I purchased a brand new Dell desktop which was delivered 1st September 2009. On 2nd September after setup I had a message to tell me there was an error with Vista. I took out 4 years hardware cover with Dell. Dell told me the message meant my operating system was corrupt and the disc would need wiping and then reinstalling and they could send an engineer out to do it, I said fine then they told me it would cost me £155!! I was miffed but accepted. Since then it has played up, as has my laptop. I paid dell (Presto for 12 month software cover[4 issues] and in December had to renew, they suggested as I had a free windows 7 upgrade to do it and they said it would solve my problems. I felt my machine had been hijacked becuase often when I'd boot up I'd see evidence of two network connections but one would dissapear. When I converted I could see in Network and Security centre a virtual private network, I disabled the wireless adapter and went back to cable. In particular Mcafee total protection kept failing and Mcafee were blaming the operating sytem and Dell were telling me there was nothing wrong with it!! 4 weks ago, Mcafee was reinstalled by Mcafee because it would not download BUT i could not configure it, They worked on my machine on and off for sveral hours each day rmotley to try and cure but could not. Eventually last week it went up to their highest level (I think?) and the guy who came on ran one last tool on the laptop because real time scanning was knocking itself off on that. He ran combo fix and it found a rootkity (starting S-1-5... the id of a user on lots of my files security tab). The same rootkit was found on this machine and removed. But Mcafee still failed, he told me it was a corrupt OS.
I had questioned presto about network diagnostic refusing to start on this desktop and i was told what was i worried about my computer was working?? On the back tab of the service there was a password set?????
Anyway I went into PC World Thursday and asked them to wipe my laptop and then thursday evening I reinstalled from the original Toshiba recovery disc which I am told is not writable. The install went ok but that evening , the machine installed updates when I restarted which i had nota asked for, I went back into pc world on Friday told him that a root kit had been found by combofix, he ran it and the same root kit was back on????????????? The techie reckoned there must e a worm in the router I spoke to BT my isp and they insist the router has no problem. What I don't understand is the recovery disc is not writable but when i reinstalled, it had entered my machine registration number for me, I ahve been reinstaling on the laptop regular to try and solve the problem and the once, my machinse started whirring quite badly during nw installation and then the disc drive was spat out automatically and th machine shut down , when that happened i felt the dic had been corrupted too but the guy at PC World reckons that would be impossible
Tonight I put full AVG on this desktop and it came up with quite a few locked files with the root kit id S-1-5....etc and it marked about 12 unsafe network connections including Torredo tunneling (?) but even though there is a button to remove them like Mcafee before the button is 'inactive' greyed out.
My desktop is currently 7 & cable, my laptop vista home premium and wirelesss and I've wiped all my data off them and Microsoft office which I beleive became corrupt too, some of my software was corrupt anyway!!
Can you help PLEASE!!!! (I'm in England GMT timezone)
Also when running DDS I had a windows dialogue box whixh I saved in word pad but I cannot attach to upload here (?). The error was active x component can't create object 'scripting.FileSystemObject' Code BD0A01AD, source Microsoft VBScript runtime error
Merged posts. ~ OB
Edited by Orange Blossom, 14 March 2010 - 02:58 PM.