read any discs????
Dell tell me they have done everything the right way. Now I asked them to come and wipe my disc and then reinstall. But they just reinstalled.
~~~~~~~ I have just this minute got off the phone with Dell and they are picking up the tower tomorrow and taking it in to completley wipe the disc. HOPEFULLY this will solve the problem.
THANK YOU FOR BRINGING THE TOPIC BACK ON, however because the tower is going in tomorrow to be rewiped. Please close this thread. I appreciate very much that you are here to give non techies like me help BUT I hope I do not have to use your services and this will solve my problem.
Thank you
Alan

#6 schrauber

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Posted 06 April 2010 - 12:22 PM

Hello, Albear
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.





Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2



--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.
    When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix






  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
  5. Push the Quick Scan button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

regards,
schrauber

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#7 schrauber

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Posted 11 April 2010 - 08:13 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

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